Contact
Contact High Risk Payment Provider
Email us about provider corrections, editorial questions, privacy or accessibility requests and general payment-provider inquiries.
Last reviewed
Direct email
Email High Risk Payment Provider
Send questions and corrections directly. Include the page URL and product name when your message concerns a provider review.
Decision brief
Route the request without exposing merchant data
Use this page when
You have an editorial question, correction, accessibility issue or another request about the publication.
Reason for writing
State whether the message concerns a factual correction, provider information, accessibility or a general editorial question.
Affected scope
Name the page, provider, product, entity and country where applicable.
Safe channel
Do not send card data, bank credentials, identity documents or confidential merchant records through a general contact channel.
A useful message includes
- A specific subject and page URL
- Enough non-sensitive detail to understand the issue
- A public source or safe follow-up route when evidence is needed
What to include in your email
Use a clear subject line. For provider information, include the company, named product and public page involved. For a merchant inquiry, describe the business model and payment requirement without attaching a complete application.
- Incorrect or outdated provider information
- High-risk merchant account, gateway or payment-platform questions
- Editorial and commercial-disclosure questions
- Privacy and accessibility requests
- Broken links or technical problems
What not to send
Do not email cardholder data, bank account credentials, passwords, API keys, government identity documents, customer records or a complete unredacted merchant application. Email is not a secure payment or underwriting portal.
Merchant inquiries are not applications
A message sent through this site does not open a merchant account, constitute pre-approval or create a provider relationship. A provider must complete its own eligibility and underwriting process and issue its own agreement.
What happens after you email us
We use the message and sender address to answer the request. A merchant inquiry is not forwarded to a payment provider unless you clearly ask us to make that introduction. The privacy policy explains how email correspondence is handled.