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Shift4 UK acquiring

Company overview

About Shift4

What the company provides

  • Acquirer
  • Processor
  • Gateway
  • Merchant account provider
  • ISO / MSP

Merchant accounts, gateway access, transaction processing and funds handling depend on the selected product.

Shift4 combines online, in-person and hospitality payment technology with card processing, tokenization, reporting and currency-conversion products.

The documented U.S. merchant-processing route is a joint agreement with Citizens Bank, N.A.; Shift4 Limited provides regulated EEA acquiring and Shift4 Payments UK Limited provides regulated UK acquiring. Gateway availability and merchant reach must not be read as direct Shift4 acquiring in every country.

shift4.comUpdated Aug 15, 2026

Selected product

Shift4 UK acquiring

UK acquiring through Shift4 Payments UK Limited

Merchant account & underwriting

  1. Merchant account

    Included: Shift4 Payments UK Limited

  2. Merchant underwriter

    Shift4 reviews merchant applications

    Merchant underwriting is included with this product.

Primary legal entity

Shift4 Payments, LLC

Jurisdiction
United States
Company type
Delaware limited liability company

Legal entities by jurisdiction

3 legal entities across 3 jurisdictions

  • Malta1 entity
  • United Kingdom1 entity
  • United States1 entity

The legal entity supplying a product can differ by product and country.

Product portfolio

Shift4 products

Compare merchant acquiring and card processing and payment technology by account setup, approval, payment or data flow, and contract terms.

U.S. merchant processing with Citizens Bank sponsorship

Role in this product

  • Payment processor
  • Payment gateway

The published U.S.

Merchant Processing Agreement is entered into among Citizens Bank, N.A., Shift4 Payments, LLC and the merchant. Citizens is the member bank and Shift4 supplies processing, gateway and related merchant services. Approval and MID assignment occur under the joint agreement, so this is not presented as bank-independent direct acquiring by Shift4.

Related services
Chargeback managementDirect APIFraud preventionMerchant accountsMerchant settlementOmnichannel paymentsPayment vaultPoint of sale
Features
AcquiringMerchant accountGatewayCheckoutOmnichannelOnboardingUnderwritingPricingSettlementFraud and riskChargebacksPayment operationsReportingSupportCompliance

Shift4 UK acquiring

Role in this product

  • Acquirer
  • Payment gateway
  • Merchant account provider
  • Merchant settlement

Shift4 Payments UK Limited is the named FCA-regulated payment institution for the documented UK Acquiring Services Agreement.

It processes approved transactions, handles chargeback services and transfers net settlement funds under the agreed settlement schedule, fees and reserve controls.

Related services
Chargeback managementCurrency conversionDirect APIFraud preventionGlobal acquiringMerchant accountsMerchant settlementOmnichannel paymentsPayment linksPayment vaultPoint of sale
Features
AcquiringMerchant accountGatewayCheckoutOmnichannelCurrency managementOnboardingUnderwritingPricingSettlementFraud and riskChargebacksPayment operationsReportingSupportCompliance

Shift4 EEA acquiring

Role in this product

  • Acquirer
  • Payment gateway
  • Merchant account provider
  • Merchant settlement

Shift4 Limited is the Malta-regulated financial institution named for the documented EU and EEA acquiring route.

The legal territory does not prove that every product, industry, payment method or currency is operationally available in every EEA country; merchant approval and the agreement remain controlling.

Related services
Chargeback managementCurrency conversionDirect APIFraud preventionGlobal acquiringMerchant accountsMerchant settlementOmnichannel paymentsPayment linksPayment vaultPoint of sale
Features
AcquiringMerchant accountGatewayCheckoutOmnichannelCurrency managementOnboardingUnderwritingPricingSettlementFraud and riskChargebacksPayment operationsReportingSupportCompliance

Shift4 gateway and hospitality payment technology

Role in this product

  • Payment gateway

Shift4's Gateway, Universal Transaction Gateway, Commerce Engine, tokenization and hospitality integrations can form the technology layer around a PMS or POS.

Where the merchant contract names another acquirer or processor, that connected provider owns merchant underwriting, the merchant account or MID and settlement.

Related services
Currency conversionDirect APIOmnichannel paymentsPayment vaultPoint of sale
Features
GatewayCheckoutOmnichannelCurrency managementClient onboardingUnderwritingPricingFraud and riskPayment operationsReportingSupportCompliance

Selected product

Shift4 UK acquiring

Related services
11 capabilities
Features
16 capabilities

Merchant account, approval, processing & settlement

Who supplies the merchant account, approves the merchant, processes payments and settles funds.

01 · Role in this product
Acquirer · Payment gateway · Merchant account provider · Merchant settlement
02 · Merchant account
Included: Shift4 Payments UK Limited
03 · Merchant underwriting
Shift4 performs merchant underwriting
04 · Merchant settlement
Custom acquirer to merchant settlement

Selected product: Shift4 UK acquiring.

Payment processing

Shift4 UK acquiring: processing, approval & settlement

Review the payment services included with this product and which companies approve the account, process payments and send merchant settlement.

Selected product: UK acquiring through Shift4 Payments UK Limited

Included in Shift4 UK acquiring

Features included with this product.

Solutions
Chargeback managementCurrency conversionDirect APIFraud preventionGlobal acquiringMerchant accountsMerchant settlementOmnichannel paymentsPayment linksPayment vaultPoint of sale
Capabilities
AcquiringMerchant accountGatewayCheckoutPayment vaultOmnichannelCurrency managementOnboardingUnderwritingPricingSettlementFraud and riskChargebacksPayment operationsReportingSupportCompliance

Account approval, payment processing & settlement

Who approves the account, processes payments and sends merchant settlement for Shift4 UK acquiring; any separate merchant account or acquirer is shown only when identified.

Included

Merchant acquiring

Merchant account, card-network access, sponsor bank and acquirer.

Acquiring responsibilities

Who provides the merchant account, acquires transactions and settles merchant funds for this product.

Role in this product
Acquirer
API-oriented
Yes
Gateway included
Yes
Merchant funds
Handles merchant funds at one or more stages
Merchant funds
Yes
Transaction processing
Yes
Merchant settlement
Yes
Direct acquiring
Yes
Merchant account
Yes
Onboarding included
Yes
Merchant account model
Shift4 Payments UK Limited supplies the approved UK acquiring relationship. Settlement currency, frequency, deductions, reserves and account identifiers are set in the merchant agreement.
Availability
For approved UK merchants and only for the products, websites, locations, MCCs, transaction types and currencies accepted in the agreement.

Merchant account

Merchant account, acquiring and settlement

Capabilities
  • Card present acceptance
  • Card not present acceptance
  • Authorization capture and refunds
  • Merchant settlement
  • Chargeback handling
  • Hospitality payment processing
Merchant account
Yes

Sponsor bank & acquirer

US ISO sponsor banks
  • Citizens Bank, N.A.
Questions to confirm

What dedicated MID applies to UK acquiring through Shift4 Payments UK Limited?

Dedicated MID is not specified for UK acquiring through Shift4 Payments UK Limited.

What domestic or offshore MID applies to UK acquiring through Shift4 Payments UK Limited?

Domestic or offshore MID is not specified for UK acquiring through Shift4 Payments UK Limited.

Which legal entity is the acquirer or merchant-account provider in the signed agreement?

UK acquiring through Shift4 Payments UK Limited may be contracted through different regulated entities or sponsor banks.

Merchant eligibility · UK acquiring through Shift4 Payments UK Limited

Can my business apply, and who makes the underwriting decision?

Shift4 reviews merchant applications.

Merchant eligibility

1 country

UK acquiring through Shift4 Payments UK Limited is available to eligible businesses in these countries. Eligibility can differ by product and payment method.

Underwriting decision

Shift4 reviews merchant applications

Merchant underwriting is included with this product.

Underwriting type
Merchant underwriting
Product
UK acquiring through Shift4 Payments UK Limited
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required for regulated businesses

The accepted license, jurisdiction and operating entity are not specified.

01Merchant eligibility & restrictions

What are the eligibility requirements and restricted business types?

Underwriting requirements and restrictions determine whether the merchant can be accepted. Serving an industry does not mean every merchant in that industry will be approved.

Eligibility requirements

01

Business bank account

Required

02

Processing statements

Not specified

Confirm how many complete statement months are required

03

Eligibility information

Shift4's published European travel policy treats advance-delivery travel businesses as elevated risk and can require processing history, audited financial information, licenses, supplier agreements and security. The exact documentation and decision remain merchant- and contract-specific; no blanket approval is implied for the travel or hospitality tags.

04

Merchant application decision

Contracting entity, member bank where applicable, merchant country, industry and MCC, business licenses, processing history, advance-delivery exposure, fraud and chargeback risk, products, channels, currencies and contract dependent.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Europe travel sector review

Airlines and air carriers prohibited under published policy, Cruise lines prohibited under published policy, Travel agencies and tour operators restricted, Hotels motels and resorts restricted, and Timeshares prohibited

02Underwriting documents

What must be ready before underwriting starts?

The application, supporting documents and underwriting checks required before a merchant account can be opened.

Underwriting documents

Prepare documents → submit application → merchant underwriting

Missing documents or eligibility details can delay the underwriting decision.

Application documents

Documents to prepare

  1. 01Merchant application
  2. 02Company ownership and authorized representatives
  3. 03Merchant bank and settlement information
  4. 04Products services websites and locations
  5. 05Processing volume ticket and chargeback profile
  6. 06Regulated business license when applicable
  7. 07Travel industry questionnaire and fulfilment documents when applicable
  8. 08Business registration and contact information
  9. 09Owners and authorized representatives
  10. 10Merchant bank account
  11. 11Expected volumes average ticket and channels
  12. 12Processing history when requested
  13. 13Industry licenses and fulfilment documents when applicable

Merchant application & underwriting

  1. 01

    Submit merchant application

  2. 02

    Identify contracting route products and locations

  3. 03

    Provide business ownership and bank information

  4. 04

    Provide industry transaction volume and processing history

  5. 05

    Provide regulated business licenses when applicable

  6. 06

    Complete Shift4 and applicable bank risk review

  7. 07

    Agree fees settlement reserve and security terms

  8. 08

    Activate approved MIDs products and integrations

Application checks

Underwriting checks

Application and activation requirements.

Website requirements

  • Clear products services and pricing
  • Merchant contact and legal information
  • Delivery cancellation and refund policies

Merchant-underwriting checks

  • Business and beneficial owner verification
  • Industry and MCC review
  • Fraud chargeback and credit risk
  • Sanctions and AML screening
  • Member bank or regulated entity approval
  • Technical and PCI readiness

Merchant onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Business history, volume, account conditions, restrictions and review timing are not fully specified.

Business history & risk

Startup status, processing history, credit, MATCH and chargeback tolerance.

  1. 01

    Will you accept a startup with no operating history for this product?

    Startup eligibility is not specified.

  2. 02

    Will you consider a merchant listed in Mastercard MATCH for this product, and under what conditions?

    Eligibility for merchants listed in Mastercard MATCH is not specified.

  3. 03

    Will you consider adverse credit or a previous processor termination, and under what conditions?

    Eligibility after adverse credit or a previous processor termination is not specified.

  4. 04

    Is processing history required, and how many complete months of statements must I provide?

    Processing-history requirements and the minimum period are not specified.

  5. 05

    Will you consider prior high chargebacks, and what chargeback ratio is acceptable?

    Neither a complete high-chargeback policy nor an acceptable ratio is specified.

Volume & account conditions

Ticket limits, volume expectations, guarantees and bank-account rules.

  1. 06

    Is a personal guarantee required, and what business bank-account conditions must be met before activation?

    Personal-guarantee and business-bank-account requirements are not specified.

  2. 07

    What monthly-volume, average-ticket, maximum-ticket and high-volume review thresholds apply?

    Volume and ticket thresholds are not specified.

Underwriting process & approval time

Decision criteria, manual review, when review starts or pauses, and decision timing.

  1. 08

    How long do preliminary and final approval take after a complete application is submitted?

    Approval time is not specified for at least one stage.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies only to

UK acquiring through Shift4 Payments UK Limited, EEA acquiring through Shift4 Limited

Vertical acceptance for UK acquiring through Shift4 Payments UK Limited, EEA acquiring through Shift4 Limited
VerticalProvider’s position
HospitalityConditions applyIn the provider’s wordsHotels motels and resorts restricted
TravelConditions applyIn the provider’s wordsTravel agencies and tour operators restricted
Payment methods & countries · UK acquiring through Shift4 Payments UK Limited

Where can this merchant accept payments, and which methods are available?

Acquiring is included with this product; each payment method still depends on the merchant configuration.

Selected product

UK acquiring through Shift4 Payments UK Limited

Availability depends on the product and merchant

Selected product

Applying merchant

1 country

The business registration country, acquiring countries and customer countries are separate requirements.

Payment types

  • Cards
  • Local payment methods
  • Wallets

Availability depends on

  • Selected product
  • Contracting entity
  • Merchant country
  • Merchant industry and MCC
  • Member bank or acquirer
  • Payment channel
  • Payment method
  • Presentment and settlement currency
  • Terminal or pms POS integration
  • Underwriting and compliance approval

Acquiring is included with UK acquiring through Shift4 Payments UK Limited. Payment-method availability depends on the legal entity, country, currency, industry, MCC and transaction type in the merchant agreement.

01Payment-method availability

Card acceptance and digital wallets

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

Card brands included with this product are not specified

Bank payment rails

Bank methods

Bank methods by customer country are not specified

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

  • Alipay
  • PayPal
  • Wechat pay

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the merchant be registered, where is acquiring available, and where can customers pay?

Merchant location, acquiring countries, customer location and product availability can differ.

Country coverage

Merchant, acquiring, customer and product countries

  1. 01

    Business registration country

    Where must the business be registered to apply?

    1 country

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Show all 1 country
    • GBUnited Kingdom
    Merchant underwriting
  2. 02

    Acquiring countries

    Where is merchant acquiring available?

    United Kingdom

    Platform and user eligibility are assessed separately from acquiring-region availability.

    Show all 1 country
    • GBUnited Kingdom
    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    Customer countries are not specified

    Customer countries by payment method and currency are not specified for this product.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which payment methods are available for my legal entity, customer countries, currencies, industry, MCC and transaction types?

    The payment methods included for the selected product, legal entity and merchant configuration are not specified.

  2. Which customer countries are available for each payment method in the agreement?

    Customer countries are not specified for each payment method.

  3. Which country launches are planned, and on what timeline?

    Planned country launches and dates are not specified.

  4. Which alternative payment methods are available for this product?

    Alternative payment methods are not specified for this product.

  5. Which presentment and settlement currencies are available for this product?

    Presentment and settlement currencies are not specified for this product.

Pricing & funds · UK acquiring through Shift4 Payments UK Limited

What does this product cost, and when are funds settled?

Fees and reserves are governed by the merchant-account agreement

Pricing

Standard processing rate is not specified for this product

The processing rate is not specified.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • UK and EEA acquiring contract pricing

  2. 02 · Pricing model

    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Acquiring and processing
    • Interchange and card scheme
    • Refund and chargeback
    • Currency conversion
    • Reserve and risk controls
    • Gateway device or ancillary services

    Amounts and applicability vary by merchant agreement.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve holder

Which entity can establish or hold a reserve?

The reserve holder, amount and release conditions are not specified.

Reserve holder

The entity holding the reserve is not specified

Reserve holder

Reserve terms are not specified for this product

Reserve terms from another product or provider do not apply to this product.

03Merchant settlement

When are sale proceeds settled, and who sends them to the merchant?

Settlement makes processed sale proceeds available to the merchant.

Merchant settlement

Sale proceeds and settlement responsibility

Settlement schedule

  • Shift4 UK and EEA merchant settlement: Set in agreement

Settlement methods

  • Methods: Merchant nominated bank account

Pricing & settlement terms

Terms to confirm in the agreement

Price

  1. What is the effective processing price for UK acquiring through Shift4 Payments UK Limited, including the percentage rate, per-transaction fee, interchange and card-network fees, and currency-conversion markup?

    Standard processing rate is not specified for the selected product.

  2. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  3. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  4. For Shift4 UK and EEA merchant settlement, what is the contractual settlement delay, cutoff timezone and treatment of weekends or holidays?

    The settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  5. Is there a minimum settlement amount, carry-forward rule or fee below threshold for Shift4 UK and EEA merchant settlement?

    A settlement minimum or carry-forward rule is not specified.

Reserve & held funds

  1. Can UK acquiring through Shift4 Payments UK Limited require a rolling reserve, security deposit or post-termination hold, and what are the percentage, cap, duration and release trigger?

    The reserve percentage, cap, hold period or release terms are not fully specified for this product.

Payment lifecycle · UK acquiring through Shift4 Payments UK Limited

How do checkout, payment processing, settlement and reconciliation work?

Sales channels, gateway, virtual terminal, recurring billing and equipment

Payment lifecycle

Checkout → authorization → settlement → reconciliation

The selected product determines the integration, transaction controls, payment processing, merchant settlement and reporting.

Selected product

UK acquiring through Shift4 Payments UK Limited

Integration, processing, merchant settlement and reporting for this product.

  1. Sales channels

    Online · In-person

  2. Gateway & virtual terminal

    Shift4 APIs, Commerce Engine, Universal Transaction Gateway and certified PMS or POS integrations

  3. Account, processor & equipment responsibilities

    Acquirer · Shift4 · Gateway · Shift4

  4. Terminals & equipment

    EMV terminal · Contactless terminal

01

Sales channels

Choose the integration option and who controls the payment page

Where the approved merchant account can accept payments.

Available channels

  • Online
  • In-person
  • Mobile
  • MOTO
02

Gateway & virtual terminal

Gateway integration, security and transaction tools

The gateway and virtual-terminal options matched to the approved processor and account.

Selected setup

Gateway entry point

How requests enter this product and which integration boundary applies.

Integration model

Shift4 APIs, Commerce Engine, Universal Transaction Gateway and certified PMS or POS integrations

Gateway & virtual terminal

Tokenization, 3-D Secure, webhooks and transaction controls

Gateway
01

Gateway options

Not specified

Gateway and virtual-terminal options are not specified

Recurring, MOTO & ACH

From customer consent to scheduled payments and retries

Stored-credential consent, payment scheduling and retry rules apply to each recurring-payment setup.

Other recurring-payment terms

Additional payment functions
Not specified

Recurring, MOTO and ACH availability is not specified

03

Account, processor & equipment responsibilities

Who processes transactions, settles merchant funds and controls authorization and capture?

The selected gateway, processor, merchant account and terminal setup must be compatible.

Account, processor & equipment responsibilities

  • Acquirer · Shift4
  • Gateway · Shift4
  • Merchant account provider · Shift4
  • Merchant underwriting · Shift4
  • Merchant settlement · Shift4
  • Merchant bank · Connected provider

Available controls

The selected gateway, processor, merchant account and terminal setup must be compatible.

  1. 01

    How the setup is selected

    Which gateway, processor, merchant account and terminal setup work together?

    How the setup is selected

    Shift4 APIs, Commerce Engine, Universal Transaction Gateway and certified PMS or POS integrations

04

Terminals & equipment

Which terminals and equipment services are available?

Countertop, mobile and POS equipment available for this product.

Terminal & equipment details

Terminal models and equipment services for this product.

Terminal options

  • EMV terminal
  • Contactless terminal
  • Mobile payment device
  • Shift4-compatible payment device

Equipment services

  • Device connectivity
  • Terminal configuration

Before integration

Integration details not specified

  1. 01

    Which gateway, virtual terminal, terminal models and equipment services are included with this product?

    The included gateway and equipment package is not specified.

  2. 02

    What purchase, lease, shipping, replacement, reprogramming, gateway and virtual-terminal charges apply?

    The complete gateway and equipment fee schedule is not specified.

  3. 03

    Which party receives card data in each channel, and which PCI DSS validation applies to the approved setup?

    Channel-specific card-data handling and PCI DSS scope are not specified.

Merchant funds, risk & support

Shift4 UK acquiring: risk, licenses & support

Payment processing, merchant funds, reserves, chargebacks, contracting entity, regulated payment services and support.

Shift4 UK acquiringService: UK acquiring through Shift4 Payments UK Limited
01 / Processing, reserves & chargebacks

Who can suspend payment processing or hold merchant funds?

Payment processing, reserve or other holds on merchant funds, fraud controls and chargeback handling.

Payment processing & funds

Merchant acquiring

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Acquirer · Payment gateway · Merchant account provider · Merchant settlement
Who receives and settles funds
Custom acquirer to merchant settlement

Reserve or security deposit

Reserve amount and release terms are not specified

The reserve amount and release schedule are not specified for this product. A reserve may still be included in the final agreement.

Not specified

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Transaction risk controlsTokenization and encryptionPCI validated p 2 pe for supported devicesFraud and chargeback monitoringMerchant configured acceptance controls

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Chargeback notificationChargeback dispute handlingReporting statementsScheme fraud and chargeback monitoring
Chargeback reporting
Yes
Before signingReserve, chargeback, settlement hold and suspension terms5 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Contracting entity and authorization

Acquirer. For Shift4 UK acquiring, the contracting entity is Shift4 Payments UK Limited; its authorization or registration is Payment institution; and its permitted payment services are Payment services · Acquiring services.

  1. 01 · Contracting entity

    Shift4 Payments UK Limited

  2. 02 · Authorization or registration

    Payment institution

  3. 03 · Permitted payment services

    Payment services · Acquiring services

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

1 entity · 1 license or registration

Shift4 Payments UK Limited

United Kingdom · Registry 10694402 · Private limited company

Payment institution

Financial Conduct Authority · Firm Reference Number 778473 · 2 permitted payment services · Active · Entity: Shift4 Payments UK Limited

Security & regulatory information

These certifications, safeguarding arrangements and cross-border permissions apply to named company entities or to the company generally. Which ones apply to UK acquiring through Shift4 Payments UK Limited is not specified.

01

Security standards

Certifications and assessments

PCI DSS service-provider attestation

Entity: Shift4 Payments UK Limited

PCI DSS service-provider attestation applies to Shift4 Payments UK Limited.

02

Security controls

Privacy and security controls

Security controls
Payment tokenizationPCI validated point to point encryption for supported devicesSecure gatewayMerchant PCI responsibilities remain integration dependent
Security
https://www.shift4.com/security/
Before signingContracting entity, payment services license and legal terms1 item to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover UK acquiring through Shift4 Payments UK Limited and payment-processing or merchant-settlement issues. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and payment-processing or merchant-settlement issues are not specified.

Other company contacts

Support hours are not specified for these contacts.

Sales

shift4.com/contact-us

General

shift4.com/licenses

Security

shift4.com/security

Developer

docs.shift4.com
Before signingSupport contacts, hours and response times4 items to confirmReview contract terms
UK acquiring through Shift4 Payments UK Limited / Before signing

What should the merchant agreement include?

Confirm the contracting entity, approval conditions, processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Before signing

UK acquiring through Shift4 Payments UK Limited: terms to confirm

Confirm each material commercial, operating and legal term in the agreements that govern this product.

Commercial & funding terms

Processing fees, reserve or security deposit, merchant funding schedule and chargeback fees

Approval, liability & exit

Underwriting conditions, responsible entities, loss allocation, suspension, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  2. 02Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  3. 03SupportSupport contacts, hours, response times and escalation.
Merchant agreement

Contract terms to confirm

Review processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.

  1. Can a reserve or post-termination hold apply to this product, and how is it released?

    The entity that may establish and hold a reserve, the reserve amount and the release terms are not specified.

  2. What events allow UK acquiring through Shift4 Payments UK Limited to be suspended or terminated?

    The notice period, any right to cure a breach, and the events allowing immediate suspension are not specified.

  3. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

  4. Who handles open disputes, chargebacks and case submissions after termination?

    Ownership of open disputes, chargebacks and case submissions after termination is not specified.

  5. Who monitors card-network thresholds, and what happens before the merchant exceeds one?

    Card-network monitoring programs and escalation thresholds are not specified.

Legal entity & licenseContracting entity, license or registration, and regulated payment services.

  1. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

SupportSupport contacts, hours, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Who handles escalations for payment failures, integration incidents and account restrictions?

    No escalation contact or process is specified for these incidents.

  3. Which support hours and contact channels cover UK acquiring through Shift4 Payments UK Limited, and where should a merchant report payment-processing or merchant-settlement issues?

    The support scope for UK acquiring through Shift4 Payments UK Limited and the contacts for payment-processing or merchant-settlement issues are not specified.

  4. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What this product includes, which restrictions apply and which merchant-agreement terms are not specified.

Included capabilities

Capabilities included with UK acquiring through Shift4 Payments UK Limited.

  • Shift4 Payments UK Limited is the named FCA-regulated payment institution for the documented UK Acquiring Services Agreement. It processes approved transactions, handles chargeback services and transfers net settlement funds under the agreed settlement schedule, fees and reserve controls.