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Direct Debit

Company overview

About GoCardless

What the company provides

  • Pay by Bank
  • Open Banking
  • Payment method
  • Payouts
  • ACH processor

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

GoCardless collects one-off and recurring Direct Debit payments, provides Pay by Bank through open-banking payment initiation, and offers UK Outbound Payments from a funded payment account.

Direct Debit requires a payer mandate. Pay by Bank requires the payer to authorize the payment through their bank and is available with either GoCardless settlement or, where supported, Direct Settlement to the merchant's bank. GoCardless does not provide card acquiring, a card MID or a card merchant account.

Founded 2011gocardless.comUpdated Jul 31, 2026

Selected product

Direct Debit

Bank Debit

Direct Debit account & business activation

  1. Pay by Bank account

    Business activation required

  2. Business activation

    GoCardless reviews the business before enabling Direct Debit mandates and recurring collections

    This review covers the business, Direct Debit mandate setup, collection use case and integration.

Primary legal entity

GoCardless Ltd

Jurisdiction
United Kingdom
Registration number
07495895
Company type
Private limited company

Legal entities by jurisdiction

3 legal entities across 3 jurisdictions

  • France1 entity
  • United Kingdom1 entity
  • United States1 entity

Operating scale

Businesses served
≥85,000 businesses
Annual payment volume USD
>35,000,000,000 USD

The legal entity supplying a product can differ by product and country.

Product portfolio

GoCardless products

Compare Direct Debit, Pay by Bank, and payouts by account setup, approval, payment or data flow, and contract terms.

Direct Debit

Role in this product

  • Direct Debit provider
  • Business onboarding
  • Mandate administration
  • Direct Debit submission
  • Merchant payouts

One-off and recurring collections through Bacs, SEPA Core, ACH, Faster ACH, Autogiro, Betalingsservice, BECS, BECS NZ and PAD.

The payer authorizes a scheme mandate before GoCardless submits collections. GoCardless receives the collected funds and pays them to the merchant's verified nominated bank account on the applicable scheme timetable.

Related services
Alternative payment methodsDirect APIHosted checkoutPayment linksRecurring billing
Features
Payment operationsCheckoutSettlementOnboardingFraud and riskChargebacksReconciliationReportingSupportCompliance

Pay by Bank · GoCardless settlement

Role in this product

  • Pay by Bank
  • Payment initiation service provider (PISP)
  • Merchant onboarding
  • Merchant settlement

Pay by Bank, also called Instant Bank Pay in GoCardless agreements and APIs, lets the payer authorize each payment through their bank.

On this route GoCardless receives the funds into its safeguarding account, allocates them to the merchant's GoCardless account and pays them to the nominated bank account. A reusable Direct Debit mandate is not required for a one-off payment.

Related services
Alternative payment methodsDirect APIHosted checkoutPayment linksRecurring billing
Features
Payment operationsCheckoutSettlementOnboardingReconciliationReportingSupportCompliance

Pay by Bank · Direct Settlement

Role in this product

  • Pay by Bank
  • Payment initiation service provider (PISP)
  • Merchant onboarding

A UK Pay by Bank route in which GoCardless provides payment initiation but the payer's bank sends funds directly to the merchant's nominated bank account.

GoCardless does not receive or hold the payment. The merchant reconciles the bank credit and handles refunds outside the GoCardless account.

Related services
Alternative payment methodsDirect APIHosted checkoutPayment links
Features
Payment operationsCheckoutOnboardingReconciliationReportingSupportCompliance

Outbound Payments

Role in this product

  • Payouts
  • Payment account provider
  • Outbound payment processing

A separate UK payout product for Custom-package merchants.

The merchant funds a GoCardless Payment Account from collections or a verified external bank account, then sends GBP to customers, suppliers or other beneficiaries through Faster Payments. New beneficiary details are checked with Confirmation of Payee.

Related services
Customer payoutsDirect API
Features
PayoutsOnboardingReconciliationReportingSupportCompliance

Selected product

Direct Debit

Related services
5 capabilities
Features
10 capabilities

Business activation, customer mandate, collection & settlement

Who activates the business, records the customer's mandate, initiates recurring collections and settles the proceeds.

01 · Role in this product
Direct Debit provider · Business onboarding · Mandate administration · Direct Debit submission · Merchant payouts
02 · Recurring-payment account
Business activation required
03 · Business activation
Applicable GoCardless contracting entity reviews business eligibility for this recurring bank payment product
04 · Collections & settlement
Settlement schedule not specified

Selected product: Direct Debit.

Recurring Direct Debit

Direct Debit: mandates, collections, returns & settlement

Review how the Direct Debit mandate is created, how recurring collections are submitted, how failed or returned collections are handled and which company settles the funds.

Selected product: Bank Debit

Included in Direct Debit

Features included with this product.

Solutions
Alternative payment methodsDirect APIHosted checkoutPayment linksRecurring billing
Capabilities
Payment operationsCheckoutRecurring billingSettlementOnboardingFraud and riskChargebacksReconciliationReportingSupportCompliance

Direct Debit mandate & collection flow

How customers authorize Direct Debit, how the merchant submits recurring collections and which company handles returns and settlement.

Included

Recurring Direct Debit flow

Direct Debit mandate setup, recurring collection submission, status updates, failed or returned payments and settlement responsibilities.

Recurring bank payments

From customer mandate to scheduled bank collection

Set up the mandate

Product role, availability and business onboarding

Role in this product
Direct Debit provider
Business onboarding
Yes
Availability
Merchant verification, contract, payer country, Direct Debit scheme, payer authorization and bank-account eligibility apply.

Authorize future collections

API, customer mandate and bank authorization

API available
Yes

Collect & report

Scheduled collection, funds handling and status

Moves collection funds
Yes
Handles collection funds
Yes
Processes recurring collections
Yes
Settles collected funds
Yes
Merchant support included
Yes
Pay by Bank account · Bank Debit

What is required to activate Pay by Bank?

GoCardless reviews the business before enabling Direct Debit mandates and recurring collections.

Business eligibility

Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Ireland, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, and United States included · Criterion: legal entity registration · Location means legal entity registration

Applicant-location rules are separate from the country in which customers pay.

Pay by Bank activation

GoCardless reviews the business before enabling Direct Debit mandates and recurring collections

This review covers the business, Direct Debit mandate setup, collection use case and integration.

Product account
Pay by Bank activation
Product
Bank Debit
Regulated-business license
Required for regulated businesses

The accepted license, jurisdiction and license holder are not specified.

01Business eligibility & permitted payments

Which businesses and bank-payment use cases are accepted?

Eligibility depends on the business, payment flow, customer countries, supported banks and agreement.

Eligibility requirements

01

Recurring payment account decision

GoCardless decides whether to open or enable the account and products after business, identity, bank-account, risk and regulatory checks.

02

Business review to Direct Debit activation

Manual business review

Business-review and Direct Debit activation timing are not specified.

Restricted activity

Business restrictions

Business activity · payment use · bank · country

Prior contract required

Adult entertainment and escort services, Alcohol, Certain financial services, Cryptocurrency activities, Gambling betting prize draws and lotteries, Prescription medication and medical services, Tobacco, and Travel industry

Prohibited

Illegal or fraudulent activity, Counterfeit goods, Shell or front companies, Pyramid or ponzi schemes, Unlicensed regulated activity, and Mandates completed on behalf of payers

02Pay by Bank account setup

What is needed before bank payments can start?

Company, ownership, payment-flow, bank-account and integration information required before activation.

Pay by Bank account setup

Open account → review payment flow → integrate → test bank payments → activate

Bank payments begin after business review, account configuration and testing.

Recurring payment account documents

Documents to prepare

  1. 01Government issued photo identification
  2. 02Proof of residential address
  3. 03Business registration or tax document
  4. 04Bank statement or online banking screenshot
  5. 05Business description and payment use case

Direct Debit account setup

  1. 01

    Create a GoCardless account

  2. 02

    Provide the legal business name, entity type, registered address and payment use case

  3. 03

    Provide director or responsible individual details

  4. 04

    Complete identity, business and anti-money-laundering checks

  5. 05

    Verify the nominated bank account used for merchant payouts

  6. 06

    Enable the required Bank Debit or Pay by Bank product

  7. 07

    Collect the payer's mandate or per payment bank authorization

Pay by Bank account requirements

Business, payment-flow and bank-account checks

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Recurring payment account requirements

Business, ownership, sanctions, mandate, collection-use and bank-account requirements are not specified

Recurring payment setup tasks

The onboarding tasks performed by the provider are not specified

Before applying

Pay by Bank account requirements to confirm

Contracting entity, permitted payment flows, account requirements and activation timing are not fully specified.

Pay by Bank account & permitted payments

Business, payment use, customer banks, countries and account terms.

  1. 01

    Which GoCardless legal entity provides the recurring payment account, and what company, Direct Debit mandate, collection-use and integration information is required before activation?

    The contracting entity, complete activation requirements and review timing are not specified.

Business review & Pay by Bank activation

Business review, bank-payment setup, integration checks and activation timing.

  1. 02

    When does application review begin, and what happens when documents need correction?

    The application review timing is not specified.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies only to

Bank Debit, Pay by Bank · GoCardless settlement, Pay by Bank · Direct Settlement, Outbound Payments

Vertical acceptance for Bank Debit, Pay by Bank · GoCardless settlement, Pay by Bank · Direct Settlement, Outbound Payments
VerticalProvider’s position
AdultConditions applyIn the provider’s wordsAdult entertainment and escort services
AlcoholConditions apply
CryptoConditions applyIn the provider’s wordsCryptocurrency activities
Financial servicesConditions applyIn the provider’s wordsCertain financial services
iGamingConditions applyIn the provider’s wordsGambling betting prize draws and lotteries
Online pharmacyConditions applyIn the provider’s wordsPrescription medication and medical services
Tobacco and vapeConditions applyIn the provider’s wordsTobacco
TravelConditions applyIn the provider’s wordsTravel industry
Banks, currencies & countries · Bank Debit

Where can the business accept bank payments, and which banks and currencies are supported?

Business country, customer banks and accounts, mandate types, currencies and collection rules are defined by the recurring bank payment configuration.

Selected product

Bank Debit

Recurring bank payment coverage

Selected product

Business accepting bank payments

Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Ireland, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, and United States explicitly included

Business location, customer country, bank coverage and currency support are separate requirements.

Bank-payment types

  • Direct debit subscriptions
  • Fixed payment schedules
  • Custom payment schedules
  • Recurring Pay by Bank where available
  • Failed payment retries

These capabilities are linked to the recurring bank payment product; bank and account availability still depends on the product agreement.

Availability depends on

  • Product region
  • Merchant contract
  • Customer bank
  • Customer bank account
  • Mandate status
  • Collection schedule

GoCardless supplies the recurring bank payment product. Business availability, supported customer banks and accounts, Direct Debit mandates, collection schedules, currencies and return handling can differ by market and account configuration.

01Selected product

Customer banks, payment rails and currencies

These bank-payment options belong to the selected product. Bank, rail, currency, payment-confirmation and refund support depend on the account configuration.

Bank payment rails

Direct Debit methods

  • Bacs direct debit
  • SEPA core direct debit
  • ACH debit
  • Faster ACH debit
  • Autogiro
  • Betalingsservice
  • BECS direct debit
  • BECS NZ direct debit
  • PAD
02Countries & availability

Where can the business operate, which banks can customers use, and where can bank payments be accepted?

Business location, customer country, bank coverage, currency and payment type can differ.

Country coverage

Business, customer and bank-payment coverage

  1. 01

    Business location

    Where can the business using Pay by Bank be registered?

    Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Ireland, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, and United States explicitly included

    This is where the business is registered; it does not determine customer-country or bank coverage.

    Show all 31 countries
    • ATAustria
    • AUAustralia
    • BEBelgium
    • BGBulgaria
    • CACanada
    • HRCroatia
    • CYCyprus
    • CZCzechia
    • DKDenmark
    • FIFinland
    • FRFrance
    • DEGermany
    • HUHungary
    • ITItaly
    • LULuxembourg
    • MTMalta
    • NLNetherlands
    • NZNew Zealand
    • NONorway
    • PLPoland
    • PTPortugal
    • IEIreland
    • RORomania
    • SKSlovakia
    • SISlovenia
    • ZASouth Africa
    • ESSpain
    • SESweden
    • CHSwitzerland
    • GBUnited Kingdom
    • USUnited States
    Business activation
  2. 02

    Bank-payment coverage

    Which banks and markets support customer bank payments?

    Supported banks, accounts and mandate types are not specified

    Customer countries, banks and accounts, mandate types, currencies, collection schedules and return handling depend on the recurring payment agreement.

    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    28 customer countries across GoCardless's products

    The company-wide market total does not establish which customer countries, banks or bank accounts support Direct Debit mandates and recurring collections for this product.

    Show all 28 countries
    • GBUnited Kingdom
    • ATAustria
    • BEBelgium
    • CYCyprus
    • EEEstonia
    • FIFinland
    • FRFrance
    • DEGermany
    • GRGreece
    • IEIreland
    • ITItaly
    • LVLatvia
    • LTLithuania
    • LULuxembourg
    • MTMalta
    • MCMonaco
    • NLNetherlands
    • PTPortugal
    • SMSan Marino
    • SKSlovakia
    • SISlovenia
    • ESSpain
    • USUnited States
    • SESweden
    • DKDenmark
    • AUAustralia
    • NZNew Zealand
    • CACanada
    Across all products

Banks, rails & payment terms

Pay by Bank coverage and payment terms to confirm

  1. Which business and customer countries, banks, bank-account types, mandate types and currencies support recurring collections?

    Customer-bank, account, mandate and currency coverage for recurring collections is not specified.

  2. Which mandate types, collection schedules, failed-payment and return rules, and cancellation terms apply?

    Mandate, collection, failed-payment, return and cancellation terms depend on the market and agreement.

Pricing & Direct Debit settlement · Bank Debit

What does Bank Debit cost, and how are recurring bank payments collected and settled?

Direct Debit mandate, collection, returned-payment and settlement pricing

Pricing

Direct Debit mandate, collection, returned-payment and settlement pricing

Direct Debit pricing

Pricing plan is not specified for Bank Debit

Direct Debit mandate, collection, failed-collection, return, retry and settlement charges are not specified.

01Mandates, collections & returns

How are Direct Debit mandates, collections and returns handled?

Direct Debit mandate, collection charges, returned payments, failed collections and retries.

Mandate & collection fees

Mandate and collection fees are not specified

Setup, amendment, cancellation and per-collection charges are not specified for this product.

Returned or failed collections

Return, failure, retry and related fee rules are not specified

Notification timing, retry rules, return handling and related charges are not specified.

02Direct Debit settlement

When are Direct Debit collections settled to the merchant?

When collected Direct Debit payments are settled to the merchant.

Direct Debit collections and merchant settlement

Collection and settlement timing

The Direct Debit agreement determines when collected payments are settled to the merchant and how returns affect the settlement.

Direct Debit settlement schedule

  • Bank Debit payout to the merchant: schedule not specified

Settlement methods

  • Methods: Bank transfer
  • Currencies: GBP, EUR, USD, SEK, DKK, AUD, NZD, and CAD

Direct Debit commercial terms

Terms to confirm in the agreement

Price

  1. What fees apply to Direct Debit mandate setup or changes, each collection, returned or failed collections, retries and settlement under Bank Debit?

    No pricing plan is specified for this product.

  2. What fees apply to mandate setup, amendment or cancellation and each collection under Bank Debit?

    Mandate and collection fees are not specified.

  3. For Bank Debit payout to the merchant, what is the contractual Direct Debit settlement delay, cutoff timezone and treatment of weekends or holidays?

    The Direct Debit settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  4. Is there a minimum Direct Debit settlement amount, carry-forward rule or fee below threshold for Bank Debit payout to the merchant?

    A Direct Debit settlement minimum or carry-forward rule is not specified.

Mandates, collections & returns

  1. For Bank Debit, how are rejected, returned or failed collections reported and retried, and which charges apply?

    Notification timing, retry rules, return handling and related charges are not specified.

Recurring Direct Debit · Bank Debit

How are Direct Debit mandates created, collected, returned and settled?

Direct Debit mandate setup, recurring collections, cancellation, failed or returned payments, settlement and reconciliation.

Recurring Direct Debit

Create mandate → collect on schedule → handle returns → settle & reconcile

The selected product determines mandate authorization, collection submission, status updates, failed or returned payment handling and settlement.

Selected product

Bank Debit

Direct Debit mandate setup, recurring collections, cancellation, failed or returned payments, settlement and reconciliation.

  1. Mandate

    2 company checkout options

    Varies by product

  2. Collection

    The Direct Debit collection API and status notification contract are not specified

    Not specified

  3. Funds & returns

    GoCardless provides Direct Debit mandates and recurring bank collections · Processes transactions

  4. Records

    Included with this product

01

Mandate setup

How does the customer create, change or cancel the Direct Debit mandate?

Customer authorization, mandate record, amendment and cancellation.

Mandate setup

Varies by product
  1. 01

    Hosted Payment Pages

    Hosted bank payment page

    • Web
    • Payment link
    • Redirect: Yes
    • iFrame: No
    • Direct debit mandate setup
    • One off direct debit
    • Pay by Bank authorization
  2. 02

    Billing Request Flow

    API driven bank payment flow

    • Web
    • Mobile web
    • Redirect: Yes
    • iFrame: No
    • Payer details
    • Mandate setup
    • One off payment
    • Recurring payment
    • Payer bank authorization

GoCardless offers these checkout options, but does not specify which one is included with Bank Debit.

Mandate setup

Not specified

The mandate setup and collection integration are not specified for Bank Debit

02

Collections & status

How are recurring collections submitted and which status events are returned?

Collection submission, idempotency, status events, failures, returns and retries.

Selected setup

Direct Debit entry point

How requests enter this product and which integration boundary applies.

Collection API & status notifications

Not specified

The Direct Debit collection API and status notification contract are not specified

Confirm collection submission, idempotency, status events, return codes and retry behavior.

Collections & status

Collection API, status notifications and return handling

Direct Debit

No additional collections & status details are specified.

Direct Debit mandates & collections

Direct Debit mandates & collections

Mandate authorization, collection scheduling, failed or returned collections, cancellation and status handling.

Recurring collection capabilities
  • Direct debit subscriptions
  • Fixed payment schedules
  • Custom payment schedules
  • Recurring Pay by Bank where available
  • Failed payment retries
Mandate & collection model
Not specified

The Direct Debit mandate and collection schedule are not specified

Recurring feature availability
  • Payment scheme
  • Merchant contract
  • Payer bank
  • Mandate status
  • Payer consent
03

Collection responsibilities

Who records the mandate, initiates collections and settles collected funds?

The companies that record mandates, process collections, handle funds and settle the merchant.

Collection responsibilities

  • GoCardless provides Direct Debit mandates and recurring bank collections
  • Processes recurring bank collections
  • Settles collected funds to the merchant
  • Handles funds during collection and settlement

Available controls

Who records the customer mandate, initiates collections, handles failed or returned payments and settles collected funds to the merchant.

  1. 01

    Supported transaction types

    How this part of the Direct Debit collection process works.

    Supported transaction types

    • Bank debit collections
    • One off bank payments
    • Recurring bank payments
    • Payer authorization
    • Payment status webhooks
    • Refunds when enabled
  2. 02

    Payment authorization & funds movement

    How this part of the Direct Debit collection process works.

    Payment authorization & funds movement

    • Payer authorization: The payer authorizes a Direct Debit mandate before collection. The mandate is not a merchant account. · Collection: GoCardless submits each collection through the applicable Direct Debit scheme and connected banks. · Merchant payout: GoCardless groups confirmed collections, deducts applicable fees and pays the balance to the merchant's verified nominated bank account. · Timing: Timing depends on the Direct Debit scheme and the state of the mandate. · U.S. ACH normally reaches the merchant's bank on D+3 from the charge date; Faster ACH normally reaches it on D+2. · A Bacs collection against an existing mandate uses a two-working-day collection cycle; the first collection after mandate setup can take longer. · Refunds: Refunds must be enabled and requested by the merchant. GoCardless cannot initiate an ordinary refund without the merchant's request. · Customer claims: Direct Debit scheme claims can reverse a collected payment. The resulting amount is assigned to the merchant's GoCardless balance and may be recovered from later collections.
04

Collection records

Which mandate, collection, return and settlement records are available?

Mandate, collection, return, cancellation and settlement records.

Collection records

Mandate → scheduled collection → success or return → settlement reconciliation

Mandate references, collection IDs, status events, return codes, cancellation records and settlement data.

  1. 01

    Collection records

    Mandate, collection, return, cancellation and settlement records.

    Consolidated reporting

    Included with this product

    Reconciliation

    Automated financial reconciliation
    Yes
    Automated matching
    Yes
    Multiple payment providers
    No
    Multiple data sources
    No
    Fee control
    No
    Status discrepancy handling
    Dashboard and API events show payment, payout and outbound-payment status. Direct Settlement requires the merchant to reconcile the bank credit because GoCardless does not receive the funds.
    Technical escalation
    Yes

Before integration

Integration details not specified

  1. 01

    Which hosted or API flow creates the Direct Debit mandate for Bank Debit, how is customer authorization recorded, and how can the mandate be cancelled?

    The mandate-creation flow, authorization record and cancellation method are not specified.

  2. 02

    Which API initiates a collection under Bank Debit, and which status events identify a successful, rejected, failed or returned collection?

    Collection submission, status events, return codes and retry behavior are not specified.

Recurring bank payments, returns & support

Direct Debit: risk, licenses & support

Direct Debit mandates, recurring collections, returned payments, merchant payouts, legal entity and support.

01 / Recurring payment risk & continuity

How are Direct Debit mandates, collections and returns handled?

Mandate authorization, collection status, rejected or returned payments and merchant-payout timing.

Bank authorization & returns

GoCardless collects Direct Debit payments under a customer-authorized mandate

The customer authorizes a Direct Debit mandate before recurring collections begin. Payment status, rejected or returned collections, billing corrections and merchant-payout timing depend on the bank rail and product agreement.

Role in this product
Direct Debit provider · Business onboarding · Mandate administration · Direct Debit submission · Merchant payouts
Bank payment & merchant crediting
GoCardless collects Direct Debit payments under a customer-authorized mandateFinal payment status, returns, any supported refunds and the timing when money becomes available to the business depend on the bank rail and agreement.

Collection returns & continuity

What happens when a recurring collection fails or is returned?

Collection status, return handling and merchant-payout timing belong in the recurring payment agreement.

  • How is the Direct Debit mandate collected, stored, renewed and revoked?

  • How are rejected or returned collections reported and retried, and how are billing corrections handled?

Payment guarantee & bank authentication

Guarantee options, bank authentication and payment-risk decisions

Payment guarantee and risk decision and customer bank authentication are available. Guarantee eligibility, bank-authentication rules, return handling and final payment status depend on the selected product and bank rail.

  1. 01

    Risk decision

    Payment guarantee & risk decision

  2. 02

    Bank authorization

    Customer bank authentication

RISK DECISION

Payment guarantee & risk decision

Which guarantee option and risk decision apply to the bank payment?

Capabilities
Verified mandatesPayer bank account verificationProtect plus risk screeningIntelligent payment retries
Signals
Payer bank account detailsBank account verification resultPayment historyPayment failure data
Screening · Verified mandates
Bacs in the UK, ACH in the United States, Autogiro in Sweden, and SEPA in Germany and France for approved integrators.
Screening · Protect plus
Account approval and product enablement required.

BANK AUTHORIZATION

Customer bank authentication

How does the customer authenticate and authorize the bank payment?

Authentication · Method
Verified Mandates sends the payer to the payer's bank for authentication where supported.
Authentication · Credential handling
The payer enters bank login credentials in the bank's own website or app, not into GoCardless.
Before signingDirect Debit mandate, collection, return and merchant-payout terms3 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the bank payment service and credits the business?

The contracting entity, payment initiation or collection provider, and the entity that credits the business can differ. The agreement should identify each role and the applicable license or registration.

For this product

Contracting entity and recurring payment provider

Recurring bank payments. The contracting entity for Direct Debit is not specified. The recurring payment provider entity is not specified. The applicable license or registration is not specified.

A license or registration identifies a regulated entity, but the agreement must still identify the contracting entity and the Direct Debit services it provides.

  1. 01 · Contracting entity

    Not specified for this product

  2. 02 · Recurring payment provider entity

    Not specified for this product

  3. 03 · License or registration

    Not specified for this product

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

3 entities · 6 licenses or registrations

GoCardless Ltd

United Kingdom · Registry 07495895 · Private limited company

Authorized payment institution

Financial Conduct Authority · Firm Reference Number 597190 · 1 permitted payment service · Active · Entity: GoCardless Ltd

Australian financial services license

Australian Securities and Investments Commission · License 478976 · 1 permitted payment service · Active · Entity: GoCardless Ltd

Reporting entity registration

Department of Internal Affairs · Registration 6978913 · New Zealand Financial Service Providers Register · Entity: GoCardless Ltd

Other legal entities (2)

GoCardless SAS

France · Registry 834422180 · Société par actions simplifiée

Payment institution

Autorité de Contrôle Prudentiel et de Résolution · Registration 17118 · 1 permitted payment service · Active · Entity: GoCardless SAS

GoCardless Inc.

United States · Delaware corporation

NMLS listing

Nationwide Multistate Licensing System · NMLS ID 2123932 · NMLS Consumer Access · Entity: GoCardless Inc.

Money services business registration

Financial Crimes Enforcement Network · Registration 31000261158426 · FinCEN MSB Registrant Search · Entity: GoCardless Inc.

Security & regulatory information

These certifications, safeguarding arrangements and cross-border permissions apply to named company entities or to the company generally. Which ones apply to Direct Debit is not specified.

01

Security standards

Certifications and assessments

Information security management system

Assessor: British Assessment Bureau

02

Security controls

Privacy and security controls

Security controls
ISO 27001 information security managementEncrypted client server communicationNetwork segmentationStrong customer authentication for bank login
Security
https://gocardless.com/security
Before signingContracting entity, applicable license or registration, bank-payment and data terms2 items to confirmReview contract terms
03 / Support

How can businesses get help with mandates, returned collections and crediting delays?

Company support hours and contact channels are available. It is not specified which ones cover Direct Debit and mandate failures, rejected or returned collections, missing status updates or delayed merchant payouts. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and mandate failures, rejected or returned collections, missing status updates or delayed merchant payouts are not specified.

Other company contacts

Support hours are not specified for these contacts.

Sales

gocardless.com/contact-sales

Developer

developer.gocardless.com

Security

gocardless.com/security
Before signingMandate, collection-return and crediting support2 items to confirmReview contract terms
Direct Debit / Before signing

What should the recurring bank payment agreement include?

Confirm bank coverage, mandate creation and cancellation, collection schedules and fees, failed-payment handling, settlement, support and termination.

Before signing

Direct Debit: terms to confirm

Confirm how the customer creates and cancels a mandate, when collections run, what happens after a failed payment and when funds settle.

Mandates, collections & fees

Supported banks, mandate wording, collection schedules, setup and collection fees, limits and payment status

Returns, settlement & exit

Failed or returned collections, revoked mandates, merchant settlement, account restrictions, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Returns, mandate changes & account holdsFailed or returned collections, revoked mandates, suspension and held funds.
  2. 02Contracting entity & Direct Debit authorizationContracting entity, Direct Debit mandate terms, payment authorization and funds handling.
  3. 03Recurring payment supportContacts and response targets for mandate, collection and settlement issues.
Recurring bank payment agreement

Mandate and collection terms to confirm

Review bank coverage, mandate creation, collection fees, schedules, failed payments, cancellations, settlement, support and termination.

Returns, mandate changes & account holdsFailed or returned collections, revoked mandates, suspension and held funds.

  1. How are rejected or returned collections reported and retried, and how are billing corrections handled?

    Return codes, retry rules, customer notifications and billing-correction procedures are not specified.

  2. How is the Direct Debit mandate collected, stored, renewed and revoked?

    Mandate wording, retention, renewal and cancellation rules are not specified.

  3. When are successful collections credited to the business, and which cutoffs or delays apply?

    Merchant-crediting timing, cutoffs and reconciliation rules are not specified.

Contracting entity & Direct Debit authorizationContracting entity, Direct Debit mandate terms, payment authorization and funds handling.

  1. Will the agreement be with GoCardless Ltd, GoCardless SAS, or GoCardless Inc., and which authorization applies?

    More than one provider entity is linked to this product; the agreement must identify the applicable entity and authorization.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

Recurring payment supportContacts and response targets for mandate, collection and settlement issues.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which support hours and contact channels cover Direct Debit, and where should a business report Direct Debit mandate failures, rejected or returned collections, missing status updates or delayed merchant payouts?

    The support scope for Direct Debit and the contacts for Direct Debit mandate, returned-collection and merchant-payout issues are not specified.

Product summary

What this product already includes

What the recurring bank payment product includes, where it is available and which mandate and collection terms are not specified.

Included capabilities

Capabilities included with Direct Debit.

  • One-off and recurring collections through Bacs, SEPA Core, ACH, Faster ACH, Autogiro, Betalingsservice, BECS, BECS NZ and PAD. The payer authorizes a scheme mandate before GoCardless submits collections. GoCardless receives the collected funds and pays them to the merchant's verified nominated bank account on the applicable scheme timetable.