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Nuvei Acquiring

Company overview

About Nuvei

What the company provides

  • Acquirer
  • Processor
  • Gateway
  • Merchant account provider
  • Platform payments
  • Orchestrator
  • Merchant of Record
  • PayFac enabler

Merchant accounts, gateway access, transaction processing and funds handling depend on the selected product.

Nuvei provides acquiring, processing, gateway, orchestration, merchant accounts, payouts, platform payments, issuing, banking and crypto services.

Founded 2003Operating under the current brand since Oct 23, 2018nuvei.comUpdated Jul 19, 2026

Selected product

Nuvei Acquiring

Merchant account & underwriting

  1. Merchant account

    Included with this product

  2. Merchant underwriter

    Nuvei reviews merchant applications

    Merchant underwriting is included with this product.

Primary legal entity

Jurisdiction
Canada
Incorporated
Sep 1, 2017

Legal entities by jurisdiction

12 legal entities across 8 jurisdictions

  • United States3 entities
  • Lithuania2 entities
  • Netherlands2 entities
  • Canada1 entity
  • Cyprus1 entity
  • Japan1 entity
  • Singapore1 entity
  • United Kingdom1 entity

The legal entity supplying a product can differ by product and country.

Ownership

Going-private transaction

Private since Nov 15, 2024

Buyer
Neon Maple Purchaser Inc.
Former listings
NASDAQ · TSX

Ownership at closing

These percentages describe the ownership split at closing; current ownership percentages are not available.

100%
  • Advent International46%
  • Philip Fayer24%
  • Novacap18%
  • CDPQ12%

Acquisitions

Selected acquisitions

  1. 2019
    • SafeCharge
  2. 2021
    • Simplex
    • Paymentez
    • Mazooma
  3. 2023
    • Paya
  4. 2024
    • Till Payments
    • Payaut

Partner programs

ISO, ISV, and PayFac

Products and services available through each program differ.

  1. ISO

    Independent sales organization

  2. ISV

    Independent software vendor

  3. PayFac

    Payment facilitator

Product portfolio

Nuvei products

Compare merchant acquiring and card processing, Merchant of Record services, and platform payments by account setup, approval, payment or data flow, and contract terms.

Nuvei Acquiring

Role in this product

  • Acquirer

Nuvei Acquiring includes a merchant account, acquiring and payment processing.

The contracting legal entity and merchant settlement provider are not specified.

Related services
Global acquiringMerchant accounts
Features
AcquiringMerchant accountGatewayPayment operationsCheckoutRecurring billingReportingOnboardingOmnichannel

Nuvei payment gateway

Role in this product

  • Payment gateway

Nuvei supplies gateway technology.

A connected PSP or acquirer must provide the merchant account, process payments and send merchant settlement.

Features
GatewayPayment operationsCheckoutRecurring billingReporting

Merchant of Record

Role in this product

  • Merchant of Record

Nuvei's Merchant of Record product covers VAT, GST, sales tax and digital services tax.

The contracting Merchant of Record entity, the party that can issue refunds, the party responsible for chargebacks, fraud losses and negative balances, and the seller payout provider are not specified.

Related services
Merchant of Record
Features
CheckoutReporting

Nuvei for Platforms

Role in this product

  • Platform payments

Nuvei for Platforms supports seller onboarding, split funding, seller balances, reconciliation and seller payouts.

Related services
Platform paymentsMarketplace paymentsSeller onboardingSeller payouts

Payment facilitator services

Role in this product

  • Payment facilitator services

Payment facilitator services include a PayFac merchant account, submerchant onboarding and payment processing; the customer operates the PayFac program.

The contracting and merchant settlement entities are not specified.

Features
PayFac

Crypto payments

Role in this product

  • Not specified

Nuvei offers Pay With Crypto, fiat on-ramp and off-ramp, and stablecoin settlement.

The contracting entity and agreement terms are not specified for this product.

Related services
Crypto payments

Selected product

Nuvei Acquiring

Related services
Global acquiringMerchant accounts
Features
AcquiringMerchant accountGatewayPayment operationsCheckoutRecurring billingReportingOnboardingOmnichannel

Merchant account, approval, processing & settlement

Who supplies the merchant account, approves the merchant, processes payments and settles funds.

01 · Role in this product
Acquirer
02 · Merchant account
Included with this product
03 · Merchant underwriting
Nuvei performs merchant underwriting
04 · Merchant funds
Nuvei handles merchant funds at one or more stages

Selected product: Nuvei Acquiring.

Payment processing

Nuvei Acquiring: processing, approval & settlement

Review the payment services included with this product and which companies approve the account, process payments and send merchant settlement.

Selected product: Nuvei Acquiring

Included in Nuvei Acquiring

Features included with this product.

Solutions
Global acquiringMerchant accounts
Capabilities
AcquiringMerchant accountGatewayPayment operationsCheckoutRecurring billingReportingOnboardingOmnichannel

Account approval, payment processing & settlement

Who approves the account, processes payments and sends merchant settlement for Nuvei Acquiring; any separate merchant account or acquirer is shown only when identified.

Included

Checkout and integration options

Compare hosted checkout, embedded UI, Web SDK and REST API with country and currency coverage.

Choose a checkout integration

The integration option determines who controls the checkout UI and the implementation effort.

Products
  • Payment page
  • Simply Connect
  • Web SDK
  • REST API

Developer tools

SDKs, plugins and API integration

Mobile SDKs
  • Android (beta)
  • iOS (beta)
  • React Native (beta)
Commerce plugins
  • Adobe Commerce / Magento
  • WooCommerce
  • PrestaShop
  • OpenCart
  • Shopify
  • Mirakl
  • Salesforce
  • SAP
  • Wix
  • commercetools
  • Shopware
  • VTEX

Checkout controls

Features
  • Cards
  • Alternative payment methods
  • Hosted checkout
  • Embedded checkout
  • Merchant-controlled UI
  • Hosted fields
  • 3-D Secure
  • Customization
Questions to confirm

Which currencies are supported for Nuvei Acquiring?

Currencies are not specified for Nuvei Acquiring.

Which languages are supported for Nuvei Acquiring?

Languages are not specified for Nuvei Acquiring.

Which capabilities are available for REST API on Nuvei Acquiring?

Capabilities are not specified for REST API on Nuvei Acquiring.

Merchant eligibility · Nuvei Acquiring

Can my business apply, and who makes the underwriting decision?

Nuvei reviews merchant applications.

Merchant eligibility

United States and Canada

Businesses registered in these countries can apply for this product; approval is subject to underwriting. Eligibility elsewhere is not specified.

Underwriting decision

Nuvei reviews merchant applications

Merchant underwriting is included with this product.

Underwriting type
Merchant underwriting
Product
Nuvei Acquiring
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Merchant eligibility & restrictions

What are the eligibility requirements and restricted business types?

Underwriting requirements and restrictions determine whether the merchant can be accepted. Serving an industry does not mean every merchant in that industry will be approved.

Eligibility requirements

01

Eligibility information

Eligibility thresholds and approval timing are not specified.

02

From application to merchant-account approval

Automated underwriting · Merchant account created after approval

Application timing and underwriting criteria are not specified.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Product, MCC, sales-practice and jurisdiction restrictions are not specified for this product.

02Underwriting documents

What must be ready before underwriting starts?

The application, supporting documents and underwriting checks required before a merchant account can be opened.

Underwriting documents

Prepare documents → submit application → merchant underwriting

Missing documents or eligibility details can delay the underwriting decision.

Application documents

Documents to prepare

  1. 01Application and agreement
  2. 02Processing statements
  3. 03Proof of business
  4. 04Voided check
  5. 05Financial statements
  6. 06Equipment form
  7. 07Proof of nonprofit status
  8. 08Other underwriting documents

Merchant application & underwriting

  1. 01

    Application creation

  2. 02

    Document upload

  3. 03

    Validation

  4. 04

    Submission

  5. 05

    Underwriting decision

  6. 06

    Merchant account creation

Application checks

Underwriting checks

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Merchant-underwriting checks

Identity, ownership, sanctions and business checks are not specified

Merchant onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Business history, volume, account conditions, restrictions and review timing are not fully specified.

Business history & risk

Startup status, processing history, credit, MATCH and chargeback tolerance.

  1. 01

    Will you accept a startup with no operating history for this product?

    Startup eligibility is not specified.

  2. 02

    Will you consider a merchant listed in Mastercard MATCH for this product, and under what conditions?

    Eligibility for merchants listed in Mastercard MATCH is not specified.

  3. 03

    Will you consider adverse credit or a previous processor termination, and under what conditions?

    Eligibility after adverse credit or a previous processor termination is not specified.

  4. 04

    Is processing history required, and how many complete months of statements must I provide?

    Processing-history requirements and the minimum period are not specified.

  5. 05

    Will you consider prior high chargebacks, and what chargeback ratio is acceptable?

    Neither a complete high-chargeback policy nor an acceptable ratio is specified.

Volume & account conditions

Ticket limits, volume expectations, guarantees and bank-account rules.

  1. 06

    Is a personal guarantee required, and what business bank-account conditions must be met before activation?

    Personal-guarantee and business-bank-account requirements are not specified.

  2. 07

    What monthly-volume, average-ticket, maximum-ticket and high-volume review thresholds apply?

    Volume and ticket thresholds are not specified.

Approval & restrictions

Who reviews the business and which products, jurisdictions or MCCs are excluded.

  1. 08

    Which products, MCCs, sales practices and jurisdictions are prohibited for this product?

    Product-specific restrictions on products, MCCs, sales practices and jurisdictions are not specified.

Underwriting process & approval time

Decision criteria, manual review, when review starts or pauses, and decision timing.

  1. 09

    How long do preliminary and final approval take after a complete application is submitted?

    Approval time is not specified for at least one stage.

  2. 10

    When does application review begin, and what happens when documents need correction?

    The application review timing is not specified.

  3. 11

    Which automated checks can approve, refer or decline the application, and when is manual review required?

    Automated underwriting is available, but its decision criteria are not specified.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies to

Everything this company was reviewed for

Vertical acceptance for Everything this company was reviewed for
VerticalProvider’s position
Financial servicesAccepted
iGamingAccepted
Online tradingAccepted
TravelAccepted
Payment methods & countries · Nuvei Acquiring

Where can this merchant accept payments, and which methods are available?

Acquiring is included with this product; each payment method still depends on the merchant configuration.

Selected product

Nuvei Acquiring

Availability depends on the product and merchant

Selected product

Applying merchant

United States and Canada

The business registration country, acquiring countries and customer countries are separate requirements.

Payment types

  • Cards
  • Bank transfer
  • Bank debit
  • Open banking
  • Real-time bank payments
  • Wallets
  • Crypto
  • Local payment methods
  • Card payouts

Alternative payment methods

≥720 payment methods

The alternative payment methods total can include several products; the number available with this product depends on the agreement.

Currencies

≥150 currencies

The currencies total can include several products; the number available with this product depends on the agreement.

Availability depends on

  • Legal entity
  • Payer country
  • Currency
  • Industry
  • Product configuration
  • Underwriting

Acquiring is included with Nuvei Acquiring. Payment-method availability depends on the legal entity, country, currency, industry, MCC and transaction type in the merchant agreement.

01Payment-method availability

Card acceptance, bank payment rails, digital wallets, and card payouts

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card
  • Prepaid card

Card brands

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Discover
  • Diners Club

Bank payment rails

Bank methods

  • Amex Pay with Bank Transfer
  • Interac Instant

Bank-transfer rails

  • ACH
  • RTP
  • FedNow
  • SEPA
  • SEPA Instant
  • Faster Payments

Digital wallets

Wallets

  • Apple Pay
  • Google Pay
  • PayPal
  • Neteller
  • Skrill
  • Pay4Fun
  • ecoPayz
  • MuchBetter

Card payouts

Card payout rails

  • Visa Direct
  • Mastercard Send
02Countries & availability

Where can the merchant be registered, where is acquiring available, and where can customers pay?

Merchant location, acquiring countries, customer location and product availability can differ.

Country coverage

Merchant, acquiring, customer and product countries

  1. 01

    Business registration country

    Where must the business be registered to apply?

    United States and Canada

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Show all 2 countries
    • USUnited States
    • CACanada
    Merchant underwriting
  2. 02

    Acquiring countries

    Where is merchant acquiring available?

    53 markets local acquiring · 52 countries

    Additional acquiring countries may be available; the legal entity providing acquiring in each country is not specified.

    Show all 52 countries
    • ARArgentina
    • AUAustralia
    • ATAustria
    • BEBelgium
    • BRBrazil
    • BGBulgaria
    • CACanada
    • CLChile
    • COColombia
    • HRCroatia
    • CYCyprus
    • CZCzechia
    • DKDenmark
    • ECEcuador
    • EEEstonia
    • FIFinland
    • FRFrance
    • DEGermany
    • GIGibraltar
    • GRGreece
    • HKHong Kong
    • HUHungary
    • ISIceland
    • IEIreland
    • ITItaly
    • LVLatvia
    • LILiechtenstein
    • LTLithuania
    • LULuxembourg
    • MTMalta
    • MXMexico
    • NLNetherlands
    • NZNew Zealand
    • NONorway
    • PAPanama
    • PEPeru
    • PLPoland
    • PTPortugal
    • RORomania
    • SGSingapore
    • SKSlovakia
    • SISlovenia
    • ZASouth Africa
    • KRSouth Korea
    • ESSpain
    • SESweden
    • CHSwitzerland
    • TRTürkiye
    • AEUnited Arab Emirates
    • GBUnited Kingdom
    • USUnited States
    • UYUruguay
    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    >200 markets

    A market total is available, but individual customer countries are not specified.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which payment methods are available for my legal entity, customer countries, currencies, industry, MCC and transaction types?

    The payment methods included for the selected product, legal entity and merchant configuration are not specified.

  2. Which customer countries are available for each payment method in the agreement?

    Customer countries are not specified for each payment method.

  3. Which countries are available for each product and payment method?

    Country availability by product and payment method is not specified.

  4. Which country launches are planned, and on what timeline?

    Planned country launches and dates are not specified.

  5. Which legal entity provides acquiring, and which entity settles funds in each target market?

    Additional acquiring countries and the acquiring entity for each market are not specified.

Pricing & funds · Nuvei Acquiring

What does this product cost, and when are funds settled?

Fees and reserves are governed by the merchant-account agreement

Pricing

Standard processing rate is not specified for this product

The processing rate is not specified.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Tiered custom quote
    • Flat-rate custom quote
    • Cost-plus custom quote
  2. 02 · Pricing model

    • Tiered
    • Flat rate
    • Cost plus
  3. 03 · Contract duration

    Varies by agreement; public US forms include month-to-month and three-year initial terms

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Application
    • Anniversary
    • Authorization
    • Batch
    • Chargeback
    • Gateway
    • Monthly
    • Statement
    • Monthly minimum

    Amounts and applicability vary by merchant agreement.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve terms

Who holds the reserve, how much is withheld, and when is it released?

Reserve terms cover the holder, funding method, amount, hold period and release conditions.

Reserve terms

Reserve holder, amount and release terms

The holder, amount, hold period and release conditions form one reserve arrangement.

  1. 01

    Reserve type

    • Rolling reserve

    Transaction percentage withheld

  2. 02

    Hold & release

    • 6-month hold · rolling release
  3. 03

    Amount

    Amount not specified

    A reserve may apply; its amount and cap are not specified.

03Merchant settlement

When are sale proceeds settled, and who sends them to the merchant?

Settlement makes processed sale proceeds available to the merchant.

Merchant settlement

Sale proceeds and settlement responsibility

Settlement terms

Settlement terms are not specified for Nuvei Acquiring

Settlement frequency, delay, currencies and the legal entity that settles the funds are not specified for this product.

Pricing & settlement terms

Terms to confirm in the agreement

Price

  1. What is the effective processing price for Nuvei Acquiring, including the percentage rate, per-transaction fee, interchange and card-network fees, and currency-conversion markup?

    Standard processing rate is not specified for the selected product.

  2. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

Reserve & held funds

  1. What percentage or fixed amount is withheld under the rolling reserve, is there a cap, and which transaction volume is used?

    A reserve may apply; its amount and cap are not specified.

Merchant settlement

  1. For Nuvei Acquiring, who settles merchant funds and what are the frequency, delay, cutoff, methods, currencies and minimum settlement amount?

    Merchant settlement terms are incomplete for this product.

Payment lifecycle · Nuvei Acquiring

How do checkout, payment processing, settlement and reconciliation work?

Sales channels, gateway, virtual terminal, recurring billing and equipment

Payment lifecycle

Checkout → authorization → settlement → reconciliation

The selected product determines the integration, transaction controls, payment processing, merchant settlement and reporting.

Selected product

Nuvei Acquiring

Integration, processing, merchant settlement and reporting for this product.

  1. Sales channels

    Card-present · Card-not-present

  2. Gateway & virtual terminal

    Common API

  3. Account, processor & equipment responsibilities

    Acquirer · Nuvei

  4. Terminals & equipment

    Integrated · Standalone

01

Sales channels

Choose the integration option and who controls the payment page

Where the approved merchant account can accept payments.

Available channels

  • Card-present
  • Card-not-present
02

Gateway & virtual terminal

Gateway integration, security and transaction tools

The gateway and virtual-terminal options matched to the approved processor and account.

Selected setup

Gateway entry point

How requests enter this product and which integration boundary applies.

Integration model

Common API

Gateway & virtual terminal

Tokenization, 3-D Secure, webhooks and transaction controls

Gateway
01

Gateway options

Not specified

Gateway and virtual-terminal options are not specified

Recurring, MOTO & ACH

From customer consent to scheduled payments and retries

Stored-credential consent, payment scheduling and retry rules apply to each recurring-payment setup.

Other recurring-payment terms

Additional payment functions
Not specified

Recurring, MOTO and ACH availability is not specified

03

Account, processor & equipment responsibilities

Who processes transactions, settles merchant funds and controls authorization and capture?

The selected gateway, processor, merchant account and terminal setup must be compatible.

Account, processor & equipment responsibilities

  • Acquirer · Nuvei

Available controls

The selected gateway, processor, merchant account and terminal setup must be compatible.

  1. 01

    How the setup is selected

    Which gateway, processor, merchant account and terminal setup work together?

    How the setup is selected

    Common API

04

Terminals & equipment

Which terminals and equipment services are available?

Countertop, mobile and POS equipment available for this product.

Terminal & equipment details

Terminal models and equipment services for this product.

Terminal options

  • Integrated
  • Standalone
  • Nuvei semi-integrated cloud solution
  • Verifone Android terminals
  • Bring your own device

Equipment services

  • View terminals by location
  • Link terminals to registers
  • Request terminals
  • Request locations
  • Request registers
  • Request accessories
  • Track request status

Before integration

Integration details not specified

  1. 01

    Which gateway, virtual terminal, terminal models and equipment services are included with this product?

    The included gateway and equipment package is not specified.

  2. 02

    What purchase, lease, shipping, replacement, reprogramming, gateway and virtual-terminal charges apply?

    The complete gateway and equipment fee schedule is not specified.

  3. 03

    Which party receives card data in each channel, and which PCI DSS validation applies to the approved setup?

    Channel-specific card-data handling and PCI DSS scope are not specified.

Merchant funds, risk & support

Nuvei Acquiring: risk, licenses & support

Payment processing, merchant funds, reserves, chargebacks, contracting entity, regulated payment services and support.

01 / Processing, reserves & chargebacks

Who can suspend payment processing or hold merchant funds?

Payment processing, reserve or other holds on merchant funds, fraud controls and chargeback handling.

Payment processing & funds

Merchant acquiring

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Acquirer
Who receives and settles funds
Nuvei handles merchant funds at one or more stages

Reserve or security deposit

Reserve funding and release

Rolling reserve

Reserve may apply
  1. 01

    Funding method

    Transaction percentage withheld

  2. 02

    Reserve type

    Rolling reserve

  3. 03

    Reserve amount

    Not specified

  4. 04

    Release

    6 months · Rolling release

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

3-D Secure is available. The company offers fraud screening and dispute handling; availability with this product is not specified. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    At checkout

    3-D Secure authentication

  3. 03

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Availability for this product
Not specified for this product

The company offers these capabilities, but their inclusion in Nuvei Acquiring is not specified.

Fraud rules
≥200 rules
Signals
AI risk scoringIPGeolocationAVSCVV3-D SecureVelocityTransaction limitsMerchant listsIndustry listsGlobal lists
Case management
Yes
Screening profiles
Yes
Personal risk account manager
Yes
Personal risk account manager · Availability
Eligible merchants

AT CHECKOUT

3-D Secure authentication

Which 3-D Secure and verification methods are included?

3-D Secure
Yes

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Availability for this product
Not specified for this product

The company offers these capabilities, but their inclusion in Nuvei Acquiring is not specified.

Chargeback tools
RepresentmentPre-chargeback notificationsVerifi RDREthoca
Chargeback reporting
Yes
Reporting · Analytics
Yes
Card-network monitoring programs
VisaMastercardAmerican Express
Before signingReserve, chargeback, settlement hold and suspension terms4 items to confirmReview contract terms
03 / Regulatory actions

Which company entities have faced regulatory action?

Regulatory actions against named legal entities, with the regulator, date, enforcement measure, topics and any financial penalty.

Regulatory actions

2 regulatory actions

Legal entity · regulator · date · enforcement measure

  1. ACTION 01

    Bank of Lithuania

    UAB Nuvei

    WarningFinePublic disclosure of the violation

    Financial penalty · EUR 90,000

    Conflicts of interest · Enhanced customer due diligence · Relationship monitoring · Transaction monitoring · Customer funds safeguarding controls

  2. ACTION 02

    Bank of Lithuania

    UAB Nuvei

    Warning

    Sanctions controls

04 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover Nuvei Acquiring and payment-processing or merchant-settlement issues. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and payment-processing or merchant-settlement issues are not specified.

Merchant technical support

24/7

Dedicated after-hours contact not specified

Other company contacts

Support hours are not specified for these contacts.

Before signingSupport contacts, hours and response times4 items to confirmReview contract terms
Nuvei Acquiring / Before signing

What should the merchant agreement include?

Confirm the contracting entity, approval conditions, processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Before signing

Nuvei Acquiring: terms to confirm

Confirm each material commercial, operating and legal term in the agreements that govern this product.

Commercial & funding terms

Processing fees, reserve or security deposit, merchant funding schedule and chargeback fees

Approval, liability & exit

Underwriting conditions, responsible entities, loss allocation, suspension, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  2. 02Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  3. 03SupportSupport contacts, hours, response times and escalation.
Merchant agreement

Contract terms to confirm

Review processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  1. What events allow Nuvei Acquiring to be suspended or terminated?

    The notice period, any right to cure a breach, and the events allowing immediate suspension are not specified.

  2. What reserve percentage and cap apply, and which obligations continue after termination?

    Reserve percentage and reserve cap are not specified. Hold period: 6 months · Release method: Rolling.

  3. Which contracted provider handles chargeback alerts, representment and card-network monitoring?

    The provider responsible for chargeback alerts, representment and card-network monitoring is not specified.

  4. Who handles open disputes, chargebacks and case submissions after termination?

    Ownership of open disputes, chargebacks and case submissions after termination is not specified.

Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  1. Which legal entity will sign the agreement for this product, and which license or registration applies?

    The contracting legal entity is not specified for this product.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

SupportSupport contacts, hours, response times and escalation.
  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Who handles escalations for payment failures, integration incidents and account restrictions?

    No escalation contact or process is specified for these incidents.

  3. Which phone number, email address or support form should the merchant use during merchant technical hours?

    Phone number, email address or support form is not specified for these hours.

  4. Which support hours and contact channels cover Nuvei Acquiring, and where should a merchant report payment-processing or merchant-settlement issues?

    The support scope for Nuvei Acquiring and the contacts for payment-processing or merchant-settlement issues are not specified.

Product summary

What this product already includes

What this product includes, which restrictions apply and which merchant-agreement terms are not specified.

Included capabilities

Capabilities included with Nuvei Acquiring.

  • Nuvei Acquiring includes a merchant account, acquiring and payment processing. The contracting legal entity and merchant settlement provider are not specified.