Skip to main content
HighRiskPaymentProvider.comPayment provider reviews
Boku Online Payments

Company overview

About Boku

What the company provides

  • Acquirer
  • Gateway
  • Payment method

Merchant accounts, gateway access, transaction processing and funds handling depend on the selected product.

Boku provides a mobile-first local-payment network covering wallets, account-to-account schemes, buy-now-pay-later and direct carrier billing through one API and consolidated settlement.

The relevant Boku operating entity processes or collects under the merchant agreement, while mobile carriers, wallets, banks, payment schemes and other acquirers remain separate participants. Named Boku entities provide regulated acquiring in specified markets, but the wider network does not give every merchant a card merchant account, MID or direct-acquiring relationship.

Founded 2008boku.comUpdated Aug 15, 2026

Selected product

Boku Online Payments

Boku local-payment network

Merchant activation & payment-method setup

  1. Merchant setup

    Varies by agreement

  2. Merchant activation

    The Boku group operating entity assigned in the merchant agreement activation depends on merchant acceptance, Boku legal entity, payment method, market, currency, recurring capability, local partner and settlement route are contract- and configuration-dependent

    The Boku group operating entity assigned in the merchant agreement provides the payment method. The global Boku network combines Boku-regulated entities, collection agents and connected payment networks. This configuration does not promise a universal direct-acquiring relationship, card merchant account or dedicated card MID.

Primary legal entity

Boku, Inc.

Jurisdiction
United States
Company type
Public company

Legal entities by jurisdiction

11 legal entities across 8 jurisdictions

  • United States3 entities
  • United Kingdom2 entities
  • Brazil1 entity
  • India1 entity
  • Ireland1 entity
  • Malaysia1 entity
  • Philippines1 entity
  • Singapore1 entity

Operating scale

Consumer accounts reachable
≥7,000,000,000 consumer accounts
Payment methods
≥200 local payment methods
Operating markets
≥60 countries

The legal entity supplying a product can differ by product and country.

Product portfolio

Boku products

Compare regulated payment acquiring and payment methods by account setup, approval, payment or data flow, and contract terms.

Boku Online Payments

Role in this product

  • Payment method
  • Payment platform processing and settlement coordination
  • Acquirer
  • Regulated payment acquirer
  • Merchant settlement

One REST API for approved local wallets, account-to-account methods, buy-now-pay-later and carrier-billing connections, with standardized payment flows, cross-border collection, currency conversion, consolidated reporting and merchant settlement.

The global network combines Boku operating entities with connected payment networks and is not one universal direct-acquiring account.

Related services
Alternative payment methodsDirect APIEmbedded checkoutMerchant settlementRecurring billing
Features
ChargebacksCheckoutComplianceFraud and riskOnboardingPayment operationsPricingReportingSettlementSupportUnderwriting

Boku Direct Carrier Billing

Role in this product

  • Payment method
  • Direct carrier billing provider
  • Direct carrier billing platform processing clearing and settlement

Mobile-account payment acceptance for eligible one-time purchases and subscriptions.

The customer authorizes a charge that is added to a postpaid mobile bill or deducted from prepaid balance; Boku supplies payment integration, processing, clearing and settlement while the mobile carrier controls subscriber eligibility, billing limits and collection from the customer.

Related services
Alternative payment methodsDirect APIEmbedded checkoutMerchant settlementRecurring billing
Features
ChargebacksCheckoutComplianceFraud and riskOnboardingPayment operationsPricingReportingSettlementSupportUnderwriting

Selected product

Boku Online Payments

Related services
5 capabilities
Features
11 capabilities

Regulated acquirer, payment rail & merchant settlement

Which licensed entity contracts and approves the merchant, who controls the payment instrument or telecom rail, how transaction funds are safeguarded and how the merchant is settled.

01 · Role in this product
Payment method · Payment platform processing and settlement coordination · Acquirer · Regulated payment acquirer · Merchant settlement
02 · Account & contracting
Varies by agreement
03 · Eligibility & approval
Varies by agreement
04 · Settlement & funds
Varies by agreement

Selected product: Boku Online Payments.

Payment method

Boku Online Payments: customer payment, refunds & settlement

Review how the payment method is presented, authorized, refunded and settled, including the companies that handle funds.

Selected product: Boku local-payment network

Included in Boku Online Payments

Features included with this product.

Solutions
Alternative payment methodsDirect APIEmbedded checkoutMerchant settlementRecurring billing
Capabilities
ChargebacksCheckoutComplianceFraud and riskOnboardingPayment operationsPricingRecurring billingReportingSettlementSupportUnderwriting

Payment method & funds flow

How customers authorize Boku Online Payments, which payment actions are available and which company handles each stage of the payment.

Included

Payment method acceptance

Customer payment, authorization, refunds, payment status and funds handling.

Payment method

From payment method selection to settlement

Offer the method

Product role, availability and merchant onboarding

Role in this product
Payment method
Business onboarding
Yes
Availability
Merchant acceptance, Boku legal entity, payment method, market, currency, recurring capability, local partner and settlement route are contract- and configuration-dependent.

Authorize the payment

Checkout, API and customer authorization

API available
Yes
Payment integration included
Yes

Process, refund & report

Funds handling, payment actions and status events

Moves payment funds
Yes
Handles payment funds
Yes
Processes payments
Yes
Sends merchant settlement
Yes
Consumer support included
No
Merchant support included
Yes
Account relationship
Merchant remains seller and consumer counterparty
Payment processing model
The merchant sends a standardized Boku payment request. The selected wallet, bank, account-to-account scheme, buy-now-pay-later provider, carrier or local acquirer performs its network-specific authorization while Boku coordinates the flow, reporting and agreed settlement.
Seller funds model
Boku consolidates collections, currency conversion and merchant settlement under the selected agreement. The entity receiving or safeguarding funds, settlement timing, deductions, currency and any payment-network risk remain method- and market-specific.
Seller of record
No
Tax responsibility
No
Payment-method activation · Boku local-payment network

Can this merchant activate this payment method?

The Boku group operating entity assigned in the merchant agreement activation depends on merchant acceptance, Boku legal entity, payment method, market, currency, recurring capability, local partner and settlement route are contract- and configuration-dependent.

Merchant eligibility

Owner, director and operating-location requirements are not specified

Merchant activation

The Boku group operating entity assigned in the merchant agreement activation depends on merchant acceptance, Boku legal entity, payment method, market, currency, recurring capability, local partner and settlement route are contract- and configuration-dependent

The Boku group operating entity assigned in the merchant agreement provides the payment method. The global Boku network combines Boku-regulated entities, collection agents and connected payment networks. This configuration does not promise a universal direct-acquiring relationship, card merchant account or dedicated card MID.

Payment method
Platform account review
Product
Boku local-payment network
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Merchant eligibility & acceptable use

Which merchants and products are accepted?

Eligibility depends on the business activity, products sold, merchant country, customer countries and agreement.

Eligibility requirements

01

Processing statements

Not specified

Confirm how many complete statement months are required

02

Eligibility information

These checks cover Boku, carrier and payment-network acceptance for the network and Direct Carrier Billing configurations; they do not create a merchant-owned card account or MID. Carrier and local-payment-method limits and acceptance rules can apply after Boku has accepted the merchant.

03

Payment-method activation decision

Boku and the relevant payment network, carrier or acquiring entity can approve, limit or decline a merchant, product, market or method. One integration or approved method does not establish approval for another carrier, country or regulated route.

Restricted activity

Business restrictions

Business activity · product · customer country · currency

Merchant product and transaction restrictions

Illegal or sanctions restricted activity, Unapproved products services or content, Third party payment aggregation without approval, Regulated activity without required authorization, Fraudulent unauthorized or improper use, and Excessive refund or chargeback risk

02Payment-method setup

What is needed before payments can start?

Company, ownership, website, settlement and integration information required before activation.

Payment-method setup

Submit merchant details → complete review → integrate → test → activate

Payments begin after merchant review, settlement setup and integration testing.

Payment-method activation documents

Documents to prepare

  1. 01Company and ownership information
  2. 02Website app product and subscription details
  3. 03Target markets payment methods and carriers
  4. 04Consumer flow refund and support process
  5. 05Settlement bank account
  6. 06Additional compliance or network information when requested
  7. 07Legal business and representative information
  8. 08Beneficial owner information when requested
  9. 09Merchant website app or digital service
  10. 10Product service and subscription description
  11. 11Target markets payment methods and transaction flow
  12. 12Expected volume and ticket information when requested
  13. 13Consumer terms refund and support process
  14. 14Regulated business license when required

Payment-method activation

  1. 01

    Contact sales

  2. 02

    Describe merchant business products and consumer flow

  3. 03

    Identify target markets methods carriers and currencies

  4. 04

    Provide company ownership website or app and settlement details

  5. 05

    Complete merchant product risk and regulatory review

  6. 06

    Agree contracting entity commercial and settlement terms

  7. 07

    Integrate API authentication charge refund and notifications

  8. 08

    Test method and market specific scenarios

  9. 09

    Activate approved payment methods and markets

Payment-method requirements

Merchant, website and settlement checks

Application and activation requirements.

Website requirements

  • Accurate merchant and product information
  • Consumer terms and privacy notice
  • Refund cancellation and support information
  • Clear recurring charge disclosure when applicable

Payment-method acceptance requirements

  • Merchant owner and representative identification
  • Industry product and content review
  • Sanctions AML and local regulatory review
  • Website app and consumer flow review
  • Payment method carrier and country eligibility
  • Risk and settlement review
  • Technical certification and testing

Payment-method setup tasks

The onboarding tasks performed by the provider are not specified

Before applying

Payment-method requirements to confirm

Contracting entity, accepted businesses, country coverage, settlement terms and activation timing are not fully specified.

Payment-method activation & acceptable use

Merchant, products, countries, currencies and settlement.

  1. 01

    Which merchant countries, business types, websites, customer countries and currencies qualify for the Boku group operating entity assigned in the merchant agreement through Boku local-payment network?

    The complete payment-method eligibility and country-by-currency availability are not specified.

Underwriting process & approval time

Decision criteria, manual review, when review starts or pauses, and decision timing.

  1. 02

    How long does activation by the Boku group operating entity assigned in the merchant agreement take after the required account and integration are ready?

    Payment-method activation time is not specified.

Payment method & countries · Boku local-payment network

Where can the merchant offer this payment method, and which customer countries and currencies are supported?

Merchant country, customer availability, currencies, payment confirmation, refunds and settlement are defined by the payment-method agreement.

Selected product

Boku local-payment network

Payment-method coverage

Selected product

Merchant activating the payment method

Merchant-country availability for this payment method is not specified

Business location, customer country, payment-method availability and currencies are separate requirements.

Payment-method category

Payment-method category is not specified

This is the selected product category. Features and market availability are set in the product agreement.

Availability depends on

  • Merchant country
  • Customer country
  • Currency
  • Merchant agreement

The Boku group operating entity assigned in the merchant agreement provides the payment method. Merchant countries, customer availability, currencies, payment confirmation, refunds and settlement depend on the product and market.

01Selected product

Payment-method acceptance and availability

This is the selected payment method. Merchant countries, customer availability, currencies, refunds and settlement depend on the product agreement.

02Countries & availability

Where can the merchant activate the product, where can customers pay, and which currencies are available?

Merchant location, customer country, currency and payment-method availability can differ.

Country coverage

Business, customer and payment-method coverage

  1. 01

    Merchant location

    Where can the merchant activating this payment method be registered?

    Merchant-country availability for this payment method is not specified

    This is where the business is registered; it does not determine customer-country or payment-method availability.

    Merchant activation
  2. 02

    Merchant availability

    Where can merchants activate this payment method?

    Merchant countries and settlement terms are not specified

    Merchant activation, payment confirmation, refunds and settlement depend on the payment-method agreement and market.

    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    ≥60 countries across Boku's products

    Customer availability depends on the selected payment method, country and currency.

    Across all products

Payment method & settlement

Payment-method availability and terms to confirm

  1. Which merchant countries, customer countries and currencies are enabled for this payment method?

    Merchant and customer availability are not specified by country and currency.

  2. How are payments confirmed, refunded and settled, and which limits apply?

    Payment confirmation, refunds, settlement and limits depend on the market and agreement.

Pricing & merchant settlement · Boku local-payment network

What does accepting Boku local-payment network cost, and when are payments settled?

Payment-method rates, refunds and merchant crediting

Pricing

Standard merchant rate is not specified for this payment method

The pricing plan does not specify the effective merchant transaction, refund, currency-conversion or merchant-crediting charges.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Boku Online Payments pricing

  2. 02 · Pricing model

    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Payment method or network
    • Payment acquiring
    • Gateway or platform
    • Currency conversion
    • Refund or dispute
    • Merchant settlement
    • Advanced payment service

    Amounts and applicability vary by merchant agreement.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
early-termination fee
monthly minimum
02Refunds & merchant crediting

Which refunds & merchant crediting terms apply?

Refund actions, merchant-crediting timing and related charges.

Refunds & merchant crediting

  • Refund
  • Refund reporting

Refund timing, merchant-crediting timing and related charges are not fully specified.

03Merchant settlement

When do accepted payments become available to the merchant?

When accepted payments are settled to the merchant and how the funds are transferred.

Accepted payments and merchant settlement

Payment settlement timing

The payment-method agreement determines when accepted payments are settled to the merchant.

Settlement & transfer schedule

  • Boku consolidated local-payment merchant settlement: Set in agreement

Transfer methods

  • Methods: Bank transfer
  • Currencies: USD, EUR, and GBP

Merchant fees & settlement terms

Terms to confirm in the agreement

Price

  1. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  2. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  3. For Boku consolidated local-payment merchant settlement, what is the contractual merchant settlement delay, cutoff timezone and treatment of weekends or holidays?

    The merchant settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  4. Is there a minimum merchant settlement amount, carry-forward rule or fee below threshold for Boku consolidated local-payment merchant settlement?

    A merchant settlement minimum or carry-forward rule is not specified.

Refunds & merchant crediting

  1. What is the effective merchant price for Boku local-payment network, including the transaction rate and any refund, currency-conversion or settlement charges?

    The merchant rate and related charges are not specified for the selected payment method.

  2. What refund time limits, merchant-crediting timing and related charges apply to Boku local-payment network?

    Refund timing, merchant-crediting timing and related charges are not fully specified.

Payment method flow · Boku local-payment network

How do payment method selection, customer authorization, refunds and settlement work?

Payment method acceptance, customer authorization, refunds, settlement and reporting.

Payment method flow

Select method → customer authorization → payment status → settlement

The selected product determines how the payment method is presented, authorized, refunded and reported.

Selected product

Boku local-payment network

Payment method acceptance, customer authorization, refunds, settlement and reporting.

  1. Select method

    2 company checkout options

    Varies by product

  2. Authorize

    Gateway included

  3. Handle funds

    Boku provides the payment method · Processes transactions

  4. Report

    Included with this product

01

Customer payment

How is the payment method presented to the customer?

Customer-facing payment options and supported devices.

Customer payment

Varies by product
  1. 01

    Boku online local-payment flow

    Local payment checkout

    • Merchant checkout
    • Method specific redirect
    • Consumer mobile device
    • Standardized API request
    • Method specific authorization
    • One time payment
    • Repeat charge where supported
    • Refund
  2. 02

    Boku Direct Carrier Billing flow

    Direct carrier billing checkout

    • Merchant checkout
    • Consumer mobile device
    • Mobile number or carrier identification
    • Consumer authorization
    • Postpaid bill charge
    • Prepaid balance deduction where supported
    • One time payment
    • Subscription where supported

Boku offers these checkout options, but does not specify which one is included with Boku local-payment network.

Customer payment flow

Not specified

The customer payment flow is not specified for Boku local-payment network

02

Integration & authorization

Which integration, authorization and payment-status tools are available?

APIs, authorization steps, payment status events and refunds.

Selected setup

Payment method entry point

How requests enter this product and which integration boundary applies.

Payment gateway

Gateway included

The gateway integration model and product-specific features are not specified for Boku local-payment network.

Integration & authorization

Payment method integration, status events and refunds

Payment method

No additional integration & authorization details are specified.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Recurring-payment features
  • Tokenized payment authorization
  • Recurring subscription charge
  • Merchant initiated charge after consumer authorization
  • Free trial to paid subscription flow
  • Charge and refund API
  • Transaction notifications
Billing types
  • One-time
  • Subscription
  • Merchant initiated repeat charge
  • Ad hoc one click repeat charge
Subscription models
  • Fixed recurring
Recurring feature availability
  • Payment method or carrier
  • Payer account eligibility
  • Merchant and product approval
  • Country and currency
  • Consumer authorization
  • Carrier or network subscription limits
03

Payment and funds

Who processes the payment, handles funds and pays the merchant?

The companies that process the payment, handle funds and pay the merchant.

Payment and funds

  • Boku provides the payment method
  • Processes payments
  • Pays or settles funds to the merchant
  • Handles funds in the payment flow

Available controls

Who supplies the payment method, activates the merchant, confirms payments, handles refunds and settles the proceeds.

  1. 01

    Supported transaction types

    Customer payment, refund and status actions available with this product.

    Supported transaction types

    • REST API
    • API request authentication
    • Charge
    • Refund
    • Asynchronous notifications
    • Idempotency and retry handling
    • Test environment
    • Transaction reporting
    • Refund reporting
    • Settlement and payout reporting via SFTP
04

Payment records

Which payment, refund and settlement records are available?

Payments, refunds, settlement reports and reconciliation.

Payment records

Customer authorization → payment status → refund → settlement report

Payment references, status events, refund records and settlement reports.

  1. 01

    Payment records

    Payments, refunds, settlement reports and reconciliation.

    Consolidated reporting

    Included with this product

Before integration

Integration details not specified

  1. 01

    Which hosted, embedded or API payment flow is used for Boku local-payment network, and how are payment confirmation and customer return handled?

    The customer payment, confirmation and return flow are not specified.

  2. 02

    Which gateway integration, transaction controls, tokenization, webhooks and 3DS setup are included with Boku local-payment network?

    A gateway is included, but its integration model and product-specific features are not specified for Boku local-payment network.

Prepaid eCash, refunds & support

Boku Online Payments: risk, licenses & support

Prepaid-code authorization, payment status, reversals, refunds, merchant crediting, e-money issuer, legal entity and support.

Boku Online PaymentsService: Boku local-payment network
01 / Prepaid eCash risk & continuity

How are prepaid-code payments authorized and refunded?

Prepaid balance or code validation, payment status, reversals, refunds, account restrictions and merchant-crediting timing.

eCash authorization & refunds

Boku processes payments made with this payment method

The customer authorizes payment with the selected payment method. Payment status, reversals, refunds, account restrictions and merchant-crediting timing depend on the payment-method agreement.

Role in this product
Payment method · Payment platform processing and settlement coordination · Acquirer · Regulated payment acquirer · Merchant settlement
Prepaid payment & merchant crediting
Boku processes payments made with this payment methodThe funds holder, merchant-crediting entity, currency and timing are not specified for this payment method.

Prepaid payment reversals & continuity

What happens when a prepaid payment fails or must be reversed?

Validation, final payment status, reversal, refund destination and merchant-crediting rules belong in the payment-method agreement.

  • How is the payment authorized at checkout, and which status confirms completion?

  • How are failed, reversed or refunded payments handled, and where is the customer credited?

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening is available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Mobile device authenticationMulti factor authorization where supportedTokenizationTransaction limitsMethod and carrier risk rulesMerchant and transaction monitoringRefund and dispute controls
Signals
Consumer authorizationMobile carrier wallet bank or payment network responseMerchant and transaction dataPayment method and market rules
Before signingPrepaid authorization, reversal, refund and merchant-crediting terms3 items to confirmReview contract terms
02 / Legal entity & e-money license

Which legal entity provides the prepaid payment method and issues the e-money?

The contracting entity, payment-method operator and e-money issuer can differ by product and jurisdiction.

For this product

Contracting entity and e-money provider

Payment method. The contracting entity for Boku Online Payments is not specified. The provider entities linked to this product are Boku Network Services IE Limited · Boku Account Services UK Limited · Boku Network Services MY Sdn. Bhd. · Boku Network Services IN Pvt. Ltd. · Boku Network Services SG Pte. Ltd. · Boku Network Brasil Instituição de Pagamento Ltda. · Boku Network Services PH, Inc. · Boku Network Services, Inc. · Boku Payments, Inc. The linked e-money license or registration is Payment Institution · Electronic Money Institution · Non bank payment acquirer · Payment Aggregator · Major Payment Institution · Operator of a Payment System · Money Services Business registration.

An e-money license identifies a regulated entity, but the agreement must still identify the contracting entity and the prepaid payment services it provides.

  1. 01 · Contracting entity

    Not specified for this product

  2. 02 · eCash or e-money provider entity

    Boku Network Services IE Limited · Boku Account Services UK Limited · Boku Network Services MY Sdn. Bhd. · Boku Network Services IN Pvt. Ltd. · Boku Network Services SG Pte. Ltd. · Boku Network Brasil Instituição de Pagamento Ltda. · Boku Network Services PH, Inc. · Boku Network Services, Inc. · Boku Payments, Inc.

  3. 03 · E-money license or registration

    Payment Institution · Electronic Money Institution · Non bank payment acquirer · Payment Aggregator · Major Payment Institution · Operator of a Payment System · Money Services Business registration

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

9 entities · 9 licenses or registrations

Boku Network Services IE Limited

Ireland · Private limited company

Payment Institution

Central Bank of Ireland · Authorization C433468 · 3 permitted payment services · Active · Entity: Boku Network Services IE Limited

Other legal entities (8)

Boku Account Services UK Limited

United Kingdom · Registry 06169107 · Private limited company

Electronic Money Institution

Financial Conduct Authority · Firm Reference Number 900030 · 4 permitted payment services · Active · Entity: Boku Account Services UK Limited

Boku Network Services MY Sdn. Bhd.

Malaysia · Registry 202001038762 (1395083-T) · Private limited company

Non bank payment acquirer

Bank Negara Malaysia · 1 permitted payment service · Active · Entity: Boku Network Services MY Sdn. Bhd.

Boku Network Services IN Pvt. Ltd.

India · Registry U74940MH2009PTC196659 · Private limited company

Payment Aggregator

Reserve Bank of India · Authorization 182/2024 · 2 permitted payment services · Active · Entity: Boku Network Services IN Pvt. Ltd.

Boku Network Services SG Pte. Ltd.

Singapore · Registry 201906003G · Private limited company

Major Payment Institution

Monetary Authority of Singapore · License PS20200527 · 2 permitted payment services · Active · Entity: Boku Network Services SG Pte. Ltd.

Boku Network Brasil Instituição de Pagamento Ltda.

Brazil · Registry 07.115.294/0001-46 · Limited liability company

Payment Institution

Central Bank of Brazil · 3 permitted payment services · Active · Entity: Boku Network Brasil Instituição de Pagamento Ltda.

Boku Network Services PH, Inc.

Philippines · Registry 2021050014395-32 · Corporation

Operator of a Payment System

Bangko Sentral ng Pilipinas · License OPSCOR-2022-0031 · 1 permitted payment service · Active · Entity: Boku Network Services PH, Inc.

Boku Network Services, Inc.

United States · Registry 4292396 · Corporation

Money Services Business registration

Financial Crimes Enforcement Network · Registration 31000293464577 · FinCEN MSB Registrant Search · Entity: Boku Network Services, Inc.

Boku Payments, Inc.

United States · Registry 4425154 · Corporation

Money Services Business registration

Financial Crimes Enforcement Network · Registration 31000293464555 · FinCEN MSB Registrant Search · Entity: Boku Payments, Inc.

Security & regulatory information

Certifications, safeguarding arrangements and cross-border permissions for this product.

01

Security standards

Certifications and assessments

Information security management certification

Information security management certification applies to Boku local-payment network · Boku regulated payment acquiring · Boku Direct Carrier Billing.

02

Safeguarding

Safeguarding or escrow arrangements

Segregated safeguarding accounts for relevant merchant funds

Affiliated entity: Boku Network Services IE Limited · Entity: Boku Network Services IE Limited

Segregated safeguarding accounts for customer funds

Affiliated entity: Boku Account Services UK Limited · Entity: Boku Account Services UK Limited

Nodal or escrow account structure required for Indian payment-aggregator merchant settlement

Affiliated entity: Boku Network Services IN Pvt. Ltd. · Entity: Boku Network Services IN Pvt. Ltd.

Trust account with a safeguarding institution for relevant merchant monies

Affiliated entity: Boku Network Services SG Pte. Ltd. · Entity: Boku Network Services SG Pte. Ltd.

Before signingContracting entity, e-money issuer, prepaid payment and refund terms3 items to confirmReview contract terms
03 / Support

How can businesses get help with prepaid payments and refunds?

Company support hours and contact channels are available. It is not specified which ones cover Boku local-payment network and rejected prepaid payments, reversals, refund delays, account restrictions or delayed merchant crediting. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and rejected prepaid payments, reversals, refund delays, account restrictions or delayed merchant crediting are not specified.

Other company contacts

Support hours are not specified for these contacts.

Consumer support

support.boku.com

General

boku.com/group-entities
Before signingPrepaid-payment, reversal, refund and crediting support3 items to confirmReview contract terms
Boku local-payment network / Before signing

What should the payment method agreement include?

Confirm customer and currency coverage, authorization, payment and refund fees, funds handling, merchant payment timing, reversals, support and termination.

Before signing

Boku local-payment network: terms to confirm

Confirm where customers can use the payment method, how payments and refunds work, who handles funds and when the merchant is paid.

Payments, fees & merchant payment

Customer and currency coverage, payment and refund fees, conversion costs, balances and merchant payment timing

Reversals, holds & exit

Reversed or unauthorized payments, fraud-loss allocation, account restrictions, held funds, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Payment reversals, fraud & account holdsReversed or unauthorized payments, fraud-loss allocation, suspension and held funds.
  2. 02Contracting entity & payment servicesContracting entity, regulated payment services and the companies handling funds.
  3. 03Payment supportContacts and response targets for authorization, payment, refund and account issues.
Payment method agreement

Payment method terms to confirm

Review customer and currency coverage, payment and refund fees, authorization, merchant payment, reversals, account holds, support and termination.

Payment reversals, fraud & account holdsReversed or unauthorized payments, fraud-loss allocation, suspension and held funds.

  1. How are failed, reversed or refunded payments handled, and where is the customer credited?

    Failure, reversal and refund handling are not specified.

  2. How is the payment authorized at checkout, and which status confirms completion?

    Authorization and final-payment-status rules are not specified.

  3. When is the business credited for a completed payment, and which settlement currency and cutoffs apply?

    Merchant-crediting timing, settlement currency and cutoffs are not specified.

Contracting entity & payment servicesContracting entity, regulated payment services and the companies handling funds.

  1. Will the agreement be with Boku Network Services IE Limited, Boku Account Services UK Limited, Boku Network Services MY Sdn. Bhd., Boku Network Services IN Pvt. Ltd., Boku Network Services SG Pte. Ltd., Boku Network Brasil Instituição de Pagamento Ltda., Boku Network Services PH, Inc., Boku Network Services, Inc., or Boku Payments, Inc., and which authorization applies?

    More than one provider entity is linked to this product; the agreement must identify the applicable entity and authorization.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

Payment supportContacts and response targets for authorization, payment, refund and account issues.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which support hours and contact channels cover Boku local-payment network, and where should a business report declined payments, reversals, refunds, account restrictions or delayed merchant crediting?

    The support scope for Boku local-payment network and the contacts for payment authorization, refunds and merchant-crediting issues are not specified.

  3. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What this payment method includes, where it is available and which payment terms are not specified.