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Pay Station · Merchant of Record

Company overview

About Xsolla

What the company provides

  • Gateway
  • Merchant of Record
  • Technical service provider

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

Xsolla provides game-commerce products for developers and publishers.

Pay Station is its payment checkout product; Xsolla Payments is the wider solution that groups Pay Station with supporting game-commerce tools. Pay Station has two materially different commercial configurations: Xsolla can sell approved game content to the player as Merchant of Record and aggregate the developer's payout, or the developer can connect its own payment-system agreements through Partner Gateways and retain the direct money flow, tax, refund, chargeback and payout-cost responsibilities.

Founded 2005xsolla.comUpdated Jul 31, 2026

Selected product

Pay Station · Merchant of Record

Merchant of Record & seller onboarding

  1. Merchant of Record

    Xsolla acts as Merchant of Record

  2. Seller and product approval

    Xsolla reviews the seller, its websites or apps, and each product before sales are enabled

    The Merchant of Record approves the seller, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Primary legal entity

Xsolla (USA), Inc.

Jurisdiction
United States
Registration number
C3140351
Company type
Corporation

Legal entities by jurisdiction

4 legal entities across 4 jurisdictions

  • Cyprus1 entity
  • Germany1 entity
  • Russia1 entity
  • United States1 entity

The legal entity supplying a product can differ by product and country.

Product portfolio

Xsolla products

Compare video-game Merchant of Record services and payment technology by account setup, approval, payment or data flow, and contract terms.

Pay Station · Merchant of Record

Role in this product

  • Merchant of Record
  • Reseller to player
  • Pay station checkout
  • Payment processing
  • Transaction tax calculation collection and remittance
  • Player payment support
  • Refund administration
  • Chargeback management
  • Developer balance and payout

The Merchant-of-Record configuration of Pay Station.

An applicable Xsolla group company purchases the approved game item or digital content from the developer for immediate resale to the player, accepts the player's payment, calculates and pays applicable transaction taxes, administers player refunds and chargebacks, and sends the developer an aggregate payout after fees and adjustments. This is a commercial configuration of Pay Station, not a separate checkout product.

Related services
Alternative payment methodsChargeback managementDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordDeveloper payoutsPayment vaultRecurring billing
Features
ChargebacksCheckoutFraud and riskDeveloper onboardingPayment operationsPricingReportingDeveloper payouts

Pay Station · Partner Gateways

Role in this product

  • Technical service provider
  • Pay station checkout
  • Gateway technical service

The Partner-Gateways configuration of the same Pay Station checkout.

The developer connects payment methods under its own agreements with payment-system providers; Xsolla supplies the payment interface and technical connection, while the connected providers pay the developer directly. The developer remains responsible for taxes, payment-system fees, refunds, chargebacks, payout commissions and operating costs. This is a commercial configuration of Pay Station, not a separate checkout product or an Xsolla Merchant-of-Record transaction.

Related services
Alternative payment methodsDirect APIEmbedded checkoutHosted checkoutPayment vaultRecurring billing
Features
CheckoutGatewayClient onboardingPayment operationsPricingReporting

Selected product

Pay Station · Merchant of Record

Related services
10 capabilities
Features
8 capabilities

Merchant of Record, player payments, tax & developer payouts

Who sells to the player, receives the payment, handles tax, refunds and chargebacks, and pays the developer.

01 · Role in this product
Merchant of Record · Reseller to player · Pay station checkout · Payment processing · Transaction tax calculation collection and remittance · Player payment support · Refund administration · Chargeback management · Developer balance and payout
02 · Merchant of Record agreement
Xsolla acts as Merchant of Record
03 · Developer & game approval
Developer and product approval terms not specified
04 · Developer payout
Custom developer payout by Xsolla

Selected product: Pay Station · Merchant of Record.

Game Merchant of Record

Pay Station · Merchant of Record: player payments, tax & developer payouts

Review who sells to the player, which payments and taxes are handled, how refunds and chargebacks work, and when the developer or publisher is paid.

Selected product: Pay Station · Merchant of Record

Included in Pay Station · Merchant of Record

Features included with this product.

Solutions
Alternative payment methodsChargeback managementDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordDeveloper payoutsPayment vaultRecurring billing
Capabilities
ChargebacksCheckoutFraud and riskDeveloper onboardingPayment operationsPricingRecurring billingReportingDeveloper payouts

Player payment, tax, disputes & developer payout

Who sells through Pay Station · Merchant of Record, receives the player payment, handles tax and disputes, and pays the developer or publisher.

Included

Merchant of Record

Xsolla group company shown as merchant at checkout and on the player's receipt acts as Merchant of Record. The party that can issue refunds and the party responsible for chargebacks are not specified. The party maintaining the developer balance and the developer payout provider are not specified. Payment-system chargeback or dispute commissions are usually paid by the developer and are shown in Publisher Account. The applicable amount depends on the payment region, dispute stage and outcome. Xsolla calculates, collects and remits sales tax, VAT, and Other applicable transaction taxes for covered sales.

Game-commerce responsibilities

Who sells to the player, handles each adjustment and pays the developer or publisher?

Developer agreement & Merchant of Record · The entity selling to the player and its agreement with the developer or publisher

Product role
Merchant of Record
Developer / publisher onboarding
Yes
Developer / publisher relationship
Game developer or publisher supplying approved digital content for resale by Xsolla
Merchant of Record agreement
The developer enters a licensing or reseller agreement for Xsolla's Merchant-of-Record sale of approved game content. The commercial relationship is a developer-to-reseller arrangement rather than the Partner-Gateways direct payment-system configuration.
Merchant of Record
Yes

Player payment & support

Checkout, payment processing and first-line player payment support

Billing API
Yes
Receives player payments
Yes
Processes player payments
Yes
Payment integration
Yes
Player payment support
Yes
Player payment flow
The player transacts with the Xsolla group company identified at checkout and on the receipt. Xsolla accepts and manages the payment through the payment systems available for the player and project.

Tax, refunds & chargebacks

Taxes handled for covered sales and responsibility for payment adjustments

Tax responsibility
Yes
Taxes handled
  • Sales tax
  • VAT
  • Other applicable transaction taxes

Developer balance & payout

Balance deductions, developer support and the transfer of net sale proceeds

Records the developer balance
Yes
Sends developer payouts
Yes
Developer support
Yes
Developer balance & payout
Xsolla records the amount due to the developer after transaction fees, payment-channel costs, taxes, refunds, chargebacks and other agreed adjustments, then sends an aggregate payout under the schedule, threshold, method and currency in the developer's agreement.

Developer, game & market eligibility

Eligible developers or publishers, approved games, player markets and other availability conditions

Developer / publisher, product & market eligibility
Developer agreement, project approval, approved game content, player country, payment method, sanctions restrictions, transaction rules and Xsolla's continuing acceptance of the project.
Questions to confirm

Which developer or publisher countries, player markets and product categories are eligible for this Merchant of Record service?

The complete developer or publisher-country, player-market and product-category coverage is not specified.

Who handles player refunds and chargebacks, and which amounts can be deducted from the developer balance?

Refund, chargeback and developer or publisher-balance deduction responsibilities are not specified.

Who maintains the developer balance and sends developer payouts, and what schedule, currencies, methods and minimum apply?

Developer / publisher-balance ownership or developer or publisher-payout terms are not fully specified.

Developer / publisher eligibility · Pay Station · Merchant of Record

Can this developer or publisher use Pay Station as Merchant of Record?

Xsolla reviews the developer or publisher, its websites or apps, and each product before sales are enabled.

Developer / publisher eligibility

Developer / publisher country eligibility for this Merchant of Record product is not specified

Developer / publisher availability depends on the developer or publisher location, approved websites or apps, products and the Merchant of Record's approval.

Developer, game & content review

Xsolla reviews the developer or publisher, its websites or apps, and each product before sales are enabled

The Merchant of Record approves the developer or publisher, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Merchant of Record onboarding
Developer, game & content review
Product
Pay Station · Merchant of Record
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Developer, game & player-market eligibility

Which developers, publishers, games and player markets are eligible?

Eligibility depends on the developer or publisher, its games and content, player markets, regulated game mechanics and the Pay Station agreement.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Regulated game content compliance remains with publisher

Skill based games, Loot boxes, Virtual currencies, and Other regulated gaming content

Publisher account access restrictions

Sanctions restricted jurisdictions and Fraudulent illegal or prohibited activity

02Developer / publisher onboarding

What must be completed before player sales can start?

Developer or publisher information, games and content, websites or apps, player markets, tax treatment, refunds, chargebacks and developer-payout terms.

Developer / publisher onboarding

Developer / publisher review → agree games, content and player markets → activate Pay Station

Missing game, content, market or tax information can delay Merchant of Record approval and launch.

Developer / publisher-onboarding documents

Documents to prepare

The complete developer or publisher-onboarding document checklist is not specified

Developer / publisher onboarding & sales launch

The developer or publisher review, contract and activation steps are not specified

Developer & game checks

Developer, publisher, game and content checks

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Developer / publisher-onboarding checks

Developer / publisher, ownership, sanctions, product and country checks are not specified

Developer / publisher-onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Developer, game and player-market requirements to confirm

Developer and publisher eligibility, approved games and content, player markets, tax responsibilities and payout terms are not fully specified.

Approval & restrictions

Who reviews the business and which products, jurisdictions or MCCs are excluded.

  1. 01

    Which developer or publisher countries qualify for this Merchant of Record service?

    Developer / publisher country eligibility is not specified.

  2. 02

    Which developer or publisher payout currency and minimum apply?

    The developer or publisher payout currency and minimum are not specified.

  3. 03

    Who handles tax, refund and chargeback, player payment support, and product support for each sale?

    Tax responsibility, refund and chargeback responsibility, player payment support responsibility, and product support responsibility are not specified.

Developers, players & countries · Pay Station · Merchant of Record

Where can players pay through Pay Station, and which payment methods and currencies are available?

Developer / publisher eligibility, player markets, payment methods and currencies are defined by the Merchant of Record agreement.

Selected product

Pay Station · Merchant of Record

Merchant of Record coverage

Selected product

Developer or publisher using Pay Station

Developer / publisher country eligibility for this Merchant of Record product is not specified

Developer or publisher location, player markets, Merchant of Record entity, payment methods and currencies are separate requirements.

Payment types

  • Cards
  • Local payment methods
  • Wallets
  • Bank transfer

Currencies

≥130 supported currencies

The currencies total can include several products; the number available with this product depends on the agreement.

Availability depends on

  • Pay station configuration
  • Player country
  • Purchase currency
  • Payment method rules
  • Project settings
  • Game content
  • Developer eligibility
  • Direct payment system agreement for partner gateways

Xsolla sells approved products to players as Merchant of Record. The agreement identifies Xsolla group company shown as merchant at checkout and on the player's receipt as the applicable entity. Developer / publisher countries, player markets, payment methods and currencies depend on the agreement and sale.

01Player payment methods

Player payment methods and currencies

These payment methods belong to the selected Pay Station configuration. Availability depends on player country, purchase currency, project settings, game content, developer or publisher eligibility and the agreement.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

Card brands included with this product are not specified

Bank payment rails

Bank methods

  • Online bank transfer

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

  • Amazon pay
  • Apple Pay
  • Google Pay
  • PayPal

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the developer or publisher be based, where can players pay, and which Merchant of Record entity applies?

Developer or publisher location, player market, Merchant of Record entity, payment method and currency availability can differ.

Country coverage

Developer / publisher, player and Merchant of Record coverage

  1. 01

    Developer / publisher location

    Where can the developer or publisher using Pay Station be registered?

    Developer / publisher country eligibility for this Merchant of Record product is not specified

    This is where the developer or publisher is registered; it does not determine player-country availability.

    Developer / publisher eligibility
  2. 02

    Merchant of Record entity

    Which legal entity sells approved game content to the player?

    Xsolla group company shown as merchant at checkout and on the player's receipt

    This entity sells the approved product to the player and is responsible for the covered transaction as Merchant of Record.

    Show all 1 country
    • Xsolla group company shown as merchant at checkout and on the player's receiptXsolla group company shown as merchant at checkout and on the player's receipt
    Selected product
  3. 03

    Player location

    Where can players pay from?

    ≥200 player geographies

    These player countries apply to Pay Station · Merchant of Record. Availability still depends on the payment method, currency and account configuration.

    Across all products

Developers, games & player markets

Developer eligibility and player-market coverage to confirm

  1. Which developer or publisher countries, player countries, payment methods and checkout currencies are available for this Merchant of Record product?

    Complete developer / publisher country, player-country, payment-method and currency availability is not specified.

Pay Station fees & developer payout · Pay Station · Merchant of Record

What does Pay Station charge, and how does Xsolla pay the developer?

Merchant of Record fees and separately billed costs

Pricing

Public rates are available for all pricing plans

Rates can vary by payment method, developer location, player market, transaction currency and Xsolla agreement.

Pricing method

Public pricing

01Xsolla agreement

Which fees shape the developer's net Pay Station payout?

Review the Merchant of Record fee and confirm payment-channel, refund, dispute, currency-conversion and developer-payout costs in the Xsolla agreement.

  1. 01 · Pricing plan

    • Pay Station Merchant-of-Record standard pricing

  2. 02 · Pricing model

    • Cost plus

Pay Station fee structure

Fees and adjustments to confirm in the Xsolla agreement

  1. 01
    Possible fees
    May apply
    • Payment channel cost
    • Refund fees by payment method
    • Chargeback and dispute fees
    • Currency conversion
    • Developer payout costs

    The Xsolla agreement must state which refund, chargeback, currency-conversion, recovery and payout charges apply.

  2. 02
    Explicitly waived
    • setup fee
  3. 03
    Standard transaction fees
    • Xsolla Merchant-of-Record fee plus payment-channel cost · Cost plus · 5%

Xsolla agreement fees requiring a quote

Amounts and waivers to confirm with Xsolla

monthly fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Developer balance deductions & holds

When can Xsolla deduct or hold the developer balance?

Confirm deduction, recovery, hold-limit and final-payout release terms in the Xsolla agreement.

Xsolla agreement

Hold limits and final-payout release terms are not specified

Developer balance holds

Developer-balance hold and release terms are not specified for Pay Station · Merchant of Record

The agreement can permit deductions or recovery from the developer balance, but hold limits and release terms are not specified.

03Developer payout

When does Xsolla send the developer's aggregate payout?

The Xsolla agreement sets the developer-payout method, currency, schedule and threshold after fees and agreed adjustments.

Player-payment proceeds & developer payout

Developer payout timing & balance deductions

Xsolla accepts the player payment as Merchant of Record, deducts fees and agreed adjustments from the developer balance, then sends an aggregate developer payout.

Payout schedule

  • Xsolla aggregate developer payout: Set in agreement

Payout methods

  • Methods: Bank transfer and PayPal

Fees, developer balance & Xsolla agreement terms

Terms to confirm in the agreement

Price

  1. Which of these apply, at what amount and on what trigger: monthly fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  2. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  3. For Xsolla aggregate developer payout, what is the contractual developer payout delay, cutoff timezone and treatment of weekends or holidays?

    The developer payout frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  4. Is there a minimum developer payout amount, carry-forward rule or fee below threshold for Xsolla aggregate developer payout?

    A developer payout minimum or carry-forward rule is not specified.

Developer balance & holds

  1. When can Pay Station · Merchant of Record deduct or hold amounts in the developer balance, recover a negative balance, or delay the final developer payout?

    Developer-balance deductions, hold limits and final-payout release terms are not fully specified for this product.

Game commerce flow · Pay Station · Merchant of Record

How does Pay Station handle player payments, taxes, refunds, chargebacks and developer payouts?

Player checkout, payments, subscriptions, taxes, refunds, chargebacks, developer balance and payouts.

Game commerce flow

Player checkout → player payment → tax, refund or chargeback → developer payout

The selected Pay Station configuration determines the player checkout, payment handling, tax, refund and chargeback responsibilities, developer balance and payout.

Selected product

Pay Station · Merchant of Record

Player checkout, payments, subscriptions, taxes, refunds, chargebacks, developer balance and payouts.

  1. Player checkout

    1 company checkout option

    Varies by product

  2. Payment tools

    Gateway included

  3. Taxes, refunds & chargebacks

    Xsolla receives the player payment as Merchant of Record

  4. Developer reporting

    Included with this product

01

Player checkout

Which Pay Station checkout options are available to players?

Hosted, embedded, mobile and game-engine checkout options available to players.

Player checkout

Varies by product
  1. 01

    Pay Station

    Game payment checkout

    • Hosted web page
    • iFrame
    • Pay station embed
    • Mobile SDK
    • Game engine SDK
    • Redirect: Yes
    • iFrame: Yes
    • Localized payment methods
    • Payment token flow
    • One time and recurring payments
    • Saved payment methods
    • Refunds
    • Webhooks
    • Financial reporting

Xsolla offers these checkout options, but does not specify which one is included with Pay Station · Merchant of Record.

Player checkout configuration

Not specified

No checkout integration is specified for this product for Pay Station · Merchant of Record

02

Player payments & subscriptions

Which player-payment, subscription and transaction tools are included?

Payment tokens, subscriptions, status events, refunds, webhooks and transaction controls.

Selected setup

Pay Station entry point

How requests enter this product and which integration boundary applies.

Pay Station payment integration

Gateway included

The gateway integration model and product-specific features are not specified for Pay Station · Merchant of Record.

Player payments & subscriptions

Payment tokens, webhooks, subscriptions, refunds and transaction controls

Pay Station

No additional player payments & subscriptions details are specified.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Player subscription lifecycle
  • Subscription payments
  • Saved payment methods
  • Subscription webhooks
  • Subscription cancellation
Billing types
  • One-time
  • Subscription
  • Recurring
  • Installment
Subscription models
  • Fixed recurring
Recurring feature availability
  • Payment method
  • Player country
  • Currency
  • Project configuration
  • Partner gateway provider capabilities
03

Payment & developer-payout responsibilities

Who receives the player payment, handles taxes, refunds and chargebacks, and pays the developer?

The parties receiving player payments, handling taxes, refunds and chargebacks, recording the developer balance and sending payouts.

Payment & developer-payout responsibilities

  • Xsolla receives the player payment as Merchant of Record

Available controls

Who onboards the developer, processes payments, handles refunds and tax, sends developer payouts and provides support.

  1. 01

    Player payment & refund operations

    Player-payment, tax, refund, chargeback and developer-payout controls available with this Pay Station configuration.

    Player payment & refund operations

    • Payment token API
    • Payment and refund webhooks
    • Full and partial refunds
    • Transaction registry
    • Payout registry
    • Financial reports
    • Sandbox
04

Developer reporting

Which player-payment, adjustment, developer-balance and payout records are available?

Player transactions, adjustments, fees, developer balances and payout records used for reconciliation.

Developer reporting

Player payment → tax, refund or chargeback adjustment → developer balance → payout reconciliation

Player transactions, taxes, refunds, chargebacks, fees, developer-balance adjustments and payouts.

  1. 01

    Developer reporting

    Player transactions, adjustments, fees, developer balances and payout records used for reconciliation.

    Transaction & developer-payout reporting

    Included with this product

Before integration

Integration details not specified

  1. 01

    Which hosted, embedded or direct-API checkout is contracted for Pay Station · Merchant of Record, and who owns the UI and PCI scope?

    No checkout integration is specified for this product.

  2. 02

    Which Pay Station · Merchant of Record implementation details must be confirmed for tokenization, webhooks, 3-D Secure and go-live?

    The available checkout surfaces are listed, but some product-specific implementation details are not complete.

Player payments, developer balance & support

Pay Station · Merchant of Record: player sales, developer funds & support

Game and item restrictions, player payments, refunds and chargebacks, developer-balance deductions, developer payouts, Merchant of Record entity and player support.

01 / Game sales, disputes & developer balance

When can game sales be restricted or money deducted from the developer balance?

Developer, project and item restrictions, player refunds, chargebacks, developer-balance deductions, payout holds and post-termination obligations.

Player payments & developer payouts

Merchant of Record

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Merchant of Record · Reseller to player · Pay station checkout · Payment processing · Transaction tax calculation collection and remittance · Player payment support · Refund administration · Chargeback management · Developer balance and payout
Player payments & developer payouts
Merchant of RecordThe reseller agreement must identify the Merchant of Record entity that receives player payments, handles player refunds and chargebacks, records the developer balance and sends developer payouts.

Developer balance & final payout

What happens to player refunds, chargebacks and the developer payout after suspension or termination?

The reseller agreement defines continuing player refunds and chargebacks, developer-balance deductions, payout delays and release of the final developer payout.

  • What events allow Xsolla to restrict the developer account or suspend sales of an approved product?

  • How does Xsolla handle open refunds and chargebacks, the developer balance and the final developer payout after termination?

Player payment risk & chargebacks

Player-payment screening, chargebacks and developer evidence

Fraud screening and dispute handling are available. Player-payment screening, player refunds, chargeback handling, developer evidence and developer-balance adjustments depend on the Merchant of Record agreement.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Built-in Xsolla anti-fraud toolsCross game analyticsCustom risk rulesTrust and block listsManual review3-D Secure 2Address verification
Signals
Transaction dataPlayer payment behaviorIn game parametersCross game network data
Case management
Yes

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Xsolla receives chargeback notifications as merchant of recordXsolla collects and submits dispute evidenceDeveloper provides gameplay or fulfilment evidence when neededChargeback registryDispute webhookChargeback and dispute fee reporting
Chargeback reporting
Yes
Chargeback report filters
TransactionChargeback statusChargeback stageChargeback reasonDispute fee
Reporting · Analytics
Yes
Fee policy · Operational responsibility
Xsolla receives and manages the chargeback as Merchant of Record and contests a dispute when the transaction and available evidence support doing so.
Fee policy · Developer participation
The developer supplies game-account, fulfilment or player-support information when Xsolla cannot resolve the dispute from payment and account data alone.
Fee policy · Economic responsibility
Payment-system chargeback or dispute commissions are usually paid by the developer and are shown in Publisher Account. The applicable amount depends on the payment region, dispute stage and outcome.
Before signingGame and item restrictions, developer-balance deductions, final payout and termination terms5 items to confirmReview contract terms
02 / Merchant of Record, player sales & developer payout

Which legal entity resells the game content to players and owes the developer payout?

The checkout and receipt should identify the Merchant of Record selling to the player. The developer agreement should define game and item approval, taxes, player support, refunds, chargebacks, developer-balance deductions and payout.

For this product

Merchant of Record entity & developer agreement

Merchant of Record. Pay Station · Merchant of Record is a Merchant of Record service. The applicable selling entity varies by developer location, player market and agreement; the reseller agreement defines its tax, player-refund, chargeback, player-support and developer-payout responsibilities.

This is a game-content reseller relationship. A conventional merchant account, MID or acquiring license is not issued to the developer.

  1. 01 · Commercial model

    Merchant of Record

  2. 02 · Selling entity

    Varies by developer location, player market and agreement

  3. 03 · Agreement scope

    Taxes, player refunds, chargebacks & developer payouts

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

4 entities · license or registration not specified

Xsolla (USA), Inc.

United States · Registry C3140351 · Corporation

License or regulatory registration not specified
Other legal entities (3)

Suraway Ltd.

Cyprus · Registry HE 314134 · Limited company

License or regulatory registration not specified

Xsolla LLC

Russia · Registry 1115902006670 · Limited liability company

License or regulatory registration not specified

Xsolla Berlin GmbH

Germany · Registry HRB 209689 · GmbH

License or regulatory registration not specified
Before signingMerchant of Record entity, player sales, refunds, chargebacks, developer balance and payout terms3 items to confirmReview contract terms
03 / Support

How can developers escalate player-payment, refund, chargeback and payout issues?

Company support hours and contact channels are available. It is not specified which ones cover Pay Station · Merchant of Record and player-payment failures, player refunds, chargebacks, developer-account restrictions, developer-balance adjustments or payout delays. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and player-payment failures, player refunds, chargebacks, developer-account restrictions, developer-balance adjustments or payout delays are not specified.

Company contacts

Support hours are not specified for these contacts.

Sales

business@xsolla.comxsolla.com/contact-us

Merchant support

support@xsolla.comxsolla.com/contact-us

Developer

developers.xsolla.com

Consumer support

help.xsolla.comLive chat
Before signingPlayer-payment, refund, chargeback, developer-balance and payout support3 items to confirmReview contract terms
Pay Station · Merchant of Record / Before signing

What should the Pay Station Merchant of Record agreement include?

Confirm the Merchant of Record entity, developer and game approval, channel costs, taxes, player refunds, chargebacks, developer-balance deductions, payouts, support and termination.

Before signing

Pay Station · Merchant of Record: terms to confirm

Confirm the approved developer, games and storefronts, which Xsolla entity sells to players, and how channel costs, taxes, refunds, chargebacks and developer payouts work.

Developer approval, fees & payout

Approved developer, games and storefronts, transaction and channel costs, balance deductions, payout schedule, currencies and minimum

Tax, player refunds & chargebacks

Merchant of Record entity, tax responsibilities, player refunds, chargeback handling, player support, suspension and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Refunds, chargebacks & balance deductionsPlayer refunds, chargeback handling and amounts that may be deducted from the developer balance.
  2. 02Merchant of Record entity & taxThe Xsolla entity selling to players and its tax, refund, chargeback and player-support responsibilities.
  3. 03Developer & player-payment supportDeveloper support, first-line player payment support, response times and escalation.
Pay Station Merchant of Record agreement

Developer, game and payout terms to confirm

Review developer and game approval, channel costs, taxes, player refunds, chargebacks, developer-balance deductions, payouts, support and termination.

Refunds, chargebacks & balance deductionsPlayer refunds, chargeback handling and amounts that may be deducted from the developer balance.

  1. What events allow Xsolla to restrict the developer account or suspend sales of an approved product?

    The notice period, any right to cure a breach, and the events allowing immediate developer-account or product restrictions are not fully specified.

  2. When can Xsolla deduct or hold money in the developer balance, delay a developer payout or retain money after termination, and what releases it?

    developer-balance deduction, payout-hold and final-payout release terms are not fully specified.

  3. How does Xsolla handle open refunds and chargebacks, the developer balance and the final developer payout after termination?

    Post-termination refund and chargeback handling, developer-balance deductions and final-payout timing are not fully specified.

  4. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

Merchant of Record entity & taxThe Xsolla entity selling to players and its tax, refund, chargeback and player-support responsibilities.

  1. Will the agreement be with Xsolla (USA), Inc., Suraway Ltd., Xsolla LLC, or Xsolla Berlin GmbH?

    More than one provider entity is linked to this product; the agreement must identify which one applies.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

Developer & player-payment supportDeveloper support, first-line player payment support, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Who handles escalations for player-payment failures, refunds and chargebacks, developer-account restrictions, developer-balance adjustments and payout delays?

    No escalation contact or process is specified for player-payment, developer-account, developer-balance or developer-payout issues.

  3. Which support hours and contact channels cover Pay Station · Merchant of Record, and where should a developer report player-payment failures, refunds or chargebacks, account restrictions, developer-balance adjustments or payout delays?

    The support scope for Pay Station · Merchant of Record and the contacts for player-payment, developer-account, developer-balance and developer-payout issues are not specified.

Product summary

What this product already includes

What Pay Station includes, which developers, games and player markets are restricted, and which Merchant of Record terms are not specified.

Included capabilities

Capabilities included with Pay Station · Merchant of Record.

  • The Merchant-of-Record configuration of Pay Station. An applicable Xsolla group company purchases the approved game item or digital content from the developer for immediate resale to the player, accepts the player's payment, calculates and pays applicable transaction taxes, administers player refunds and chargebacks, and sends the developer an aggregate payout after fees and adjustments. This is a commercial configuration of Pay Station, not a separate checkout product.