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HighRiskPaymentProvider.comPayment provider reviews
Trustly Pay · North America

Company overview

About Trustly

What the company provides

  • Pay by Bank
  • Open Banking
  • Payment method
  • Payouts

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

Trustly provides pay-by-bank acceptance, merchant-to-customer bank payouts, recurring bank payments and bank-account data services.

Trustly Group AB provides regulated payment services in the EU and EEA, Trustly UK Limited covers its authorized UK payment-institution business, and Trustly, Inc. provides Trustly Pay, Trustly Connect and Trustly Payouts in North America. Trustly does not provide card acquiring, a card MID or a card merchant account.

Founded 2008trustly.comUpdated Jul 30, 2026

Selected product

Trustly Pay · North America

Pay by Bank account & business activation

  1. Pay by Bank account

    Business activation required

  2. Business activation

    Trustly reviews the business before enabling bank payments

    This review covers the business, payment flow, customer-bank use and integration for the Pay by Bank service.

Primary legal entity

Trustly Group AB

Jurisdiction
Sweden
Registration number
556754-8655
Company type
Swedish limited company

Legal entities by jurisdiction

3 legal entities across 3 jurisdictions

  • Sweden1 entity
  • United Kingdom1 entity
  • United States1 entity

Operating scale

Banks in network
≥12,000 banks
Merchants served
≥9,000 merchants

The legal entity supplying a product can differ by product and country.

Product portfolio

Trustly products

Compare Pay by Bank, Open Banking data, payouts, and Direct Debit by account setup, approval, payment or data flow, and contract terms.

Trustly Pay · North America

Role in this product

  • Pay by Bank

Pay-by-bank acceptance using consumer bank authentication and Trustly's bank connections.

The recommended online integration authorizes the bank connection first and captures each payment through the API. One-time checkout, recurring collections and digital-wallet funding are supported; full, partial or no payment guarantee can be configured by transaction.

Related services
Alternative payment methodsDirect APIEmbedded checkoutRecurring billing
Features
Payment operationsCheckoutFraud and riskReportingSupportCompliance

Trustly Connect · North America

Role in this product

  • Open Banking

Open Banking data access for authenticating a consumer bank account, verifying account ownership, checking the available balance and retrieving bank-qualified account or account-holder data.

This product does not move money.

Related services
Direct API
Features
Bank account data & verificationSupportCompliance

Trustly Payouts · North America

Role in this product

  • Payouts

Merchant-to-customer bank payouts through eligible instant-payment rails or bank-transfer fallbacks.

RTP and FedNow can deliver an eligible payout near instantly; U.S. ACH generally takes one to three business days and Canada EFT generally takes one to four business days.

Related services
Customer payoutsDirect API
Features
PayoutsReportingSupportCompliance

Trustly Payment · Europe

Role in this product

  • Pay by Bank
  • Payment initiation service provider (PISP)
  • Money remittance provider

Pay by Bank acceptance for direct transfers from a consumer bank account to a merchant.

In the EU and EEA, Trustly Group AB provides payment initiation and money remittance as an authorized Swedish payment institution. The applicable Trustly entity and regulatory route differ for the United Kingdom.

Related services
Alternative payment methodsDirect API
Features
Payment operationsSupportCompliance

Trustly Payout · Europe

Role in this product

  • Payouts
  • Money remittance provider

Bank-account payouts for customers in more than 30 European markets.

Trustly supports single, bulk and scheduled payouts, collects the receiving account through the customer's bank connection and routes the transfer through its European bank network.

Related services
Customer payoutsDirect API
Features
PayoutsSupportCompliance

Direct Debit

Role in this product

  • Direct Debit provider

Recurring bank payments from a verified bank account.

The customer authorizes a Direct Debit mandate during setup, after which the merchant collects payments on the agreed cadence without requiring a new bank login for every collection.

Related services
Recurring billingDirect API
Features
SupportCompliance

Selected product

Trustly Pay · North America

Related services
Alternative payment methodsDirect APIEmbedded checkoutRecurring billing
Features
Payment operationsCheckoutFraud and riskReportingSupportCompliance

Business activation, bank payments, refunds & settlement

Who activates the business, initiates the bank transfer, guarantees or reverses the payment, and sends funds to the merchant.

01 · Role in this product
Pay by Bank
02 · Pay by Bank account
Business activation required
03 · Business activation
Trustly, Inc. reviews business eligibility for this Pay by Bank product
04 · Bank payment & settlement
Trustly, Inc. processes bank payments; merchant crediting terms are not specified

Selected product: Trustly Pay · North America.

Recurring Direct Debit

Trustly Pay · North America: mandates, collections, returns & settlement

Review how the Direct Debit mandate is created, how recurring collections are submitted, how failed or returned collections are handled and which company settles the funds.

Selected product: Trustly Pay · North America

Included in Trustly Pay · North America

Features included with this product.

Solutions
Alternative payment methodsDirect APIEmbedded checkoutRecurring billing
Capabilities
Payment operationsCheckoutRecurring billingFraud and riskReportingSupportCompliance

Direct Debit mandate & collection flow

How customers authorize Trustly Pay · North America, how the merchant submits recurring collections and which company handles returns and settlement.

Included

Pay by bank payment flow

Customer bank authorization, payment processing, refunds, status and funds handling.

Pay by bank

From customer bank authorization to merchant payment

Offer the bank payment

Product role, availability and onboarding

Role in this product
Pay by Bank
Business onboarding
Yes
Availability
Bank market account and risk dependent

Connect & authorize

API, bank authentication and payment controls

API available
Yes

Process & transfer funds

Payment processing, funds handling and status

Moves payment funds
Yes
Handles payment funds
Yes
Processes payments
Yes
Sends merchant settlement
Yes
Pay by Bank account · Trustly Pay · North America

What is required to activate Pay by Bank?

Trustly reviews the business before enabling bank payments.

Business eligibility

Owner, director and operating-location requirements are not specified

Pay by Bank activation

Trustly reviews the business before enabling bank payments

This review covers the business, payment flow, customer-bank use and integration for the Pay by Bank service.

Product account
Pay by Bank activation
Product
Trustly Pay · North America
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Business eligibility & permitted payments

Which businesses and bank-payment use cases are accepted?

Eligibility depends on the business, payment flow, customer countries, supported banks and agreement.

Restricted activity

Business restrictions

Business activity · payment use · bank · country

Business-activity, payment-use, bank and country restrictions are not specified.

02Pay by Bank account setup

What is needed before bank payments can start?

Company, ownership, payment-flow, bank-account and integration information required before activation.

Pay by Bank account setup

Open account → review payment flow → integrate → test bank payments → activate

Bank payments begin after business review, account configuration and testing.

Pay by Bank account documents

Documents to prepare

Required company, payment-flow and bank-account documents are not specified

Pay by Bank account setup

Business review, payment-flow setup, integration testing and activation steps are not specified

Pay by Bank account requirements

Business, payment-flow and bank-account checks

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Pay by Bank account requirements

Business, ownership, sanctions, payment-flow and bank-account requirements are not specified

Pay by Bank setup tasks

The onboarding tasks performed by the provider are not specified

Before applying

Pay by Bank account requirements to confirm

Contracting entity, permitted payment flows, account requirements and activation timing are not fully specified.

Pay by Bank account & permitted payments

Business, payment use, customer banks, countries and account terms.

  1. 01

    Which Trustly legal entity activates Pay by Bank for the business, and what company and payment-flow information is required?

    The contracting entity, complete activation requirements and review timing are not specified.

  2. 02

    Which business activities, payment use cases and countries are prohibited for Pay by Bank?

    Pay by Bank permitted-use and country restrictions are not specified.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies only to

Trustly Connect · North America

Vertical acceptance for Trustly Connect · North America
VerticalProvider’s position
Financial servicesAccepted
Banks, currencies & countries · Trustly Pay · North America

Where can the business accept bank payments, and which banks and currencies are supported?

Business country, customer banks, payment rails, currencies, payment-guarantee options and refund terms are defined by the Pay by Bank configuration.

Selected product

Trustly Pay · North America

Pay by Bank coverage

Selected product

Business accepting bank payments

Business-country availability for this Pay by Bank product is not specified

Business location, customer country, bank coverage and currency support are separate requirements.

Bank-payment types

  • Pay by Bank
  • Bank account payments
  • Consumer bank authentication
  • Transaction status notifications

This is the selected product category. Features and market availability are set in the product agreement.

Availability depends on

  • Product region
  • Merchant agreement
  • Customer bank
  • Customer bank account
  • Payment rail
  • Transaction type

Trustly supplies the Pay by Bank product. Business availability, supported customer banks, payment rails, payment guarantees, currencies and refund features can differ by market and account configuration.

01Selected product

Customer banks, payment rails and currencies

These bank-payment options belong to the selected product. Bank, rail, currency, payment-guarantee, confirmation and refund support depend on the account configuration.

Bank payment rails

Bank-payment options

  • Trustly pay

Bank-payment rails

  • ACH
  • RTP
  • FedNow
  • Intrabank transfer
02Countries & availability

Where can the business operate, which banks can customers use, and where can bank payments be accepted?

Business location, customer country, bank coverage, currency and payment type can differ.

Country coverage

Business, customer and bank-payment coverage

  1. 01

    Business location

    Where can the business using Pay by Bank be registered?

    Business-country availability for this Pay by Bank product is not specified

    This is where the business is registered; it does not determine customer-country or bank coverage.

    Business activation
  2. 02

    Bank-payment coverage

    Which banks and markets support customer bank payments?

    Supported customer banks and payment rails are not specified

    Bank coverage, payment rails, currencies, payment confirmation and refunds depend on the Pay by Bank configuration.

    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    ≥30 markets across Trustly's products

    The company-wide market total does not establish which customer banks, payment rails or currencies are enabled for this Pay by Bank product.

    Across all products

Banks, rails & payment terms

Pay by Bank coverage and payment terms to confirm

  1. Which business countries, customer banks, payment rails and currencies are enabled for this account?

    The bank-payment coverage enabled for this account is not specified.

  2. Which payment guarantees, confirmation states, refund methods and return rules apply?

    Payment confirmation, guarantees, refunds and return handling depend on the market and agreement.

Pricing & Pay by Bank settlement · Trustly Pay · North America

What does Trustly Pay · North America cost, and when are bank payments settled?

Pay by Bank fees, guarantees, refunds, returns and merchant settlement

Pricing

Pay by Bank fees, guarantees, refunds, returns and merchant settlement

Merchant pricing

Pricing plan is not specified for Trustly Pay · North America

The merchant rate, included bank-payment services and settlement charges are not specified.

01Payment guarantee, refunds & returns

Which payments are guaranteed, and how are refunds and returns handled?

Guarantee coverage, refund actions, returned payments and loss allocation.

Payment guarantee

  • Full payment guarantee
  • Partial payment guarantee
  • No guarantee option

The guarantee conditions, exclusions and loss allocation still depend on the agreement.

Refunds & returned payments

  • Full refunds
  • Partial refunds

Refund timing, return handling and related charges are not fully specified.

02Pay by Bank settlement

When do authorized bank payments become available to the merchant?

When authorized bank payments are settled to the merchant.

Authorized bank payments and merchant settlement

Bank-payment settlement timing

The Pay by Bank agreement determines when authorized bank payments are settled to the merchant.

Merchant settlement terms

Merchant settlement terms are not specified for Trustly Pay · North America

Settlement timing, currencies, returns, fees and minimum amounts are not specified for this product.

Pay by Bank commercial terms

Terms to confirm in the agreement

Price

  1. What merchant rate applies to Trustly Pay · North America, including transaction, refund, return and currency-conversion charges?

    No pricing plan is specified for this product.

  2. For Trustly Pay · North America, when are authorized bank payments settled to the merchant, and what timing, currencies, returns, fees and minimum amounts apply?

    Merchant settlement terms are incomplete for this Pay by Bank product.

Payment guarantee, refunds & returns

  1. Which payments under Trustly Pay · North America are guaranteed, what exclusions apply, and who bears a return, reversal or unauthorized-payment loss?

    Guarantee options are listed, but their conditions, exclusions and loss allocation are not specified.

  2. What refund time limits, returned-payment rules and related charges apply to Trustly Pay · North America?

    Refund timing, returned-payment handling and related charges are not fully specified.

Pay by bank flow · Trustly Pay · North America

How do bank selection, customer authorization, payment status and refunds work?

Bank account payments, customer authorization, payment status, refunds and reconciliation.

Pay by bank flow

Choose bank → authorize with bank → payment status → refund & reconciliation

The selected product determines the bank-payment experience, customer authorization, supported payment actions and reporting.

Selected product

Trustly Pay · North America

Bank account payments, customer authorization, payment status, refunds and reconciliation.

  1. Bank payment

    2 integration options

  2. Authorization

    API security, sandbox, token and event details are not specified for Trustly Pay · North America

    Not specified

  3. Funds handling

    Trustly provides Pay by Bank · Processes transactions

  4. Records

    Included with this product

01

Bank payment experience

How does the customer choose and authorize a bank payment?

Bank-selection, redirect, embedded and mobile payment options.

Bank payment experience

  1. 01

    Select Bank Widget

    Embedded bank selection

    • Web
    • Merchant checkout
    • Redirect: No
    • iFrame: No
    • Bank list
    • Bank search
    • Device and location based bank ordering
    • Opens the Trustly lightbox
  2. 02

    Trustly Lightbox

    Hosted bank authentication

    • Web
    • Native mobile
    • Mobile web
    • Redirect: Yes
    • iFrame: No
    • Bank selection
    • Bank login
    • Account selection
    • Payment or data authorization

Bank payment interface

  • Select Bank Widget: Checkout UI: Merchant page with Trustly widget
  • Trustly Lightbox: Checkout UI: Trustly hosted

Checkout controls

  • Select bank widget
  • Trustly lightbox
  • Consumer bank authentication
  • Bank account selection
  • Embedded bank selection
  • Hosted bank authentication
  • No separate consumer account required

Mobile SDKs

iOS
Available
Android
Available
React Native
Available
Cordova
Available
02

Bank connection & authorization

Which APIs, authentication steps and payment-status tools are available?

APIs, customer bank authentication, status events and payment controls.

Selected setup

Pay by bank entry point

How requests enter this product and which integration boundary applies.

Integration controls

Not specified

API security, sandbox, token and event details are not specified for Trustly Pay · North America

Bank connection & authorization

Bank authorization, payment status and integration tools

Pay by bank

No additional bank connection & authorization details are specified.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Recurring-payment features
  • Recurring bank payments
  • Persistent bank authorization
  • Merchant initiated collections
  • Bank authorization refresh
Billing types
  • Subscription payments
  • Bill pay
  • Recurring wallet funding
Recurring feature availability
  • Product region
  • Consumer bank
  • Merchant contract
  • Bank authorization status
03

Payment and funds

Who initiates the bank payment, handles funds and pays the merchant?

The companies that initiate the payment, handle funds and pay the merchant.

Payment and funds

  • Trustly provides Pay by Bank
  • Processes bank account payments
  • Pays or settles funds to the merchant
  • Handles funds in the pay by bank flow

Available controls

Who initiates the bank payment, confirms or guarantees it, handles refunds and settles the merchant.

  1. 01

    Supported transaction types

    Payment, refund and status actions available with this product.

    Supported transaction types

    • Pay by Bank
    • Bank account payments
    • Consumer bank authentication
    • Transaction status notifications
  2. 02

    Payment flow, customer actions & refunds

    Customer authorization, payment rails and refund rules.

    Payment flow, customer actions & refunds

    • Payment flow: Authorize and Capture · Merchant actions: Authorize, Capture, Cancel, Full refund, and Partial refund · Payment rails: ACH, RTP, FedNow, and Intrabank transfer · Status updates: Webhooks · Refund rule: A completed Capture or Pay transaction can be fully or partially refunded.
04

Payment records

Which payment, refund and reconciliation records are available?

Payment status, refund records, reports and reconciliation.

Payment records

Bank authorization → payment status → refund → reconciliation

Payment references, status events, refund records and reconciliation data.

  1. 01

    Payment records

    Payment status, refund records, reports and reconciliation.

    Consolidated reporting

    Included with this product

Bank payments, returns & support

Trustly Pay · North America: risk, licenses & support

Customer authorization or mandates, payment status, returns, merchant crediting, legal entity and support.

01 / Pay by Bank risk & continuity

How are bank payments authorized, returned and credited?

Customer authorization or mandates, payment status, rejected or returned payments and merchant-crediting timing.

Bank authorization & returns

Trustly processes Pay by Bank payments

The customer authenticates with their bank and authorizes the payment. Payment status, returns and merchant-crediting timing depend on the bank rail and product agreement. Payment guarantee options: Full payment guarantee, Partial payment guarantee, and No guarantee option.

Role in this product
Pay by Bank
Bank payment & merchant crediting
Trustly processes Pay by Bank paymentsFinal payment status, returns, any supported refunds and the timing when money becomes available to the business depend on the bank rail and agreement.

Bank payment returns & continuity

What happens when a bank payment fails or is returned?

Final payment status, return handling and merchant-crediting timing belong in the product agreement.

  • How does the customer authorize the bank payment, and which status confirms that the payment is complete?

  • How are rejected or returned bank payments handled, and when is the business credited?

Payment guarantee & bank authentication

Guarantee options, bank authentication and payment-risk decisions

Payment guarantee and risk decision and customer bank authentication are available. Guarantee eligibility, bank-authentication rules, return handling and final payment status depend on the selected product and bank rail.

  1. 01

    Risk decision

    Payment guarantee & risk decision

  2. 02

    Bank authorization

    Customer bank authentication

RISK DECISION

Payment guarantee & risk decision

Which guarantee option and risk decision apply to the bank payment?

Capabilities
Full payment guaranteePartial payment guaranteeNo guarantee optionReal time risk decisionMerchant approval controlBank account verification
Signals
Bank account balanceBank account ownershipBank connection dataTransaction risk

BANK AUTHORIZATION

Customer bank authentication

How does the customer authenticate and authorize the bank payment?

Authentication · Method
The consumer authenticates with the consumer's bank.
Authentication · Credential handling
Trustly states that bank login credentials are not stored.
Before signingBank authorization or mandate, returns and merchant-crediting terms3 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the bank payment service and credits the business?

The contracting entity, payment initiation or collection provider, and the entity that credits the business can differ. The agreement should identify each role and the applicable license or registration.

For this product

Contracting entity and Pay by Bank provider

Pay by Bank. The contracting entity for Trustly Pay · North America is not specified. The linked Pay by Bank provider entity is Trustly, Inc. The linked license or registration is NMLS listing.

A license or registration identifies a regulated entity, but the agreement must still identify the contracting entity and the bank-payment services it provides.

  1. 01 · Contracting entity

    Not specified for this product

  2. 02 · Pay by Bank provider entity

    Trustly, Inc.

  3. 03 · License or registration

    NMLS listing

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

1 entity · 1 license or registration

Trustly, Inc.

United States · Delaware corporation

NMLS listing

Nationwide Multistate Licensing System · NMLS ID 2463855 · NMLS Consumer Access · Entity: Trustly, Inc.

Security & regulatory information

Certifications, safeguarding arrangements and cross-border permissions for this product.

01

Security controls

Privacy and security controls

Privacy frameworks
GDPR
Privacy contact
privacy@trustly.com
Security controls
Encryption in transitBank login credentials not storedTls only communicationMulti factor authenticationThird-party penetration testingDisaster recoveryBusiness continuity
Security
https://www.trustly.com/security
03 / Support

How can businesses get help with bank payments, returns and refunds?

Company support hours and contact channels are available. It is not specified which ones cover Trustly Pay · North America and bank-authentication failures, payment returns, refund delays, missing status updates or delayed merchant crediting. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and bank-authentication failures, payment returns, refund delays, missing status updates or delayed merchant crediting are not specified.

Other company contacts

Support hours are not specified for these contacts.

Sales

trustly.com/contact-salestrustly.com/us/contact-sales

Developer

amer.developers.trustly.com

Privacy

privacy@trustly.com

Security

trustly.com/security
Before signingBank-payment, return, refund and crediting support2 items to confirmReview contract terms
Trustly Pay · North America / Before signing

What should the pay by bank services agreement include?

Confirm bank and market coverage, customer authorization, payment fees, guarantee options, funds handling, merchant payment timing, refunds, returns, support and termination.

Before signing

Trustly Pay · North America: terms to confirm

Confirm the customer bank journey, payment and refund fees, guarantee limits, funds flow, merchant payment timing and failed-payment rules.

Fees, guarantee & merchant payment

Payment and refund fees, guarantee options and exclusions, conversion costs, merchant payment timing and any held funds

Authorization, returns & exit

Customer bank authorization, payment status, returns, refunds, loss allocation, suspension and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Returns, guarantee coverage & account holdsPayment returns, guarantee limits, loss allocation, suspension and held funds.
  2. 02Pay by bank supportContacts and response targets for bank connection, payment, refund and merchant-payment issues.
Pay by bank services agreement

Pay by bank terms to confirm

Review bank and market coverage, payment fees, guarantee options, customer authorization, refunds, merchant payment, returns, support and termination.

Returns, guarantee coverage & account holdsPayment returns, guarantee limits, loss allocation, suspension and held funds.

  1. How are rejected or returned bank payments handled, and when is the business credited?

    Return handling and merchant-crediting timing are not specified.

  2. How does the customer authorize the bank payment, and which status confirms that the payment is complete?

    Bank-authentication, payment-authorization and final-status rules are not specified.

  3. Which payments are guaranteed, what does the guarantee cover, and when can a guarantee claim be rejected?

    Guarantee eligibility, exclusions, claim handling and settlement timing are not specified.

Pay by bank supportContacts and response targets for bank connection, payment, refund and merchant-payment issues.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which support hours and contact channels cover Trustly Pay · North America, and where should a business report bank-authentication failures, returned payments, refund delays, missing status updates or delayed merchant crediting?

    The support scope for Trustly Pay · North America and the contacts for Pay by Bank authorization, returns, refunds and merchant-crediting issues are not specified.

Product summary

What this product already includes

What this pay by bank product includes, where it is available and which payment terms are not specified.

Included capabilities

Capabilities included with Trustly Pay · North America.

  • Pay-by-bank acceptance using consumer bank authentication and Trustly's bank connections. The recommended online integration authorizes the bank connection first and captures each payment through the API. One-time checkout, recurring collections and digital-wallet funding are supported; full, partial or no payment guarantee can be configured by transaction.