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FastSpring Digital Retailer

Company overview

About FastSpring

What the company provides

  • Merchant of Record

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

FastSpring is a merchant-of-record platform for approved digital products, software, subscriptions and video-game commerce.

Under the covered Digital Retailer transaction FastSpring resells the vendor's product to the buyer, processes the payment, calculates and remits applicable transaction taxes, handles payment support, refunds and chargebacks, and later pays the vendor. FastSpring does not provide a conventional merchant account or direct-acquiring service.

Founded 2005fastspring.comUpdated Aug 15, 2026

Selected product

FastSpring Digital Retailer

Merchant of Record & seller onboarding

  1. Merchant of Record

    FastSpring acts as Merchant of Record

  2. Seller and product approval

    FastSpring reviews the seller, its websites or apps, and each product before sales are enabled

    The Merchant of Record approves the seller, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Primary legal entity

Bright Market, LLC d/b/a FastSpring

Jurisdiction
United States
Company type
Limited liability company

Legal entities by jurisdiction

3 legal entities across 3 jurisdictions

  • Canada1 entity
  • Netherlands1 entity
  • United States1 entity

The legal entity supplying a product can differ by product and country.

Product portfolio

FastSpring products

Compare Merchant of Record products by seller eligibility, checkout, tax scope, fraud and dispute responsibility, payout timing and contracting entity.

FastSpring Digital Retailer

Role in this product

  • Merchant of Record
  • Digital product reseller
  • Payment processing
  • Sales tax calculation collection and remittance
  • First line order and payment support
  • Refunds and chargebacks
  • Supplier balance and payout

Merchant-of-record commerce for approved digital products.

FastSpring resells the product to the buyer, supplies hosted, popup or embedded checkout, processes payments and recurring charges, calculates and remits applicable transaction taxes, handles payment support and disputes, and disburses the vendor's net proceeds.

Related services
Alternative payment methodsBilling and invoicingChargeback managementDecline recoveryDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordSeller payoutsPayment linksPayment vaultRecurring billing
Features
ChargebacksCheckoutFraud and riskSeller onboardingPayment operationsPricingReportingSeller payoutsSupportSeller & product approval

Selected product

FastSpring Digital Retailer

Related services
13 capabilities
Features
10 capabilities

Merchant of Record, checkout, tax, disputes & seller payouts

Who sells to the customer, collects payment, handles applicable tax and disputes, and pays the business.

01 · Role in this product
Merchant of Record · Digital product reseller · Payment processing · Sales tax calculation collection and remittance · First line order and payment support · Refunds and chargebacks · Supplier balance and payout
02 · Merchant of Record agreement
FastSpring acts as Merchant of Record
03 · Seller & product approval
FastSpring reviews seller and product eligibility
04 · Seller payout
Custom seller payout by FastSpring

Selected product: FastSpring Digital Retailer.

Merchant of Record

FastSpring Digital Retailer: checkout, tax, disputes & seller payouts

Review who sells to the buyer, which payments and taxes are handled, how refunds and chargebacks work, and when the seller is paid.

Selected product: FastSpring Digital Retailer

Included in FastSpring Digital Retailer

Features included with this product.

Solutions
Alternative payment methodsBilling and invoicingChargeback managementDecline recoveryDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordSeller payoutsPayment linksPayment vaultRecurring billing
Capabilities
ChargebacksCheckoutFraud and riskSeller onboardingPayment operationsPayment vaultPricingRecurring billingReportingSeller payoutsSupportSeller & product approval

Buyer payment, tax, disputes & seller payout

Who sells through FastSpring Digital Retailer, receives the buyer payment, handles tax and disputes, and pays the seller.

Included

Merchant of Record

The FastSpring entity assigned under the vendor agreement and buyer transaction acts as Merchant of Record. FastSpring handles buyer refunds and chargebacks. FastSpring records the supplier balance and sends seller payouts. The supplier keeps product ownership, fulfilment and product support. FastSpring handles the buyer dispute as merchant of record, while the vendor's net-profit balance and later payouts can be adjusted for refunds, chargebacks and applicable fees under the agreement. FastSpring calculates, collects and remits VAT, GST, sales tax, and Sales and use tax for covered sales.

Merchant of Record responsibilities

Who sells to the buyer, handles each adjustment and pays the seller?

Seller & reseller agreement · The entity selling to the buyer and the supplier's relationship with it

Product role
Merchant of Record
Seller onboarding
Yes
Seller relationship
Vendor supplying approved digital products to FastSpring for resale
Merchant of Record agreement
FastSpring is the seller to the buyer for the covered transaction. The vendor does not receive a conventional merchant account or MID under this merchant-of-record configuration.
Seller of record
Yes

Buyer payment & support

Checkout, payment processing and first-line buyer payment support

Billing API
Yes
Receives buyer payments
Yes
Processes buyer payments
Yes
Payment integration
Yes
Buyer payment support
Yes
Buyer payment flow
The buyer pays FastSpring. FastSpring uses its payment-processing partners and local payment methods, records the vendor's net proceeds and disburses those proceeds through the configured payout account.

Tax, refunds & chargebacks

Taxes handled for covered sales and responsibility for payment adjustments

Tax responsibility
Yes
Taxes handled
  • VAT
  • GST
  • Sales tax
  • Sales and use tax

Supplier balance & seller payout

Balance deductions, seller support and the transfer of net sale proceeds

Records the supplier balance
Yes
Sends seller payouts
Yes
Seller support
Yes
Supplier balance & payout
FastSpring disburses net profit after fees, refunds and chargebacks. Payout holds, deductions and the available schedule depend on the agreement, account risk and payout configuration.

Seller, product & market eligibility

Eligible sellers, approved products, buyer markets and other availability conditions

Seller, product & market eligibility
Approval is limited to eligible vendors, approved websites and digital products, supported buyer markets and FastSpring's continuing underwriting and risk requirements. Product, payment-method and country availability is not universal.
Questions to confirm

Which seller countries, buyer markets and product categories are eligible for this Merchant of Record service?

The complete seller-country, buyer-market and product-category coverage is not specified.

Seller eligibility · FastSpring Digital Retailer

Can this seller use the Merchant of Record product?

FastSpring reviews the seller, its websites or apps, and each product before sales are enabled.

Seller eligibility

Seller-country eligibility for this Merchant of Record product is not specified

Seller availability depends on the supplier location, approved websites or apps, products and the Merchant of Record's approval.

Seller onboarding

FastSpring reviews the seller, its websites or apps, and each product before sales are enabled

The Merchant of Record approves the seller, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Onboarding arrangement
Seller underwriting
Product
FastSpring Digital Retailer
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Seller, product & country eligibility

Which sellers, products and countries are accepted?

Seller eligibility depends on the business model, products sold, customer countries and the terms agreed with the Merchant of Record.

Eligibility requirements

01

Seller and product approval

FastSpring can approve or decline onboarding and can request additional information. Test-mode access is not supporting information that a vendor, product or live store has been approved.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Prohibited

Adult themed or pornographic material, Tobacco, Pharmaceutical sales, Gambling, Hate or violent content, Third party payment processing, and Unlawful activity

02Seller onboarding

What must be completed before sales can start?

Seller information, products, customer countries, tax treatment, refunds and seller payout terms.

Seller onboarding

Seller review → agree products and countries → begin sales through the Merchant of Record

Missing product, country or tax information can delay contract approval.

Seller-onboarding documents

Documents to prepare

  1. 01Business registration or identification
  2. 02Beneficial owner information when requested
  3. 03Vendor website
  4. 04Product catalog and pricing
  5. 05Fulfilment method
  6. 06Payout account details
  7. 07Additional risk information when requested
  8. 08Beneficial owner and contact information when requested
  9. 09Approved digital products
  10. 10Accurate pricing and fulfilment
  11. 11Privacy policy
  12. 12Terms and refund information
  13. 13Payout account

Seller onboarding & sales launch

  1. 01

    Create test account

  2. 02

    Provide vendor business details

  3. 03

    Configure products prices and fulfilment

  4. 04

    Prepare required website legal pages

  5. 05

    Sign vendor agreement

  6. 06

    Complete identity and business review

  7. 07

    Request live activation

Seller checks

Seller-onboarding checks

Application and activation requirements.

Website requirements

  • Clear product description and price
  • Privacy policy
  • Terms of use
  • Refund and cancellation information
  • Working fulfilment path

Seller-onboarding checks

  • Vendor risk review
  • Identity and business verification
  • Website compliance
  • Product eligibility
  • Product tax classification
  • Integration testing

Seller-onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Seller eligibility, accepted products and countries, tax responsibilities and payout terms are not fully specified.

Approval & restrictions

Who reviews the business and which products, jurisdictions or MCCs are excluded.

  1. 01

    Which seller countries qualify for this Merchant of Record service?

    Seller-country eligibility is not specified.

  2. 02

    Which seller payout currency and minimum apply?

    The seller payout currency and minimum are not specified.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies only to

FastSpring Digital Retailer

Vertical acceptance for FastSpring Digital Retailer
VerticalProvider’s position
AdultProhibitedIn the provider’s wordsAdult themed or pornographic material
iGamingProhibitedIn the provider’s wordsGambling
Online pharmacyProhibitedIn the provider’s wordsPharmaceutical sales
Tobacco and vapeProhibitedIn the provider’s wordsTobacco
Payment methods & countries · FastSpring Digital Retailer

Where can customers pay, and which methods can the Merchant of Record accept?

Seller eligibility, buyer markets, payment methods and currencies are defined by the Merchant of Record agreement.

Selected product

FastSpring Digital Retailer

Merchant of Record coverage

Selected product

Seller using Merchant of Record

Seller-country eligibility for this Merchant of Record product is not specified

Seller country, buyer market, Merchant of Record entity, payment methods and currencies are separate requirements.

Payment types

  • Cards
  • Local payment methods
  • Wallets
  • Bank transfer

Availability depends on

  • Buyer country
  • Transaction currency
  • Product type
  • Subscription type
  • Vendor eligibility
  • Store configuration
  • Payment method rules

FastSpring sells approved products to buyers as Merchant of Record. The agreement identifies the FastSpring entity assigned under the vendor agreement and buyer transaction as the applicable entity. Seller countries, buyer markets, payment methods and currencies depend on the agreement and sale.

01Payment-method availability

Card acceptance, bank payment rails, and digital wallets

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

Card brands included with this product are not specified

Bank payment rails

Bank methods

  • PIX
  • UPI
  • Wire transfer
  • Check

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

  • Apple Pay
  • Google Pay
  • PayPal

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the seller be registered, where can sales be accepted, and where can customers pay?

Seller location, buyer market, Merchant of Record entity, payment methods and currencies can differ.

Country coverage

Seller, buyer and Merchant of Record coverage

  1. 01

    Seller location

    Where can the seller using the Merchant of Record be registered?

    Seller-country eligibility for this Merchant of Record product is not specified

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Seller eligibility
  2. 02

    Merchant of Record entity

    Which legal entity sells to the buyer?

    The FastSpring entity assigned under the vendor agreement and buyer transaction

    This entity sells the approved product to the buyer and is responsible for the covered transaction as Merchant of Record.

    Show all 1 country
    • The FastSpring entity assigned under the vendor agreement and buyer transactionThe FastSpring entity assigned under the vendor agreement and buyer transaction
    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    ≥200 buyer regions

    A market total is available, but individual customer countries are not specified.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which seller countries, buyer countries, payment methods and checkout currencies are available for this Merchant of Record product?

    Complete seller-country, buyer-country, payment-method and currency availability is not specified.

Merchant of Record fees & seller payout · FastSpring Digital Retailer

What does FastSpring Digital Retailer cost, and when is the seller paid?

Merchant of Record fees and separately billed costs

Pricing

Standard Merchant of Record fees are not specified for this product

The processing rate is not specified.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • FastSpring Digital Retailer pricing

  2. 02 · Pricing model

    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Revenue share or transaction commission
    • Refund
    • Chargeback
    • Currency conversion
    • Payout
    • Vendor risk verification

    The supplier agreement must state which refund, chargeback, currency-conversion, recovery and payout charges apply.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve holder

Which entity can establish or hold a reserve?

The reserve holder, amount and release conditions are not specified.

Reserve holder

The entity holding the reserve is not specified

Supplier balance holds

Supplier-balance hold and release terms are not specified for FastSpring Digital Retailer

The agreement can permit deductions or recovery from the supplier balance, but hold limits and release terms are not specified.

03Seller payout

When are sellers paid, and how are customer payouts handled?

A seller payout sends sale proceeds to the seller. A customer or third-party payout is a separate payout service.

Sale proceeds and seller payout

Seller payout timing and balance deductions

A seller payout sends sale proceeds to the seller. A customer payout sends separate funds to a customer.

Payout schedule

  • FastSpring vendor payout: Set in agreement

Payout methods

  • Methods: Bank transfer

Fees, supplier balance & seller payout terms

Terms to confirm in the agreement

Price

  1. What fee does the Merchant of Record charge, which tax, refund and dispute services are included, and which payment-processing costs are charged separately?

    Standard processing rate is not specified for the selected product.

  2. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  3. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  4. For FastSpring vendor payout, what is the contractual seller payout delay, cutoff timezone and treatment of weekends or holidays?

    The seller payout frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  5. Is there a minimum seller payout amount, carry-forward rule or fee below threshold for FastSpring vendor payout?

    A seller payout minimum or carry-forward rule is not specified.

Supplier balance & holds

  1. When can FastSpring Digital Retailer deduct or hold amounts in the supplier balance, recover a negative balance, or delay the final seller payout?

    Supplier-balance deductions, hold limits and final-payout release terms are not fully specified for this product.

Merchant of Record flow · FastSpring Digital Retailer

How do checkout, buyer payments, refunds and seller payouts work?

Checkout, buyer payments, subscriptions, refunds, chargebacks, supplier balance and seller payouts.

Merchant of Record flow

Checkout → buyer payment → refund or adjustment → supplier balance → seller payout

The selected product determines the checkout, buyer-payment handling, refunds and chargebacks, supplier balance and seller payout.

Selected product

FastSpring Digital Retailer

Checkout, buyer payments, subscriptions, refunds, chargebacks, supplier balance and seller payouts.

  1. Buyer checkout

    3 integration options

  2. Billing tools

    Gateway included

  3. Supplier balance

    FastSpring accepts the buyer payment as merchant of record for the covered sale · FastSpring records the supplier balance after taxes, fees and adjustments

  4. Seller reporting

    Included with this product

01

Buyer checkout

Which checkout and invoicing options are available to buyers?

Hosted or embedded checkout, payment links, invoices and buyer payment methods.

Buyer checkout

  1. 01

    FastSpring hosted checkout

    Hosted checkout

    • Provider hosted page
    • One time products
    • Subscriptions
    • Localized payments
    • Tax calculation
  2. 02

    FastSpring popup checkout

    Popup checkout

    • Merchant website popup
    • One time products
    • Subscriptions
    • Localized payments
  3. 03

    FastSpring Checkout Components

    Embedded checkout components

    • Merchant website
    • Embedded payment components
    • Reseller disclosure
    • Localized payments

Buyer checkout controls

  • One time payments
  • Subscriptions
  • Hosted checkout
  • Popup checkout
  • Embedded checkout components
  • Payment links
  • Digital invoicing
  • Localized payment methods
  • Localized currencies
  • Localized languages
02

Billing & payment tools

Which billing, subscription and transaction tools are included?

Billing APIs, subscriptions, payment status, refunds, webhooks and account controls.

Selected setup

Billing entry point

How requests enter this product and which integration boundary applies.

Payment integration

Gateway included

The gateway integration model and product-specific features are not specified for FastSpring Digital Retailer.

Billing & payment tools

Billing APIs, webhooks, subscription controls and payment operations

Billing

No additional billing & payment tools details are specified.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Subscription lifecycle
  • Subscription product catalog
  • Trials
  • Subscription add ons
  • Plan changes
  • Proration
  • Payment method updates
  • Rebill webhooks
  • Failed payment follow up
  • Manual or API triggered managed rebills
Billing types
  • One-time
  • Subscription
  • Fixed recurring
  • Managed on demand recurring
Subscription models
  • Weekly
  • Monthly
  • Quarterly
  • Semiannual
  • Annual
  • Multi year
  • Managed
Retention and recovery
  • Payment follow up notifications
  • Payment method management
  • Retry and dunning workflows
Recurring feature availability
  • Subscription type
  • Payment method
  • Buyer country
  • Currency
  • Product configuration
03

Payment & payout responsibilities

Who receives the buyer payment, handles adjustments and pays the seller?

The parties receiving buyer payments, handling adjustments, recording the supplier balance and paying the seller.

Payment & payout responsibilities

  • FastSpring accepts the buyer payment as merchant of record for the covered sale
  • FastSpring records the supplier balance after taxes, fees and adjustments
  • Set in agreement seller payout by FastSpring

Available controls

Who onboards the seller, processes payments, handles refunds and tax, sends seller payouts and provides support.

  1. 01

    Billing & payment operations

    Which controls are available with this product?

    Billing & payment operations

    • Orders API
    • Subscriptions API
    • Products API
    • Coupons API
    • Webhooks
    • Test mode
    • Refund management
    • Payout portal
04

Seller reporting

Which transaction, adjustment, balance and payout records are available?

Transaction, adjustment, fee, balance and payout records used for reconciliation.

Seller reporting

Transaction → adjustment → supplier balance → seller payout reconciliation

Transactions, refunds, chargebacks, fees, supplier-balance adjustments and seller payouts.

  1. 01

    Seller reporting

    Transaction, adjustment, fee, balance and payout records used for reconciliation.

    Transaction & payout reporting

    Included with this product

Before integration

Integration details not specified

  1. 01

    Which FastSpring Digital Retailer implementation details must be confirmed for tokenization, webhooks, 3-D Secure and go-live?

    The available checkout surfaces are listed, but some product-specific implementation details are not complete.

Seller account, supplier balance & support

FastSpring Digital Retailer: risk, licenses & support

Seller and product restrictions, buyer payments, refunds and chargebacks, supplier-balance deductions, seller payouts, Merchant of Record entity and support.

01 / Sales restrictions, disputes & supplier balance

When can sales be restricted or money deducted from the supplier balance?

Seller and product restrictions, refunds, chargebacks, supplier-balance deductions, payout holds and post-termination obligations.

Buyer payments & seller payouts

Merchant of Record

FastSpring receives buyer payments as Merchant of Record, handles refunds and chargebacks, records the supplier balance and sends seller payouts. The reseller agreement governs sales restrictions, balance deductions and post-termination payouts.

Role in this product
Merchant of Record · Digital product reseller · Payment processing · Sales tax calculation collection and remittance · First line order and payment support · Refunds and chargebacks · Supplier balance and payout
Buyer payments & seller payouts
Merchant of RecordFastSpring receives buyer payments as Merchant of Record, handles refunds and chargebacks, records the supplier balance and sends seller payouts. The reseller agreement governs sales restrictions, balance deductions and post-termination payouts.

Supplier balance & final payout

What happens to refunds, chargebacks, the supplier balance and pending payouts after suspension or termination?

The reseller agreement defines ongoing refunds and chargebacks, supplier-balance deductions, payout delays and release of any final seller payout.

  • What events allow FastSpring to restrict the seller account or suspend sales of an approved product?

  • How does FastSpring handle open refunds and chargebacks, the supplier balance and the final seller payout after termination?

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Built in fraud screeningGaming specific risk controlsRegional payment routingFailed payment rerouting3-D SecureTransaction monitoring
Signals
Buyer and transaction dataDevice and location dataFastSpring network data

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
FastSpring receives dispute as merchant of recordRefund and chargeback processingVendor balance adjustmentsChargeback reporting
Chargeback reporting
Yes
Chargeback report filters
OrderRefund or chargebackAmountFeeVendor profit adjustment
Fee policy · Economic responsibility
FastSpring handles the buyer dispute as merchant of record, while the vendor's net-profit balance and later payouts can be adjusted for refunds, chargebacks and applicable fees under the agreement.
Fee policy · Public fee
The current public pricing page does not specify one universal chargeback fee.
Fee policy · Risk response
Request additional informationPlace or extend payout holdSuspend products or storeTerminate service
Before signingSeller restrictions, supplier-balance deductions, final payout and termination terms5 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Merchant of Record entity & reseller agreement

Merchant of Record. FastSpring Digital Retailer is a Merchant of Record service. The applicable selling entity varies by seller location, buyer market and agreement; the reseller agreement defines its tax, refund, chargeback, buyer-support and seller-payout responsibilities.

This is a reseller relationship. A conventional merchant account, MID or acquiring license is not issued to the supplier.

  1. 01 · Commercial model

    Merchant of Record

  2. 02 · Selling entity

    Varies by seller location, buyer market and agreement

  3. 03 · Agreement scope

    Tax, refunds, chargebacks & seller payouts

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

3 entities · license or registration not specified

Bright Market, LLC d/b/a FastSpring

United States · Limited liability company

License or regulatory registration not specified
Other legal entities (2)

FastSpring B.V.

Netherlands · Private limited company

License or regulatory registration not specified

SalesRight Technologies ULC d/b/a FastSpring

Canada · Unlimited liability corporation

License or regulatory registration not specified
Before signingContracting entity, payment services license and legal terms3 items to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover FastSpring Digital Retailer and buyer-payment failures, refunds, chargebacks, seller-account restrictions, supplier-balance adjustments or payout delays. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and buyer-payment failures, refunds, chargebacks, seller-account restrictions, supplier-balance adjustments or payout delays are not specified.

Other company contacts

Support hours are not specified for these contacts.

Sales

fastspring.com/contact-us

Developer

developer.fastspring.com

Consumer support

fastspring.com/consumer-support-form

General

fastspring.com/legal
Before signingSupport contacts, hours and response times3 items to confirmReview contract terms
FastSpring Digital Retailer / Before signing

What should the Merchant of Record / reseller agreement include?

Confirm the Merchant of Record entity, seller and product approval, fees, taxes, refunds, chargebacks, supplier-balance deductions, seller payouts, support and termination.

Before signing

FastSpring Digital Retailer: terms to confirm

Confirm which seller, websites or apps and products are approved, which Merchant of Record entity sells to the buyer, and how fees, taxes, refunds, chargebacks and seller payouts work.

Seller approval, fees & payout

Approved seller and products, transaction fees, supplier-balance deductions, payout schedule, currencies, methods and minimum

Tax, refunds & chargebacks

Merchant of Record entity, tax responsibilities, buyer refunds, chargeback handling, buyer support, suspension and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Refunds, chargebacks & deductionsWho handles buyer refunds and chargebacks, and which amounts may be deducted from the supplier balance.
  2. 02Merchant of Record entity & taxThe reseller or Merchant of Record entity and its tax, refund, chargeback and buyer-support responsibilities.
  3. 03Seller & buyer supportSeller support, first-line buyer payment support, response times and escalation.
Merchant of Record / reseller agreement

Seller, product and payout terms to confirm

Review seller and product approval, fees, taxes, refunds, chargebacks, supplier-balance deductions, seller payouts, support and termination.

Refunds, chargebacks & deductionsWho handles buyer refunds and chargebacks, and which amounts may be deducted from the supplier balance.

  1. What events allow FastSpring to restrict the seller account or suspend sales of an approved product?

    The notice period, any right to cure a breach, and the events allowing immediate seller-account or product restrictions are not fully specified.

  2. When can FastSpring deduct or hold money in the supplier balance, delay a seller payout or retain money after termination, and what releases it?

    Supplier-balance deduction, payout-hold and final-payout release terms are not fully specified.

  3. How does FastSpring handle open refunds and chargebacks, the supplier balance and the final seller payout after termination?

    Post-termination refund and chargeback handling, supplier-balance deductions and final-payout timing are not fully specified.

  4. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

Merchant of Record entity & taxThe reseller or Merchant of Record entity and its tax, refund, chargeback and buyer-support responsibilities.

  1. Will the agreement be with Bright Market, LLC d/b/a FastSpring, FastSpring B.V., or SalesRight Technologies ULC d/b/a FastSpring?

    More than one provider entity is linked to this product; the agreement must identify which one applies.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

Seller & buyer supportSeller support, first-line buyer payment support, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which support hours and contact channels cover FastSpring Digital Retailer, and where should a seller report buyer-payment failures, refunds or chargebacks, account restrictions, supplier-balance adjustments or payout delays?

    The support scope for FastSpring Digital Retailer and the contacts for buyer-payment, seller-account, supplier-balance and seller-payout issues are not specified.

  3. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What the Merchant of Record service includes, which sellers and products are restricted, and which reseller terms remain open.

Included capabilities

Capabilities included with FastSpring Digital Retailer.

  • Merchant-of-record commerce for approved digital products. FastSpring resells the product to the buyer, supplies hosted, popup or embedded checkout, processes payments and recurring charges, calculates and remits applicable transaction taxes, handles payment support and disputes, and disburses the vendor's net proceeds.