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Tebex Checkout

Company overview

About Tebex

What the company provides

  • Merchant of Record

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

Tebex Checkout is a merchant-of-record and seller-of-record service for approved video-game digital goods and related services.

Tebex Limited buys the creator's digital goods or licences at a trade price and resells them directly to the player, operates the webstore and payment flow, handles transaction tax and buyer disputes, and credits the creator's net trade price to a Tebex Balance. The creator still owns or controls the product rights and must support fulfilment and evidence requests. Tebex is not a conventional acquiring account or MID issued to the creator.

Founded 2012tebex.ioUpdated Aug 15, 2026

Selected product

Tebex Checkout

Tebex Checkout Merchant of Record

Merchant of Record & seller onboarding

  1. Merchant of Record

    Tebex acts as Merchant of Record

  2. Seller and product approval

    Tebex reviews the seller, its websites or apps, and each product before sales are enabled

    The Merchant of Record approves the seller, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Primary legal entity

Tebex Limited

Jurisdiction
United Kingdom
Registration number
08129184
Incorporated
Jul 4, 2012
Company type
Private limited company

Legal entities by jurisdiction

3 legal entities across 3 jurisdictions

  • Singapore1 entity
  • United Kingdom1 entity
  • United States1 entity

The legal entity supplying a product can differ by product and country.

Product portfolio

Tebex products

Compare Merchant of Record products by seller eligibility, checkout, tax scope, fraud and dispute responsibility, payout timing and contracting entity.

Tebex Checkout

Role in this product

  • Merchant of Record
  • Digital product reseller
  • Payment processing
  • Sales tax calculation collection and remittance
  • First line order and payment support
  • Refunds and chargebacks

Video-game commerce under a Merchant-of-Record resale model.

Tebex provides hosted webstores, embedded checkout and API options, receives the player's payment as seller, calculates and remits applicable transaction tax, manages fraud, refunds and disputes, records creator deductions and makes the net trade price available through Tebex Balance.

Related services
Alternative payment methodsChargeback managementDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordSeller payoutsRecurring billing
Features
ChargebacksCheckoutFraud and riskSeller onboardingPayment operationsPricingReportingReservesPayoutsSeller payoutsSupportSeller & product approval

Selected product

Tebex Checkout

Related services
9 capabilities
Features
12 capabilities

Merchant of Record, checkout, tax, disputes & seller payouts

Who sells to the customer, collects payment, handles applicable tax and disputes, and pays the business.

01 · Role in this product
Merchant of Record · Digital product reseller · Payment processing · Sales tax calculation collection and remittance · First line order and payment support · Refunds and chargebacks
02 · Merchant of Record agreement
Tebex acts as Merchant of Record
03 · Seller & product approval
Tebex reviews seller and product eligibility
04 · Seller payout
Seller payout by Tebex for balance credit and Hyperwallet or the applicable payout provider for withdrawal; schedule not specified

Selected product: Tebex Checkout.

Merchant of Record

Tebex Checkout: checkout, tax, disputes & seller payouts

Review who sells to the buyer, which payments and taxes are handled, how refunds and chargebacks work, and when the seller is paid.

Selected product: Tebex Checkout Merchant of Record

Included in Tebex Checkout

Features included with this product.

Solutions
Alternative payment methodsChargeback managementDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordSeller payoutsRecurring billing
Capabilities
ChargebacksCheckoutFraud and riskSeller onboardingPayment operationsPricingRecurring billingReportingReservesPayoutsSeller payoutsSupportSeller & product approval

Buyer payment, tax, disputes & seller payout

Who sells through Tebex Checkout, receives the buyer payment, handles tax and disputes, and pays the seller.

Included

Merchant of Record

Tebex Limited acts as Merchant of Record. Tebex handles buyer refunds and chargebacks. The party maintaining the supplier balance and the seller payout provider are not specified. The supplier keeps product ownership, fulfilment and product support. Tebex calculates, collects and remits VAT, GST, and sales tax for covered sales.

Merchant of Record responsibilities

Who sells to the buyer, handles each adjustment and pays the seller?

Seller & reseller agreement · The entity selling to the buyer and the supplier's relationship with it

Product role
Merchant of Record
Seller onboarding
Yes
Seller relationship
Creator selling approved video-game digital goods or related services to Tebex for resale
Merchant of Record agreement
Tebex Limited contracts with the player as seller and routes the payment through its selected payment providers and acquirers. The creator receives no conventional acquiring account or dedicated MID under this model.
Seller of record
Yes

Buyer payment & support

Checkout, payment processing and first-line buyer payment support

Billing API
Yes
Receives buyer payments
Yes
Processes buyer payments
Yes
Payment integration
Yes
Buyer payment support
Yes
Buyer payment flow
The player pays Tebex Limited for a Tebex resale transaction. Tebex selects and routes through connected payment providers, records tax and gateway costs, and maintains the creator's Tebex Balance.

Tax, refunds & chargebacks

Taxes handled for covered sales and responsibility for payment adjustments

Tax responsibility
Yes
Taxes handled
  • VAT
  • GST
  • Sales tax

Supplier balance & seller payout

Balance deductions, seller support and the transfer of net sale proceeds

Records the supplier balance
Yes
Sends seller payouts
Yes
Seller support
Yes
Supplier balance & payout
Tebex reports purchased digital goods weekly, creates a recipient-created invoice unless told otherwise, and makes the creator's trade price less permitted deductions available in Tebex Balance within 30 days of invoice. Wallet withdrawal uses the configured PayPal, bank or wire route and can be reviewed or delayed by Hyperwallet or another payout provider.

Seller, product & market eligibility

Eligible sellers, approved products, buyer markets and other availability conditions

Seller, product & market eligibility
Creator identity, project, intellectual property, product, website or store, payment method and risk approval are required. Tebex can refuse an application or product, retain a risk deposit and restrict high-risk or high-value items.
Questions to confirm

Which seller countries, buyer markets and product categories are eligible for this Merchant of Record service?

The complete seller-country, buyer-market and product-category coverage is not specified.

Which refund, chargeback, payment-provider and other costs can be deducted from the supplier balance?

Supplier-balance deductions for refunds and chargebacks are not specified.

Who maintains the supplier balance and sends seller payouts, and what schedule, currencies, methods and minimum apply?

Supplier-balance ownership or seller-payout terms are not fully specified.

Seller eligibility · Tebex Checkout Merchant of Record

Can this seller use the Merchant of Record product?

Tebex reviews the seller, its websites or apps, and each product before sales are enabled.

Seller eligibility

Seller-country eligibility for this Merchant of Record product is not specified

Seller availability depends on the supplier location, approved websites or apps, products and the Merchant of Record's approval.

Seller onboarding

Tebex reviews the seller, its websites or apps, and each product before sales are enabled

The Merchant of Record approves the seller, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Onboarding arrangement
Seller underwriting
Product
Tebex Checkout Merchant of Record
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Seller, product & country eligibility

Which sellers, products and countries are accepted?

Seller eligibility depends on the business model, products sold, customer countries and the terms agreed with the Merchant of Record.

Eligibility requirements

01

Seller and product approval

Every new project must pass Tebex review before it becomes visible or accepts live payments. Tebex can refuse or suspend an application, project, product or transaction and can request more information.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Prohibited

Illegal fraudulent or sanctions restricted activity, Intellectual property infringement, Misleading or incomplete products, Unapproved high risk or high value products, Products outside approved project type, and Payout to account not owned by creator

02Seller onboarding

What must be completed before sales can start?

Seller information, products, customer countries, tax treatment, refunds and seller payout terms.

Seller onboarding

Seller review → agree products and countries → begin sales through the Merchant of Record

Missing product, country or tax information can delay contract approval.

Seller-onboarding documents

Documents to prepare

  1. 01Government issued identity document
  2. 02Live selfie or identity check
  3. 03Proof of address when requested
  4. 04Business registration when applicable
  5. 05Project and digital goods information
  6. 06Proof of intellectual property rights when requested
  7. 07Payout account information
  8. 08Creator legal name address and identity
  9. 09Business information when applicable
  10. 10Approved video game project
  11. 11Original or authorized digital goods
  12. 12Accurate product description and price
  13. 13Working fulfilment and support process
  14. 14Registered payout method owned by creator

Seller onboarding & sales launch

  1. 01

    Create Tebex account and project

  2. 02

    Create and link Tebex wallet

  3. 03

    Complete identity verification

  4. 04

    Configure project store and digital goods

  5. 05

    Provide accurate product and intellectual property information

  6. 06

    Add payout method

  7. 07

    Submit project for review

  8. 08

    Resolve any project review findings

  9. 09

    Complete test purchases and delivery actions

  10. 10

    Activate approved live checkout

Seller checks

Seller-onboarding checks

Application and activation requirements.

Website requirements

  • Complete project and package information
  • Accurate digital goods description and pricing
  • Working fulfilment path
  • Creator support process
  • No test placeholder or infringing content

Seller-onboarding checks

  • Identity verification
  • Project type and content review
  • Intellectual property review
  • Package configuration and delivery review
  • Fraud risk and compliance review
  • Payment and payout readiness

Seller-onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Seller eligibility, accepted products and countries, tax responsibilities and payout terms are not fully specified.

Approval & restrictions

Who reviews the business and which products, jurisdictions or MCCs are excluded.

  1. 01

    Which seller countries qualify for this Merchant of Record service?

    Seller-country eligibility is not specified.

  2. 02

    Which seller payout schedule, currency, and minimum apply?

    The seller payout schedule, currency, and minimum are not specified.

Payment methods & countries · Tebex Checkout Merchant of Record

Where can customers pay, and which methods can the Merchant of Record accept?

Seller eligibility, buyer markets, payment methods and currencies are defined by the Merchant of Record agreement.

Selected product

Tebex Checkout Merchant of Record

Merchant of Record coverage

Selected product

Seller using Merchant of Record

Seller-country eligibility for this Merchant of Record product is not specified

Seller country, buyer market, Merchant of Record entity, payment methods and currencies are separate requirements.

Payment types

  • Cards
  • Bank transfer
  • Crypto
  • Local payment methods
  • Wallets

Alternative payment methods

≥120 payment methods

The alternative payment methods total can include several products; the number available with this product depends on the agreement.

Availability depends on

  • Player country
  • Checkout currency
  • Project and product approval
  • Payment method rules
  • Subscription support
  • Additional method approval where required

Tebex sells approved products to buyers as Merchant of Record. The agreement identifies Tebex Limited as the applicable entity. Seller countries, buyer markets, payment methods and currencies depend on the agreement and sale.

01Payment-method availability

Card acceptance, bank payment rails, and digital wallets

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

  • Visa
  • Mastercard

Bank payment rails

Bank methods

  • Bancontact
  • BLIK
  • iDEAL
  • Pay by Bank
  • PIX

Bank-transfer rails

  • SEPA bank transfer
  • Spei bank transfer

Digital wallets

Wallets

  • Alipay
  • PayPal
  • Razer gold wallet

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the seller be registered, where can sales be accepted, and where can customers pay?

Seller location, buyer market, Merchant of Record entity, payment methods and currencies can differ.

Country coverage

Seller, buyer and Merchant of Record coverage

  1. 01

    Seller location

    Where can the seller using the Merchant of Record be registered?

    Seller-country eligibility for this Merchant of Record product is not specified

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Seller eligibility
  2. 02

    Merchant of Record entity

    Which legal entity sells to the buyer?

    Tebex Limited

    This entity sells the approved product to the buyer and is responsible for the covered transaction as Merchant of Record.

    Show all 1 country
    • Tebex LimitedTebex Limited
    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    Customer countries are not specified

    Customer countries by payment method and currency are not specified for this product.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which seller countries, buyer countries, payment methods and checkout currencies are available for this Merchant of Record product?

    Complete seller-country, buyer-country, payment-method and currency availability is not specified.

Merchant of Record fees & seller payout · Tebex Checkout Merchant of Record

What does Tebex Checkout Merchant of Record cost, and when is the seller paid?

Merchant of Record fees and separately billed costs

Pricing

Public rates are available for all pricing plans

Rates can vary by payment method, seller location, buyer market, transaction currency and supplier agreement.

Pricing method

Public baseline plus negotiated terms

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Tebex Checkout creator pricing

  2. 02 · Pricing model

    • Percentage only
    • Custom

  3. 03 · Contract duration

    The Creator Agreement continues until terminated under its terms. Game-specific terms and optional Plus subscriptions can add separate pricing or plan conditions.

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Payment provider gateway fee
    • Processing cost assistance
    • Refund processing
    • Unprotected chargeback
    • Creator code
    • Wallet withdrawal
    • Currency conversion
    • Optional plus subscription

    The supplier agreement must state which refund, chargeback, currency-conversion, recovery and payout charges apply.

  2. 02
    Standard transaction fees
    • Published Tebex platform-fee range: standard to FiveM · Percentage · 5–15%

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve terms

Who holds the reserve, how much is withheld, and when is it released?

Reserve terms cover the holder, funding method, amount, hold period and release conditions.

Reserve terms

Reserve holder, amount and release terms

The holder, amount, hold period and release conditions form one reserve arrangement.

  1. 01

    Reserve type

    • Tebex creator risk-mitigation deposit: Transaction security deposit

    Retained from monies due to creator

  2. 02

    Hold & release

    • case by case release
  3. 03

    Amount

    Amount not specified

    A reserve may apply; its amount and cap are not specified.

03Seller payout

When are sellers paid, and how are customer payouts handled?

A seller payout sends sale proceeds to the seller. A customer or third-party payout is a separate payout service.

Sale proceeds and seller payout

Seller payout timing and balance deductions

A seller payout sends sale proceeds to the seller. A customer payout sends separate funds to a customer.

01 · Seller payout

Seller payout

When and how the Merchant of Record pays sale proceeds to the seller.

Payout schedule

  • Tebex Balance availability within 30 days of the recipient-created invoice: schedule not specified

Payout methods

  • Methods: Tebex balance credit

02 · Customer and seller payouts

Customer and seller payouts

Customer or seller disbursements, including the entity moving funds, delivery methods, timing and minimums.

Who moves funds for this product

  • Withdrawal from Tebex Balance through Hyperwallet: Hyperwallet or the applicable payout provider moves the funds; Tebex orchestrates the request

Payout products and delivery methods

  • Withdrawal from Tebex Balance through Hyperwallet: Creator requested withdrawal, Identity and payout method review, and PayPal bank and wire destinations · 3 payout methods

Fees, supplier balance & seller payout terms

Terms to confirm in the agreement

Price

  1. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  2. For Tebex Balance availability within 30 days of the recipient-created invoice, what is the contractual seller payout delay, cutoff timezone and treatment of weekends or holidays?

    The seller payout frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  3. Is there a minimum seller payout amount, carry-forward rule or fee below threshold for Tebex Balance availability within 30 days of the recipient-created invoice?

    A seller payout minimum or carry-forward rule is not specified.

  4. For Withdrawal from Tebex Balance through Hyperwallet, what are the cutoff, payout delay, minimum, failed-transfer fee and prefunding requirement?

    A payout schedule or minimum is not specified.

Reserve & held funds

  1. What percentage or fixed amount is withheld under Tebex creator risk-mitigation deposit, is there a cap, and which transaction volume is used?

    A reserve may apply; its amount and cap are not specified.

  2. For Tebex creator risk-mitigation deposit, when does the hold start, when is each tranche released, and what can extend the release?

    A hold period or release rule is not specified for at least one reserve policy.

Merchant of Record flow · Tebex Checkout Merchant of Record

How do checkout, buyer payments, refunds and seller payouts work?

Checkout, buyer payments, subscriptions, refunds, chargebacks, supplier balance and seller payouts.

Merchant of Record flow

Checkout → buyer payment → refund or adjustment → supplier balance → seller payout

The selected product determines the checkout, buyer-payment handling, refunds and chargebacks, supplier balance and seller payout.

Selected product

Tebex Checkout Merchant of Record

Checkout, buyer payments, subscriptions, refunds, chargebacks, supplier balance and seller payouts.

  1. Buyer checkout

    3 integration options

  2. Billing tools

    Gateway included

  3. Supplier balance

    Tebex receives the buyer payment as Merchant of Record

  4. Seller reporting

    Included with this product

01

Buyer checkout

Which checkout and invoicing options are available to buyers?

Hosted or embedded checkout, payment links, invoices and buyer payment methods.

Buyer checkout

  1. 01

    Tebex Webstore Builder

    Hosted webstore and checkout

    • Provider hosted webstore
    • Checkout
    • Package management
    • Hosted webstore
    • Automatic game delivery actions
  2. 02

    Tebex Headless API

    Headless commerce API

    • Creator website or application
    • Checkout
    • Package management
  3. 03

    Tebex Checkout API and Tebex.js

    Direct API and embedded checkout

    • Creator website or application
    • Embedded checkout
    • Checkout
    • Embedded payment flow
    • Merchant of record processing

Buyer checkout controls

  • Hosted webstore
  • Hosted checkout
  • Embedded checkout
  • Headless checkout
  • Checkout API
  • One time digital goods
  • Subscriptions
  • Regional pricing
  • Saved payment methods
  • Local payment methods
  • Transaction tax calculation
02

Billing & payment tools

Which billing, subscription and transaction tools are included?

Billing APIs, subscriptions, payment status, refunds, webhooks and account controls.

Selected setup

Billing entry point

How requests enter this product and which integration boundary applies.

Payment integration

Gateway included

The gateway integration model and product-specific features are not specified for Tebex Checkout Merchant of Record.

Billing & payment tools

Billing APIs, webhooks, subscription controls and payment operations

Billing

No additional billing & payment tools details are specified.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Subscription lifecycle
  • Subscription package configuration
  • Recurring player payments
  • Subscription payment method filtering
  • Automatic game delivery actions
  • Subscription status management
Billing types
  • One-time
  • Subscription
Subscription models
  • Fixed recurring
Recurring feature availability
  • Project and package approval
  • Payment method subscription support
  • Player country
  • Currency
  • Game or platform rules
03

Payment & payout responsibilities

Who receives the buyer payment, handles adjustments and pays the seller?

The parties receiving buyer payments, handling adjustments, recording the supplier balance and paying the seller.

Payment & payout responsibilities

  • Tebex receives the buyer payment as Merchant of Record

Available controls

Who onboards the seller, processes payments, handles refunds and tax, sends seller payouts and provides support.

  1. 01

    Billing & payment operations

    Which controls are available with this product?

    Billing & payment operations

    • Webstore and package management
    • Checkout API
    • Automatic delivery actions
    • Transaction and refund management
    • Creator wallet balance
    • Recipient created invoices
    • Payout method management
04

Seller reporting

Which transaction, adjustment, balance and payout records are available?

Transaction, adjustment, fee, balance and payout records used for reconciliation.

Seller reporting

Transaction → adjustment → supplier balance → seller payout reconciliation

Transactions, refunds, chargebacks, fees, supplier-balance adjustments and seller payouts.

  1. 01

    Seller reporting

    Transaction, adjustment, fee, balance and payout records used for reconciliation.

    Transaction & payout reporting

    Included with this product

Before integration

Integration details not specified

  1. 01

    Which Tebex Checkout Merchant of Record implementation details must be confirmed for tokenization, webhooks, 3-D Secure and go-live?

    The available checkout surfaces are listed, but some product-specific implementation details are not complete.

Seller account, supplier balance & support

Tebex Checkout: risk, licenses & support

Seller and product restrictions, buyer payments, refunds and chargebacks, supplier-balance deductions, seller payouts, Merchant of Record entity and support.

Tebex CheckoutService: Tebex Checkout Merchant of Record
01 / Sales restrictions, disputes & supplier balance

When can sales be restricted or money deducted from the supplier balance?

Seller and product restrictions, refunds, chargebacks, supplier-balance deductions, payout holds and post-termination obligations.

Buyer payments & seller payouts

Merchant of Record

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Merchant of Record · Digital product reseller · Payment processing · Sales tax calculation collection and remittance · First line order and payment support · Refunds and chargebacks
Buyer payments & seller payouts
Merchant of RecordWho bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Supplier balance & final payout

What happens to refunds, chargebacks, the supplier balance and pending payouts after suspension or termination?

The reseller agreement defines ongoing refunds and chargebacks, supplier-balance deductions, payout delays and release of any final seller payout.

  • What events allow Tebex to restrict the seller account or suspend sales of an approved product?

  • How does Tebex handle open refunds and chargebacks, the supplier balance and the final seller payout after termination?

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Fraud monitoringProject and product risk reviewPayment provider routingChargeback and dispute managementSeller protection for eligible transactionsHigh risk product restrictionsRisk deposit
Signals
Creator identity and projectProduct and fulfilment informationBuyer and transaction dataPayment method and regionRefund and dispute history
Case management
Yes

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Tebex receives disputes as seller of recordChargeback response and evidence managementCreator evidence requestsSeller protection for eligible transactionsCreator balance adjustment where agreement allowsPre dispute fraud refund
Chargeback reporting
Yes
Chargeback report filters
TransactionDispute statusDispute reasonSeller protection eligibilityCreator evidence requestCreator balance adjustment
Reporting · Analytics
Yes
Fee policy · Operational responsibility
Tebex is the disputed seller for covered player transactions and handles the dispute, while the creator may need to provide delivery, license or product-use evidence.
Fee policy · Seller protection boundary
Eligible transactions can be protected so the creator keeps the revenue even if Tebex loses the dispute. Protection is not universal and the Creator Agreement remains controlling.
Fee policy · Creator breach boundary
If Tebex attributes a dispute to the creator's breach, action or inaction, it can deduct the trade price and an administration fee of no more than USD 20, collect from a recorded method or offset future invoices.
Fee policy · Refund boundary
The creator recommends a buyer refund through the Creator Portal; Tebex decides and issues the refund as seller and can deduct the trade price and an administration fee of no more than USD 20 under the public agreement.
Before signingSeller restrictions, supplier-balance deductions, final payout and termination terms5 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Merchant of Record entity & reseller agreement

Merchant of Record. Tebex Checkout is a Merchant of Record service. The applicable selling entity varies by seller location, buyer market and agreement; the reseller agreement defines its tax, refund, chargeback, buyer-support and seller-payout responsibilities.

This is a reseller relationship. A conventional merchant account, MID or acquiring license is not issued to the supplier.

  1. 01 · Commercial model

    Merchant of Record

  2. 02 · Selling entity

    Varies by seller location, buyer market and agreement

  3. 03 · Agreement scope

    Tax, refunds, chargebacks & seller payouts

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

1 entity · license or registration not specified

Tebex Limited

United Kingdom · Registry 08129184 · Private limited company · Incorporated Jul 4, 2012

License or regulatory registration not specified
Before signingContracting entity, payment services license and legal terms2 items to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover Tebex Checkout Merchant of Record and buyer-payment failures, refunds, chargebacks, seller-account restrictions, supplier-balance adjustments or payout delays. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and buyer-payment failures, refunds, chargebacks, seller-account restrictions, supplier-balance adjustments or payout delays are not specified.

Merchant

Tebex creator support and documentation

Merchant support

tebex.io/contact

Developer support

Other company contacts

Support hours are not specified for these contacts.

Sales

tebex.io/contact

Consumer support

tebex.io/contact/checkout
Before signingSupport contacts, hours and response times3 items to confirmReview contract terms
Tebex Checkout Merchant of Record / Before signing

What should the Merchant of Record / reseller agreement include?

Confirm the Merchant of Record entity, seller and product approval, fees, taxes, refunds, chargebacks, supplier-balance deductions, seller payouts, support and termination.

Before signing

Tebex Checkout Merchant of Record: terms to confirm

Confirm which seller, websites or apps and products are approved, which Merchant of Record entity sells to the buyer, and how fees, taxes, refunds, chargebacks and seller payouts work.

Seller approval, fees & payout

Approved seller and products, transaction fees, supplier-balance deductions, payout schedule, currencies, methods and minimum

Tax, refunds & chargebacks

Merchant of Record entity, tax responsibilities, buyer refunds, chargeback handling, buyer support, suspension and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Refunds, chargebacks & deductionsWho handles buyer refunds and chargebacks, and which amounts may be deducted from the supplier balance.
  2. 02Merchant of Record entity & taxThe reseller or Merchant of Record entity and its tax, refund, chargeback and buyer-support responsibilities.
  3. 03Seller & buyer supportSeller support, first-line buyer payment support, response times and escalation.
Merchant of Record / reseller agreement

Seller, product and payout terms to confirm

Review seller and product approval, fees, taxes, refunds, chargebacks, supplier-balance deductions, seller payouts, support and termination.

Refunds, chargebacks & deductionsWho handles buyer refunds and chargebacks, and which amounts may be deducted from the supplier balance.

  1. What events allow Tebex to restrict the seller account or suspend sales of an approved product?

    The notice period, any right to cure a breach, and the events allowing immediate seller-account or product restrictions are not fully specified.

  2. How does Tebex handle open refunds and chargebacks, the supplier balance and the final seller payout after termination?

    Post-termination refund and chargeback handling, supplier-balance deductions and final-payout timing are not fully specified.

  3. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

Merchant of Record entity & taxThe reseller or Merchant of Record entity and its tax, refund, chargeback and buyer-support responsibilities.

  1. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  2. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

Seller & buyer supportSeller support, first-line buyer payment support, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which support hours and contact channels cover Tebex Checkout Merchant of Record, and where should a seller report buyer-payment failures, refunds or chargebacks, account restrictions, supplier-balance adjustments or payout delays?

    The support scope for Tebex Checkout Merchant of Record and the contacts for buyer-payment, seller-account, supplier-balance and seller-payout issues are not specified.

  3. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What the Merchant of Record service includes, which sellers and products are restricted, and which reseller terms remain open.

Included capabilities

Capabilities included with Tebex Checkout Merchant of Record.

  • Video-game commerce under a Merchant-of-Record resale model. Tebex provides hosted webstores, embedded checkout and API options, receives the player's payment as seller, calculates and remits applicable transaction tax, manages fraud, refunds and disputes, records creator deductions and makes the net trade price available through Tebex Balance.