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EBANX Pay-in

Company overview

About EBANX

What the company provides

  • Processor
  • Gateway
  • Payment service provider
  • Payouts

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

EBANX provides Pay-in processing, local payment methods, recurring payments, fraud and checkout tools, cross-border or local settlement, and Payouts across emerging markets in Latin America, Africa and Asia.

The EBANX brand covers multiple group companies and local partners; the contracting entity, payment methods, settlement model and product availability depend on the merchant agreement and country. The documented flows do not establish EBANX as the merchant of record or a universal direct acquirer: the merchant remains the seller, while local acquirers, banks and payment rails may perform regulated parts of the flow.

Founded 2012ebanx.comUpdated Aug 15, 2026

Selected product

EBANX Pay-in

Merchant account & merchant review

  1. Payment service setup

    Business activation required

  2. Merchant underwriter

    EBANX reviews merchant applications

    Merchant underwriting is included with this product.

Primary legal entity

EBANX PTE. LTD.

Jurisdiction
Singapore
Registration number
201332320K
Company type
Private limited company

Legal entities by jurisdiction

5 legal entities across 5 jurisdictions

  • Argentina1 entity
  • Brazil1 entity
  • Chile1 entity
  • Mexico1 entity
  • Singapore1 entity

Operating scale

Countries covered
≥20 emerging markets
Global merchants
≥500 merchants
Daily transactions
≥3,500,000 transactions per day

The legal entity supplying a product can differ by product and country.

Product portfolio

EBANX products

Compare payment acceptance and payouts by account setup, approval, payment or data flow, and contract terms.

EBANX Pay-in

Role in this product

  • Payment service provider
  • Payment processing and reconciliation
  • Merchant settlement coordination

Pay-in processing for cards and local payment methods in supported emerging markets, with Direct API, Drop-in, hosted Payment Page and Payment Link integration paths.

EBANX processes and reconciles the payment and settles the merchant under the agreed domestic, international or mixed model; connected local acquirers, banks and payment rails perform country-specific regulated functions.

Related services
Alternative payment methodsChargeback managementDecline recoveryDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant settlementPayment linksPayment vaultRecurring billing
Features
ChargebacksCheckoutComplianceFraud and riskGatewayOnboardingPayment operationsPricingReportingSettlementSupportUnderwriting

EBANX Payouts

Role in this product

  • Payouts

Single and mass payouts to suppliers, contractors, creators, tournament participants and other approved recipients through supported bank transfers, instant payments and digital wallets.

Recipient onboarding, method availability, timing and the entity moving funds depend on the target country and agreement.

Related services
Customer payoutsDirect API
Features
ComplianceOnboardingPayoutsPricingReportingSupportUnderwriting

Selected product

EBANX Pay-in

Related services
11 capabilities
Features
12 capabilities

Business activation, processing & settlement

Who activates the business, processes customer payments, handles refunds and chargebacks, and settles the proceeds.

01 · Role in this product
Payment service provider · Payment processing and reconciliation · Merchant settlement coordination
02 · Payment service setup
Business activation required
03 · Business activation
EBANX performs merchant underwriting
04 · Payment proceeds
Custom provider to merchant settlement

Selected product: EBANX Pay-in.

Payment processing

EBANX Pay-in: processing, approval & settlement

Review the payment services included with this product and which companies approve the account, process payments and send merchant settlement.

Selected product: EBANX Pay-in

Included in EBANX Pay-in

Features included with this product.

Solutions
Alternative payment methodsChargeback managementDecline recoveryDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant settlementPayment linksPayment vaultRecurring billing
Capabilities
ChargebacksCheckoutComplianceFraud and riskGatewayOnboardingPayment operationsPayment vaultPricingRecurring billingReportingSettlementSupportUnderwriting

Account approval, payment processing & settlement

Who approves the account, processes payments and sends merchant settlement for EBANX Pay-in; any separate merchant account or acquirer is shown only when identified.

Included

Payment gateway, PSP and acquirer connections

Integration options, connected PSPs and acquirers, tokenization, 3DS and merchant tools.

Checkout & provider connections

Checkout → tokenization → connected payment provider

Merchant funds
Handles merchant funds at one or more stages
Merchant funds
Yes
Transaction processing
Yes
Merchant settlement
Yes
Direct acquiring
No
Merchant account model
The public materials do not establish one universal merchant-account or dedicated-MID model. The merchant agreement and country configuration identify the EBANX entity, connected acquirer, bank or local payment rail used for the flow.
Seller funds model
EBANX settles authorized funds to the merchant under a negotiated domestic, international or mixed settlement model. Currency, timing, deductions, reserves and the entity or partner holding funds are agreement- and country-specific.
Gateway availability
Product availability, merchant acceptance, legal entity, payment methods, currencies, local processing partners and settlement paths vary by industry, market and commercial agreement.
  1. 01Merchant integrationIntegration options and connected payment providers
  2. 02Payment securityTokenization, authentication and transport security
  3. 03Development & operations

Gateway connections

Merchant integration, PSP and acquirer connections

Integration options

Integration options
  • Direct API
  • Drop-in
  • Payment page
  • Payment link
  • Channel partner

Gateway

Payment technology

Connected payment provider

Types of connected payment providers
  • Acquirer
  • Bank
  • PSP

Security controls

Tokens and payment authentication

Tokenization
Yes
Token formats
  • Card token
  • One click credential

Operations

Webhooks, Control Panel and test environment

Tools used to test an integration and manage live payments.

Webhooks
Yes
Sandbox
Yes
Merchant control panel
Yes
API-oriented
Yes
Gateway included
Yes
Onboarding included
Yes
Merchant support included
Yes
Consumer support included
No
Seller of record
No
Tax responsibility
No
Gateway features
  • Pay in API
  • Payment method selection
  • Direct API checkout
  • drop-in checkout
  • Hosted payment page
  • Payment links
+5 more
  • One-click payments
  • Transaction status
  • Refunds
  • Webhooks
  • Merchant dashboard
Webhook events
  • Payment status
  • Refund status
  • Chargeback status
Role in this product
Payment service provider
Account relationship
Merchant remains the seller and consumer counterparty
Payment processing model
EBANX connects the merchant to supported local cards and alternative payment methods, receives processing data, coordinates authorization, collection, reconciliation and agreed settlement, and uses local group entities and third-party acquirers, banks and payment rails where required.
Questions to confirm

Which connectors apply to EBANX Pay-in?

Connectors are not specified for EBANX Pay-in.

Does EBANX Pay-in support 3-D Secure, and which payment flows are covered?

3-d secure is not specified for EBANX Pay-in.

Merchant eligibility · EBANX Pay-in

Can my business apply, and who makes the underwriting decision?

EBANX reviews merchant applications.

Merchant eligibility

Business-country eligibility for this processing product is not specified

Company offices do not establish merchant-account or processing eligibility.

Underwriting decision

EBANX reviews merchant applications

Merchant underwriting is included with this product.

Underwriting type
Merchant underwriting
Product
EBANX Pay-in
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Merchant eligibility & restrictions

What are the eligibility requirements and restricted business types?

Underwriting requirements and restrictions determine whether the merchant can be accepted. Serving an industry does not mean every merchant in that industry will be approved.

Eligibility requirements

01

High-volume processing

Available

02

Processing statements

Not specified

Confirm how many complete statement months are required

03

Eligibility information

Merchant eligibility and requested documents are not specified as one universal country list or checklist. The agreement and local configuration identify the EBANX entity and connected providers for each approved flow.

04

Merchant application decision

EBANX reviews the merchant, websites or apps, industry, countries, methods and requested flow. Approval of one country, payment method or product does not establish approval for another.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Prohibited

Illegal products or services, Sanctions restricted activity, and Regulated or higher risk categories subject to review

02Underwriting documents

What must be ready before underwriting starts?

The application, supporting documents and underwriting checks required before a merchant account can be opened.

Underwriting documents

Prepare documents → submit application → merchant underwriting

Missing documents or eligibility details can delay the underwriting decision.

Processing application documents

Documents to prepare

  1. 01Company registration
  2. 02Representative and beneficial owner identification
  3. 03Merchant website or app
  4. 04Product and service description
  5. 05Target country and payment flow
  6. 06Settlement bank account
  7. 07license or authorization for regulated activity when required
  8. 08Additional risk information when requested
  9. 09Legal business details
  10. 10Beneficial owner and representative information
  11. 11Merchant websites or apps
  12. 12Products and services
  13. 13Target markets
  14. 14Expected processing or payout flow
  15. 15Additional country or risk documents when requested

Merchant review & processing activation

  1. 01

    Contact sales

  2. 02

    Describe company industry and payment flow

  3. 03

    Identify target countries products and currencies

  4. 04

    Provide business ownership and website information

  5. 05

    Complete risk and compliance review

  6. 06

    Agree contracting entity fees and settlement model

  7. 07

    Integrate and test

  8. 08

    Activate approved markets and methods

Application checks

Underwriting checks

Application and activation requirements.

Website requirements

  • Accurate company and product information
  • Terms and conditions
  • Privacy policy
  • Refund and cancellation policy
  • Customer support contact

Merchant-account and processing requirements

  • Merchant and owner identification
  • Sanctions and AML review
  • Industry and product review
  • Country and payment method eligibility
  • Website or app review
  • Technical certification

Processing onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Business history, volume, account conditions, restrictions and review timing are not fully specified.

Business history & risk

Startup status, processing history, credit, MATCH and chargeback tolerance.

  1. 01

    Will you accept a startup with no operating history for this product?

    Startup eligibility is not specified.

  2. 02

    Will you consider a merchant listed in Mastercard MATCH for this product, and under what conditions?

    Eligibility for merchants listed in Mastercard MATCH is not specified.

  3. 03

    Will you consider adverse credit or a previous processor termination, and under what conditions?

    Eligibility after adverse credit or a previous processor termination is not specified.

  4. 04

    Is processing history required, and how many complete months of statements must I provide?

    Processing-history requirements and the minimum period are not specified.

  5. 05

    Will you consider prior high chargebacks, and what chargeback ratio is acceptable?

    Neither a complete high-chargeback policy nor an acceptable ratio is specified.

Volume & account conditions

Ticket limits, volume expectations, guarantees and bank-account rules.

  1. 06

    Is a personal guarantee required, and what business bank-account conditions must be met before activation?

    Personal-guarantee and business-bank-account requirements are not specified.

  2. 07

    What monthly-volume, average-ticket, maximum-ticket and high-volume review thresholds apply?

    Volume and ticket thresholds are not specified.

Underwriting process & approval time

Decision criteria, manual review, when review starts or pauses, and decision timing.

  1. 08

    How long do preliminary and final approval take after a complete application is submitted?

    Approval time is not specified for at least one stage.

Payment methods & countries · EBANX Pay-in

Where can the business process payments, and which methods are available?

Company payment-method and country totals can span multiple products.

Selected product

EBANX Pay-in

Payment-method availability

Selected product

Business applying for processing

Business-country eligibility for this processing product is not specified

The business registration country, acquiring countries and customer countries are separate requirements.

Method categories

  • Cards
  • Bank transfer
  • Bank debit
  • Real-time bank payments
  • Wallets
  • Local payment methods

Availability depends on

  • EBANX product
  • Contracting entity
  • Merchant industry
  • Merchant approval
  • Payer or recipient country
  • Transaction currency
  • Settlement model
  • Local acquirer bank or payment rail
  • Account configuration
  • Local regulatory requirements

EBANX Pay-in payment methods and market coverage depend on the legal entity, merchant country, customer country, currency, industry and account configuration.

01Payment-method availability

Card acceptance and bank payment rails

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card
  • Prepaid card

Card brands

  • Visa
  • Mastercard

Bank payment rails

Bank methods

  • PIX
  • UPI
  • Upi autopay
  • Boleto bancario
  • Instant payment
  • Local bank transfer
  • Direct debit
  • Cash voucher

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

Wallet availability by country and currency is not specified

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the business be registered, where is acquiring available, and where can customers pay?

Business location, merchant-account coverage, acquiring countries and customer location can differ.

Country coverage

Merchant, acquiring, customer and product countries

  1. 01

    Business location

    Where can the business applying for processing be registered?

    Business-country eligibility for this processing product is not specified

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Merchant application review
  2. 02

    Acquiring countries

    Where is merchant acquiring available?

    Acquiring countries listed for other products

    Their availability with EBANX Pay-in is not specified.

    Across all products
  3. 03

    Customer location

    Where can customers pay from?

    29 customer countrys

    These customer countries apply to EBANX Pay-in. Availability still depends on the payment method, currency and account configuration.

    Show all 29 countries
    • ARArgentina
    • BSBahamas
    • BOBolivia
    • BRBrazil
    • CLChile
    • COColombia
    • CRCosta Rica
    • CICôte d’Ivoire
    • DODominican Republic
    • ECEcuador
    • EGEgypt
    • SVEl Salvador
    • GHGhana
    • GTGuatemala
    • INIndia
    • JMJamaica
    • KEKenya
    • MXMexico
    • MAMorocco
    • NGNigeria
    • PAPanama
    • PYParaguay
    • PEPeru
    • SNSenegal
    • ZASouth Africa
    • TZTanzania
    • UGUganda
    • UYUruguay
    • ZMZambia
    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which payment methods are available for my legal entity, customer countries, currencies, industry, MCC and transaction types?

    The payment methods included for the selected product, legal entity and merchant configuration are not specified.

  2. Which customer countries are available for each payment method in the agreement?

    Customer countries are not specified for each payment method.

  3. Which country launches are planned, and on what timeline?

    Planned country launches and dates are not specified.

  4. Which legal entity provides acquiring, and which entity settles funds in each target market?

    Additional acquiring countries and the acquiring entity for each market are not specified.

  5. Which alternative payment methods are available for this product?

    Alternative payment methods are not specified for this product.

  6. Which presentment and settlement currencies are available for this product?

    Presentment and settlement currencies are not specified for this product.

Pricing & funds · EBANX Pay-in

What does this product cost, and when are funds settled?

Product price, contracting entity and additional fees

Pricing

Standard processing rate is not specified for this product

The processing rate is not specified.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • EBANX Pay-in pricing

  2. 02 · Pricing model

    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Fixed per transaction fee
    • Percentage per transaction fee
    • Minimum transaction fee
    • Foreign exchange
    • Refund or chargeback
    • Settlement
    • Account or integration

    Amounts and applicability vary by merchant agreement.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve holder

Which entity can establish or hold a reserve?

The reserve holder, amount and release conditions are not specified.

Reserve holder

The entity holding the reserve is not specified

Reserve holder

Reserve terms are not specified for this product

Reserve terms from another product or provider do not apply to this product.

03Merchant settlement

When are sale proceeds settled, and who sends them to the merchant?

Settlement makes processed sale proceeds available to the merchant.

Merchant settlement

Sale proceeds and settlement responsibility

Settlement schedule

  • EBANX Pay-in settlement: Set in agreement

Settlement methods

  • Methods: Bank transfer

Pricing & settlement terms

Terms to confirm in the agreement

Price

  1. What is the effective processing price for EBANX Pay-in, including the percentage rate, per-transaction fee, interchange and card-network fees, and currency-conversion markup?

    Standard processing rate is not specified for the selected product.

  2. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  3. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  4. For EBANX Pay-in settlement, what is the contractual settlement delay, cutoff timezone and treatment of weekends or holidays?

    The settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  5. Is there a minimum settlement amount, carry-forward rule or fee below threshold for EBANX Pay-in settlement?

    A settlement minimum or carry-forward rule is not specified.

Reserve & held funds

  1. Can EBANX Pay-in require a rolling reserve, security deposit or post-termination hold, and what are the percentage, cap, duration and release trigger?

    The reserve percentage, cap, hold period or release terms are not fully specified for this product.

Checkout flow · EBANX Pay-in

How do checkout, tokenization, provider connections and implementation work?

Checkout and payment processing through EBANX Direct API, EBANX Drop-in, EBANX Payment Page, and EBANX Payment Link

Checkout flow

Collect payment details → tokenize → submit → events & diagnostics

The checkout integration determines who controls the payment form, how payment details are tokenized, which providers receive the payment request, and which SDKs and webhooks are available.

Selected product

EBANX Pay-in

Checkout integrations, tokenization, provider connections, SDKs and webhooks.

  1. Checkout routes

    4 integration options

  2. Gateway integration, security and transaction tools

    Pay in API · Payment method selection

  3. Payment processing and funds handling

    EBANX provides payment acceptance and processing · Processes transactions

  4. Reporting & reconciliation

    Included with this product

01

Checkout routes

Which hosted, embedded or API checkout options are available?

The actual integration surfaces, UI ownership and deployment choices.

Checkout routes

  1. 01

    EBANX Direct API

    Server to server API

    • Merchant website
    • Merchant app
    • Merchant controlled checkout
    • Cards
    • Local payment methods
    • Recurring payments
  2. 02

    EBANX Drop-in

    Embedded checkout

    • Merchant website
    • White label checkout
    • Customization
    • No page redirection
    • Localized payment methods
  3. 03

    EBANX Payment Page

    Hosted checkout

    • Provider hosted page
    • Provider managed checkout
    • Localized payment methods
    • Localized language
  4. 04

    EBANX Payment Link

    Hosted payment link

    • Payment link
    • No code payment request
    • Provider hosted payment page

Checkout controls

  • Cards
  • Local payment methods
  • Recurring payments
  • One-click payments
  • Direct API
  • Embedded drop in
  • Hosted payment page
  • Payment links
  • Localized currency
  • Localized language
02

Gateway integration, security and transaction tools

Which payment providers can checkout connect to?

API entry points, testing, events, tokens and authentication.

Selected setup

Connections entry point

How requests enter this product and which integration boundary applies.

Integration options

  • Direct API
  • Drop-in
  • Payment page
  • Payment link
  • Channel partner

Gateway integration, security and transaction tools

Connected payment-provider types

Connections
01

Transaction and security features

  • Pay in API
  • Payment method selection
  • Direct API checkout
  • Drop-in checkout
  • Hosted payment page
  • Payment links
  • One-click payments
  • Transaction status
  • Refunds
  • Webhooks
  • Merchant dashboard
02

Test environment

Sandbox available

03

Webhooks

Payment status, Refund status, and Chargeback status

04

Tokenization

  • Card token
  • One click credential
05

3-D Secure

Supported 3-D Secure versions are not specified

06

Merchant control panel

Yes

Connected acquirer / processor

Payment providers that can receive transactions from the gateway.

Connected acquirer and processor types

Assigned outside this product
  • Acquirer
  • Bank
  • PSP

A connected acquirer or processor may have separate pricing, contract and underwriting requirements.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Recurring-payment features
  • Recurring card payments
  • Supported recurring alternative payment methods
  • Retry logic
  • Automatic card updater
  • Tokenization
  • One click payment
  • Recurring payment reconciliation
Billing types
  • Merchant initiated recurring payment
  • Card recurring
  • Supported alternative payment method recurring
Subscription models
  • Streaming subscription
  • Game subscription
  • Digital service subscription
Retention and recovery
  • Retry logic
  • Automatic card update
  • Transaction scoring
Recurring feature availability
  • Country
  • Payment method
  • Industry
  • Merchant approval
  • Currency
  • Account configuration
03

Payment processing and funds handling

Who collects and tokenizes payment details, authorizes payments and handles funds?

Who activates the business, processes and collects payments, handles refunds and chargebacks, settles proceeds and provides support.

Payment processing and funds handling

  • EBANX provides payment acceptance and processing
  • Processes transactions
  • Settles merchant funds
  • Handles merchant funds
  • Does not provide direct acquiring

Available controls

Who activates the business, processes and collects payments, handles refunds and chargebacks, settles proceeds and provides support.

  1. 01

    Supported transaction types

    Which controls are available with this product?

    Supported transaction types

    • Payment
    • Authorization and capture where supported
    • Payment confirmation
    • Refund
    • Chargeback status
    • Reconciliation
    • Transaction webhooks
    • Domestic international or mixed settlement
04

Reporting & reconciliation

Which SDKs, events and implementation diagnostics are available?

What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

Reporting & reconciliation

Checkout integration → tokenization → payment submission → webhooks & error reporting

Client SDKs, environments, webhook events, request logs and operational diagnostics.

  1. 01

    Reporting & reconciliation

    What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

    Consolidated reporting

    Included with this product

Merchant funds, risk & support

EBANX Pay-in: risk, licenses & support

Payment processing, merchant funds, reserves, chargebacks, contracting entity, regulated payment services and support.

01 / Processing, reserves & chargebacks

Who can suspend payment processing or hold merchant funds?

Payment processing, reserve or other holds on merchant funds, fraud controls and chargeback handling.

Payment processing & funds

API-based payment processing

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Payment service provider · Payment processing and reconciliation · Merchant settlement coordination
Who receives and settles funds
Custom provider to merchant settlement

Reserve or security deposit

Reserve amount and release terms are not specified

The reserve amount and release schedule are not specified for this product. A reserve may still be included in the final agreement.

Not specified

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Shield fraud screeningMachine learning behaviour scoringDevice fingerprintBlock and trust listsManual reviewCustomer scoreRetry logicSmart routingAutomatic card update3-D Secure where supported
Signals
Transaction dataCustomer historyDevice dataCountry and payment method dataConnected acquirer and issuer results

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Chargeback status and reconciliationRefund processingChargeback risk monitoringMerchant operational supportOptional chargeback guarantee where contracted
Chargeback reporting
Yes
Chargeback report filters
TransactionRefundChargebackStatusCountryPayment methodSettlement reconciliation
Reporting · Analytics
Yes
Fee policy · Economic responsibility
The merchant remains the seller. Chargeback handling, any guarantee, fees, evidence workflow and economic allocation depend on the EBANX product and merchant agreement.
Fee policy · Universal guarantee
No
Fee policy · Public fee
No single public chargeback fee applies across all EBANX countries and configurations.
Before signingReserve, chargeback, settlement hold and suspension terms5 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Contracting entity and authorization

Payment service provider. For EBANX Pay-in, the contracting entity is EBANX PTE. LTD.; its authorization or registration is Major Payment Institution; and its permitted payment services are Cross border money transfer service · Merchant acquisition service.

  1. 01 · Contracting entity

    EBANX PTE. LTD.

  2. 02 · Authorization or registration

    Major Payment Institution

  3. 03 · Permitted payment services

    Cross border money transfer service · Merchant acquisition service

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

5 entities · 1 license or registration

EBANX PTE. LTD.

Singapore · Registry 201332320K · Private limited company

Major Payment Institution

Monetary Authority of Singapore · 2 permitted payment services · Active · Entity: EBANX PTE. LTD.

Other legal entities (4)

EBANX Instituicao de Pagamentos Ltda.

Brazil · Registry 21.018.182/0001-06 · Limited company

License or regulatory registration not specified

EBANX Mexico Local Payments S.A. de C.V.

Mexico · Stock corporation

License or regulatory registration not specified

EBANX Silver S.A.

Argentina · Registry 30-71703668-5 · Corporation

License or regulatory registration not specified

EBANX Chile Local Payments SpA

Chile · Registry 77.427.651-3 · Stock corporation

License or regulatory registration not specified
Before signingContracting entity, payment services license and legal terms3 items to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover EBANX Pay-in and payment-processing or merchant-settlement issues. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and payment-processing or merchant-settlement issues are not specified.

Merchant

Merchant operational support through the assigned EBANX team and contact channels

Merchant support

ebanx.com/en/contact

Technical support

Other company contacts

Support hours are not specified for these contacts.

Sales

ebanx.com/en/contact

General

ebanx.com/en/legal
Before signingSupport contacts, hours and response times3 items to confirmReview contract terms
EBANX Pay-in / Before signing

What should the merchant agreement include?

Confirm the contracting entity, approval conditions, processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Before signing

EBANX Pay-in: terms to confirm

Confirm each material commercial, operating and legal term in the agreements that govern this product.

Commercial & funding terms

Processing fees, reserve or security deposit, merchant funding schedule and chargeback fees

Approval, liability & exit

Underwriting conditions, responsible entities, loss allocation, suspension, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  2. 02Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  3. 03SupportSupport contacts, hours, response times and escalation.
Merchant agreement

Contract terms to confirm

Review processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.

  1. Can a reserve or post-termination hold apply to this product, and how is it released?

    The entity that may establish and hold a reserve, the reserve amount and the release terms are not specified.

  2. What events allow EBANX Pay-in to be suspended or terminated?

    The notice period, any right to cure a breach, and the events allowing immediate suspension are not specified.

  3. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

  4. Who handles open disputes, chargebacks and case submissions after termination?

    Ownership of open disputes, chargebacks and case submissions after termination is not specified.

  5. Who monitors card-network thresholds, and what happens before the merchant exceeds one?

    Card-network monitoring programs and escalation thresholds are not specified.

Legal entity & licenseContracting entity, license or registration, and regulated payment services.

  1. Will the agreement be with EBANX PTE. LTD., EBANX Instituicao de Pagamentos Ltda., EBANX Mexico Local Payments S.A. de C.V., EBANX Silver S.A., or EBANX Chile Local Payments SpA, and which authorization applies?

    More than one provider entity is linked to this product; the agreement must identify the applicable entity and authorization.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

SupportSupport contacts, hours, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which support hours and contact channels cover EBANX Pay-in, and where should a merchant report payment-processing or merchant-settlement issues?

    The support scope for EBANX Pay-in and the contacts for payment-processing or merchant-settlement issues are not specified.

  3. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What this product includes, which restrictions apply and which merchant-agreement terms are not specified.

Included capabilities

Capabilities included with EBANX Pay-in.

  • Pay-in processing for cards and local payment methods in supported emerging markets, with Direct API, Drop-in, hosted Payment Page and Payment Link integration paths. EBANX processes and reconciles the payment and settles the merchant under the agreed domestic, international or mixed model; connected local acquirers, banks and payment rails perform country-specific regulated functions.