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Paddle Billing

Company overview

About Paddle

What the company provides

  • Merchant of Record

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

Paddle Billing is a merchant-of-record service for software and digital-product businesses.

Paddle resells approved products to buyers, processes the payment, calculates and remits applicable sales taxes, handles buyer payment support, refunds and chargebacks, and pays the supplier from its Paddle balance. The supplier does not receive a conventional merchant account or MID from Paddle and remains responsible for the product, fulfilment, product support and the accuracy of business and product information.

Founded 2012paddle.comUpdated Jul 31, 2026

Selected product

Paddle Billing

Merchant of Record & seller onboarding

  1. Merchant of Record

    Paddle acts as Merchant of Record

  2. Seller and product approval

    Paddle reviews the seller, its websites or apps, and each product before sales are enabled

    The Merchant of Record approves the seller, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Primary legal entity

Paddle.com Market Limited

Jurisdiction
United Kingdom
Company type
Private limited company

Legal entities by jurisdiction

3 legal entities across 3 jurisdictions

  • Ireland1 entity
  • United Kingdom1 entity
  • United States1 entity

The legal entity supplying a product can differ by product and country.

Product portfolio

Paddle products

Compare Merchant of Record products by seller eligibility, checkout, tax scope, fraud and dispute responsibility, payout timing and contracting entity.

Paddle Billing

Role in this product

  • Merchant of Record
  • Non exclusive reseller
  • Payment processing
  • Sales tax calculation collection and remittance
  • First line order and payment support
  • Refunds and chargebacks
  • Supplier balance and payout

Merchant-of-record billing for approved software and digital products.

Paddle is the reseller and seller to the buyer, provides checkout and invoicing, processes payments, calculates and remits sales tax, handles first-line order support, refunds and chargebacks, and sends the supplier its net balance on the Paddle payout schedule.

Related services
Alternative payment methodsBilling and invoicingChargeback managementDecline recoveryDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordSeller payoutsPayment linksPayment vaultRecurring billing
Features
ChargebacksCheckoutFraud and riskSeller onboardingPayment operationsPricingReportingSeller payoutsSeller & product approval

Selected product

Paddle Billing

Related services
13 capabilities
Features
9 capabilities

Merchant of Record, checkout, tax, disputes & seller payouts

Who sells to the customer, collects payment, handles applicable tax and disputes, and pays the business.

01 · Role in this product
Merchant of Record · Non exclusive reseller · Payment processing · Sales tax calculation collection and remittance · First line order and payment support · Refunds and chargebacks · Supplier balance and payout
02 · Merchant of Record agreement
Paddle acts as Merchant of Record
03 · Seller & product approval
Paddle reviews seller and product eligibility
04 · Seller payout
Monthly seller payout by Paddle

Selected product: Paddle Billing.

Merchant of Record

Paddle Billing: checkout, tax, disputes & seller payouts

Review who sells to the buyer, which payments and taxes are handled, how refunds and chargebacks work, and when the seller is paid.

Selected product: Paddle Billing

Included in Paddle Billing

Features included with this product.

Solutions
Alternative payment methodsBilling and invoicingChargeback managementDecline recoveryDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant of RecordSeller payoutsPayment linksPayment vaultRecurring billing
Capabilities
ChargebacksCheckoutFraud and riskSeller onboardingPayment operationsPricingRecurring billingReportingSeller payoutsSeller & product approval

Buyer payment, tax, disputes & seller payout

Who sells through Paddle Billing, receives the buyer payment, handles tax and disputes, and pays the seller.

Included

Merchant of Record

Paddle.com Inc. for sales to US buyers; Paddle Payments Limited or Paddle.com Market Limited for other sales, according to the supplier location and agreement acts as Merchant of Record. Paddle handles buyer refunds and chargebacks. Paddle records the supplier balance and sends seller payouts. The supplier keeps product ownership, fulfilment and product support. Paddle is the party disputed by the buyer, but may deduct the refunded or charged-back amount, payment-provider costs and the applicable fee from the supplier balance or recover a shortfall from the supplier. Paddle calculates, collects and remits VAT, GST, sales tax, Sales and use tax, digital services tax, and Corporate withholding tax where applicable for covered sales.

Merchant of Record responsibilities

Who sells to the buyer, handles each adjustment and pays the seller?

Seller & reseller agreement · The entity selling to the buyer and the supplier's relationship with it

Product role
Merchant of Record
Seller onboarding
Yes
Seller relationship
Supplier to Paddle as the merchant of record and reseller
Merchant of Record agreement
The supplier appoints Paddle as a non-exclusive reseller. Paddle sells the approved product to the buyer as merchant of record; Paddle does not issue the supplier a conventional merchant account or MID.
Seller of record
Yes

Buyer payment & support

Checkout, payment processing and first-line buyer payment support

Billing API
Yes
Receives buyer payments
Yes
Processes buyer payments
Yes
Payment integration
Yes
Buyer payment support
Yes
Buyer payment flow
The buyer pays Paddle for the covered transaction. Paddle processes the payment through its payment providers and acquirers, records the supplier's net proceeds in the Paddle balance and later pays the supplier.

Tax, refunds & chargebacks

Taxes handled for covered sales and responsibility for payment adjustments

Tax responsibility
Yes
Taxes handled
  • VAT
  • GST
  • Sales tax
  • Sales and use tax
  • Digital services tax
  • Corporate withholding tax where applicable

Supplier balance & seller payout

Balance deductions, seller support and the transfer of net sale proceeds

Records the supplier balance
Yes
Sends seller payouts
Yes
Seller support
Yes
Supplier balance & payout
Paddle pays the supplier the sale price less sales tax, Paddle fees and other permitted deductions. Refunds, chargebacks, related fees, fines and other liabilities may be deducted from the supplier balance or recovered from the supplier.

Seller, product & market eligibility

Eligible sellers, approved products, buyer markets and other availability conditions

Seller, product & market eligibility
Approval is limited to eligible software and digital products, approved supplier websites or apps, supported territories and Paddle's continuing risk tolerance. Paddle's public acceptable-use policy prohibits many high-risk categories, including gambling, adult services, regulated financial services, payment services, cryptocurrency trading, physical goods and digital marketplaces for third-party sellers.
Questions to confirm

Which seller countries, buyer markets and product categories are eligible for this Merchant of Record service?

The complete seller-country, buyer-market and product-category coverage is not specified.

Seller eligibility · Paddle Billing

Can this seller use the Merchant of Record product?

Paddle reviews the seller, its websites or apps, and each product before sales are enabled.

Seller eligibility

Seller-country eligibility for this Merchant of Record product is not specified

Seller availability depends on the supplier location, approved websites or apps, products and the Merchant of Record's approval.

Seller onboarding

Paddle reviews the seller, its websites or apps, and each product before sales are enabled

The Merchant of Record approves the seller, its websites or apps, and the products it will resell. This is not an application for a conventional merchant account.

Onboarding arrangement
Seller underwriting
Product
Paddle Billing
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Seller, product & country eligibility

Which sellers, products and countries are accepted?

Seller eligibility depends on the business model, products sold, customer countries and the terms agreed with the Merchant of Record.

Eligibility requirements

01

Seller and product approval

Paddle must approve the supplier, its websites or apps and each product sold through Paddle. Approval can be refused, suspended or withdrawn if the product is outside Paddle's acceptable-use policy or risk tolerance.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Prohibited

Physical products, Standalone human services, Donations and crowdfunding, Digital marketplaces for third party sellers, Adult and age restricted content or services, Gambling betting lotteries and games of chance, Regulated financial products and services, Payment services, Cryptocurrency exchanges trading and stored value, Travel services, and Outbound telemarketing

Restricted

Realistic human face content generation, Technical support services, and Vpn and proxy products

02Seller onboarding

What must be completed before sales can start?

Seller information, products, customer countries, tax treatment, refunds and seller payout terms.

Seller onboarding

Seller review → agree products and countries → begin sales through the Merchant of Record

Missing product, country or tax information can delay contract approval.

Seller-onboarding documents

Documents to prepare

  1. 01Government business registration document when required
  2. 02Ownership breakdown for owners over 25 percent when required
  3. 03Identity verification information
  4. 04Product description and specification
  5. 05Product tax category
  6. 06Pricing
  7. 07Supplier websites or apps
  8. 08Payout details

Seller onboarding & sales launch

  1. 01

    Create a Paddle account

  2. 02

    Complete domain review

  3. 03

    Complete business verification when required

  4. 04

    Complete identity verification

  5. 05

    Submit products and prices

  6. 06

    Configure checkout tax and payment methods

  7. 07

    Provide payout details

  8. 08

    Complete live integration review

Seller checks

Seller-onboarding checks

Application and activation requirements.

Website requirements

  • Clear and accurate product information
  • Approved supplier domain or app
  • Paddle reseller disclosure
  • Applicable terms refund and cancellation information

Seller-onboarding checks

  • Domain and website review
  • Business and stakeholder verification
  • Identity verification
  • Product and tax classification
  • Acceptable use policy
  • Fraud and chargeback risk

Seller-onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Seller eligibility, accepted products and countries, tax responsibilities and payout terms are not fully specified.

Approval & restrictions

Who reviews the business and which products, jurisdictions or MCCs are excluded.

  1. 01

    Which seller countries qualify for this Merchant of Record service?

    Seller-country eligibility is not specified.

  2. 02

    Which legal entity is the Merchant of Record for each seller and buyer market?

    The Merchant of Record entity varies by market or agreement.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies only to

Paddle Billing

Vertical acceptance for Paddle Billing
VerticalProvider’s position
AdultProhibitedIn the provider’s wordsAdult and age restricted content or services
CryptoProhibitedIn the provider’s wordsCryptocurrency exchanges trading and stored value
Financial servicesProhibitedIn the provider’s wordsRegulated financial products and services
iGamingProhibitedIn the provider’s wordsGambling betting lotteries and games of chance
TravelProhibitedIn the provider’s wordsTravel services
Payment methods & countries · Paddle Billing

Where can customers pay, and which methods can the Merchant of Record accept?

Seller eligibility, buyer markets, payment methods and currencies are defined by the Merchant of Record agreement.

Selected product

Paddle Billing

Merchant of Record coverage

Selected product

Seller using Merchant of Record

Seller-country eligibility for this Merchant of Record product is not specified

Seller country, buyer market, Merchant of Record entity, payment methods and currencies are separate requirements.

Payment types

  • Cards
  • Local payment methods
  • Wallets
  • Bank transfer

Currencies

≥20 checkout currencies

The currencies total can include several products; the number available with this product depends on the agreement.

Availability depends on

  • Buyer country
  • Transaction currency
  • Product type
  • Seller eligibility
  • Paddle configuration
  • Payment method rules

Paddle sells approved products to buyers as Merchant of Record. The agreement identifies Paddle.com Inc. for sales to US buyers; Paddle Payments Limited or Paddle.com Market Limited for other sales, according to the supplier location and agreement as the applicable entity. Seller countries, buyer markets, payment methods and currencies depend on the agreement and sale.

01Payment-method availability

Card acceptance and digital wallets

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

Card brands included with this product are not specified

Bank payment rails

Bank methods

Bank methods by customer country are not specified

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

  • Apple Pay
  • Google Pay
  • PayPal

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the seller be registered, where can sales be accepted, and where can customers pay?

Seller location, buyer market, Merchant of Record entity, payment methods and currencies can differ.

Country coverage

Seller, buyer and Merchant of Record coverage

  1. 01

    Seller location

    Where can the seller using the Merchant of Record be registered?

    Seller-country eligibility for this Merchant of Record product is not specified

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Seller eligibility
  2. 02

    Merchant of Record entity

    Which legal entity sells to the buyer?

    Paddle.com Inc. for sales to US buyers; Paddle Payments Limited or Paddle.com Market Limited for other sales, according to the supplier location and agreement

    The entity that sells to the buyer varies by seller location, buyer market or agreement.

    Show all 1 country
    • Paddle.com Inc. for sales to US buyers; Paddle Payments Limited or Paddle.com Market Limited for other sales, according to the supplier location and agreementPaddle.com Inc. for sales to US buyers; Paddle Payments Limited or Paddle.com Market Limited for other sales, according to the supplier location and agreement
    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    ≥300 buyer markets

    A market total is available, but individual customer countries are not specified.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which seller countries, buyer countries, payment methods and checkout currencies are available for this Merchant of Record product?

    Complete seller-country, buyer-country, payment-method and currency availability is not specified.

  2. Which legal entity is the Merchant of Record for each seller and buyer market?

    The Merchant of Record entity varies by market or agreement.

Merchant of Record fees & seller payout · Paddle Billing

What does Paddle Billing cost, and when is the seller paid?

Merchant of Record fees and separately billed costs

Pricing

Public rates are available for all pricing plans

Rates can vary by payment method, seller location, buyer market, transaction currency and supplier agreement.

Pricing method

Public baseline plus negotiated terms

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Paddle Billing standard pricing

  2. 02 · Pricing model

    • Percentage plus fixed
    • Percentage only
    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Refund and chargeback
    • Pre chargeback alert
    • SWIFT payout
    • Currency conversion
    • Checkout recovery
    • Retain
    • Alternative commercial discount

    The supplier agreement must state which refund, chargeback, currency-conversion, recovery and payout charges apply.

  2. 02
    Explicitly waived
    • monthly fee
    • setup fee
    • application fee
    • annual fee
    • gateway fee
    • PCI fee
    • batch fee
    • monthly minimum
  3. 03
    Standard transaction fees
    • Paddle Checkout standard supplier discount · Percentage plus fixed · 5% · USD 0.5
    • Paddle Invoicing bank-transfer supplier discount · Percentage · 3.5%

Fees requiring a quote

Amounts and waivers are not specified

early-termination fee
02Reserve holder

Which entity can establish or hold a reserve?

The reserve holder, amount and release conditions are not specified.

Reserve holder

The entity holding the reserve is not specified

Supplier balance holds

Supplier-balance hold and release terms are not specified for Paddle Billing

The agreement can permit deductions or recovery from the supplier balance, but hold limits and release terms are not specified.

03Seller payout

When are sellers paid, and how are customer payouts handled?

A seller payout sends sale proceeds to the seller. A customer or third-party payout is a separate payout service.

Sale proceeds and seller payout

Seller payout timing and balance deductions

A seller payout sends sale proceeds to the seller. A customer payout sends separate funds to a customer.

Payout schedule

  • Paddle monthly supplier payout: Monthly · usual payout Paddle sends the payout by the 15th; receipt can take up to three additional working days.

Payout methods

  • Methods: Bank transfer and Payoneer
  • Currencies: USD, EUR, and GBP

Payout minimums

  • Paddle monthly supplier payout: USD 100

Fees, supplier balance & seller payout terms

Terms to confirm in the agreement

Price

  1. Which of these apply, at what amount and on what trigger: early-termination fee?

    Amounts and waivers are not specified for these fees.

  2. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  3. For Paddle monthly supplier payout, what is the contractual seller payout delay, cutoff timezone and treatment of weekends or holidays?

    The seller payout frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

Supplier balance & holds

  1. When can Paddle Billing deduct or hold amounts in the supplier balance, recover a negative balance, or delay the final seller payout?

    Supplier-balance deductions, hold limits and final-payout release terms are not fully specified for this product.

Merchant of Record flow · Paddle Billing

How do checkout, buyer payments, refunds and seller payouts work?

Checkout, buyer payments, subscriptions, refunds, chargebacks, supplier balance and seller payouts.

Merchant of Record flow

Checkout → buyer payment → refund or adjustment → supplier balance → seller payout

The selected product determines the checkout, buyer-payment handling, refunds and chargebacks, supplier balance and seller payout.

Selected product

Paddle Billing

Checkout, buyer payments, subscriptions, refunds, chargebacks, supplier balance and seller payouts.

  1. Buyer checkout

    2 integration options

  2. Billing tools

    Gateway included

  3. Supplier balance

    Paddle accepts the buyer payment as reseller and merchant of record · Paddle records the supplier's net proceeds after tax, fees and adjustments

  4. Seller reporting

    Included with this product

01

Buyer checkout

Which checkout and invoicing options are available to buyers?

Hosted or embedded checkout, payment links, invoices and buyer payment methods.

Buyer checkout

  1. 01

    Paddle Checkout

    Hosted or embedded checkout

    • Hosted web page
    • Overlay
    • Inline embed
    • One time payments
    • Subscriptions
    • Supported payment methods
    • Tax calculation
  2. 02

    Paddle Invoicing

    Merchant of record invoicing

    • Invoice
    • Bank transfer
    • Checkout when another payment method is used
    • Business invoices
    • Consumer invoices
    • Bank transfer

Buyer checkout controls

  • One time payments
  • Subscriptions
  • Hosted checkout
  • Overlay checkout
  • Inline checkout
  • Payment links
  • Invoicing
  • Cards
  • Wallets
  • Supported local payment methods
  • 3-D Secure
02

Billing & payment tools

Which billing, subscription and transaction tools are included?

Billing APIs, subscriptions, payment status, refunds, webhooks and account controls.

Selected setup

Billing entry point

How requests enter this product and which integration boundary applies.

Payment integration

Gateway included

The gateway integration model and product-specific features are not specified for Paddle Billing.

Billing & payment tools

Billing APIs, webhooks, subscription controls and payment operations

Billing

No additional billing & payment tools details are specified.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Subscription lifecycle
  • Subscription lifecycle management
  • Proration
  • Scheduled changes
  • Trials
  • Discounts
  • Customer self service portal
  • Payment method updates
  • Automated retries
  • Dunning
  • Recovery
Billing types
  • One-time
  • Subscription
  • Recurring
  • Usage based
  • Invoiced
Subscription models
  • Fixed recurring
  • Tiered
  • Volume
  • Stairstep
  • Usage based
Retention and recovery
  • Failed payment recovery
  • Payment method update reminders
  • Subscription cancellation flows
Recurring feature availability
  • Billing model
  • Payment method
  • Buyer country
  • Currency
  • Product configuration
03

Payment & payout responsibilities

Who receives the buyer payment, handles adjustments and pays the seller?

The parties receiving buyer payments, handling adjustments, recording the supplier balance and paying the seller.

Payment & payout responsibilities

  • Paddle accepts the buyer payment as reseller and merchant of record
  • Paddle records the supplier's net proceeds after tax, fees and adjustments
  • Paddle initiates a monthly payout when the balance meets the configured threshold

Available controls

Who onboards the seller, processes payments, handles refunds and tax, sends seller payouts and provides support.

  1. 01

    Billing & payment operations

    Which controls are available with this product?

    Billing & payment operations

    • Transactions API
    • Adjustments API
    • Subscriptions API
    • Products and prices API
    • Customer portal
    • Webhooks
    • Sandbox
    • Balance and payout tracking
04

Seller reporting

Which transaction, adjustment, balance and payout records are available?

Transaction, adjustment, fee, balance and payout records used for reconciliation.

Seller reporting

Transaction → adjustment → supplier balance → seller payout reconciliation

Transactions, refunds, chargebacks, fees, supplier-balance adjustments and seller payouts.

  1. 01

    Seller reporting

    Transaction, adjustment, fee, balance and payout records used for reconciliation.

    Transaction & payout reporting

    Included with this product

Before integration

Integration details not specified

  1. 01

    Which Paddle Billing implementation details must be confirmed for tokenization, webhooks, 3-D Secure and go-live?

    The available checkout surfaces are listed, but some product-specific implementation details are not complete.

Seller account, supplier balance & support

Paddle Billing: risk, licenses & support

Seller and product restrictions, buyer payments, refunds and chargebacks, supplier-balance deductions, seller payouts, Merchant of Record entity and support.

01 / Sales restrictions, disputes & supplier balance

When can sales be restricted or money deducted from the supplier balance?

Seller and product restrictions, refunds, chargebacks, supplier-balance deductions, payout holds and post-termination obligations.

Buyer payments & seller payouts

Merchant of Record

Paddle receives buyer payments as Merchant of Record, handles refunds and chargebacks, records the supplier balance and sends seller payouts. The reseller agreement governs sales restrictions, balance deductions and post-termination payouts.

Role in this product
Merchant of Record · Non exclusive reseller · Payment processing · Sales tax calculation collection and remittance · First line order and payment support · Refunds and chargebacks · Supplier balance and payout
Buyer payments & seller payouts
Merchant of RecordPaddle receives buyer payments as Merchant of Record, handles refunds and chargebacks, records the supplier balance and sends seller payouts. The reseller agreement governs sales restrictions, balance deductions and post-termination payouts.

Supplier balance & final payout

What happens to refunds, chargebacks, the supplier balance and pending payouts after suspension or termination?

The reseller agreement defines ongoing refunds and chargebacks, supplier-balance deductions, payout delays and release of any final seller payout.

  • What events allow Paddle to restrict the seller account or suspend sales of an approved product?

  • How does Paddle handle open refunds and chargebacks, the supplier balance and the final seller payout after termination?

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Built in payment fraud screeningCard attack protection3-D SecurePre-chargeback alertsChargeback prevention
Signals
Transaction dataBuyer and payment signalsPaddle network data

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Paddle receives the dispute as merchant of recordPaddle responds to chargebacksPre-chargeback alert refundsSeller balance adjustmentsChargeback reporting
Chargeback reporting
Yes
Chargeback report filters
TransactionChargeback statusChargeback reasonAmountFeeRetained fee
Reporting · Analytics
Yes
Fee policy · Economic responsibility
Paddle is the party disputed by the buyer, but may deduct the refunded or charged-back amount, payment-provider costs and the applicable fee from the supplier balance or recover a shortfall from the supplier.
Fee policy · Maximum chargeback or alert fee
Up to GBP, USD or EUR 20, or AUD or CAD 40, depending on transaction currency; another currency is converted from the applicable fee currency.
Fee policy · Excessive chargeback response
Suspend payment methods or product salesAdd checkout or notification controlsTerminate servicesShare risk information with payment providers acquirers and card schemes
Before signingSeller restrictions, supplier-balance deductions, final payout and termination terms4 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Merchant of Record entity & reseller agreement

Merchant of Record. Paddle Billing is a Merchant of Record service. The applicable selling entity varies by seller location, buyer market and agreement; the reseller agreement defines its tax, refund, chargeback, buyer-support and seller-payout responsibilities.

This is a reseller relationship. A conventional merchant account, MID or acquiring license is not issued to the supplier.

  1. 01 · Commercial model

    Merchant of Record

  2. 02 · Selling entity

    Varies by seller location, buyer market and agreement

  3. 03 · Agreement scope

    Tax, refunds, chargebacks & seller payouts

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

3 entities · license or registration not specified

Paddle.com Market Limited

United Kingdom · Private limited company

License or regulatory registration not specified
Other legal entities (2)

Paddle.com Inc.

United States · Corporation

License or regulatory registration not specified

Paddle Payments Limited

Ireland · Private limited company

License or regulatory registration not specified
Before signingContracting entity, payment services license and legal terms3 items to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover Paddle Billing and buyer-payment failures, refunds, chargebacks, seller-account restrictions, supplier-balance adjustments or payout delays. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and buyer-payment failures, refunds, chargebacks, seller-account restrictions, supplier-balance adjustments or payout delays are not specified.

Company contacts

Support hours are not specified for these contacts.

Sales

paddle.com/contact

Merchant support

paddle.com/help

Developer

developer.paddle.com

Consumer support

paddle.net
Before signingSupport contacts, hours and response times3 items to confirmReview contract terms
Paddle Billing / Before signing

What should the Merchant of Record / reseller agreement include?

Confirm the Merchant of Record entity, seller and product approval, fees, taxes, refunds, chargebacks, supplier-balance deductions, seller payouts, support and termination.

Before signing

Paddle Billing: terms to confirm

Confirm which seller, websites or apps and products are approved, which Merchant of Record entity sells to the buyer, and how fees, taxes, refunds, chargebacks and seller payouts work.

Seller approval, fees & payout

Approved seller and products, transaction fees, supplier-balance deductions, payout schedule, currencies, methods and minimum

Tax, refunds & chargebacks

Merchant of Record entity, tax responsibilities, buyer refunds, chargeback handling, buyer support, suspension and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Refunds, chargebacks & deductionsWho handles buyer refunds and chargebacks, and which amounts may be deducted from the supplier balance.
  2. 02Merchant of Record entity & taxThe reseller or Merchant of Record entity and its tax, refund, chargeback and buyer-support responsibilities.
  3. 03Seller & buyer supportSeller support, first-line buyer payment support, response times and escalation.
Merchant of Record / reseller agreement

Seller, product and payout terms to confirm

Review seller and product approval, fees, taxes, refunds, chargebacks, supplier-balance deductions, seller payouts, support and termination.

Refunds, chargebacks & deductionsWho handles buyer refunds and chargebacks, and which amounts may be deducted from the supplier balance.

  1. What events allow Paddle to restrict the seller account or suspend sales of an approved product?

    The notice period, any right to cure a breach, and the events allowing immediate seller-account or product restrictions are not fully specified.

  2. When can Paddle deduct or hold money in the supplier balance, delay a seller payout or retain money after termination, and what releases it?

    Supplier-balance deduction, payout-hold and final-payout release terms are not fully specified.

  3. How does Paddle handle open refunds and chargebacks, the supplier balance and the final seller payout after termination?

    Post-termination refund and chargeback handling, supplier-balance deductions and final-payout timing are not fully specified.

Merchant of Record entity & taxThe reseller or Merchant of Record entity and its tax, refund, chargeback and buyer-support responsibilities.

  1. Will the agreement be with Paddle.com Inc., Paddle Payments Limited, or Paddle.com Market Limited?

    More than one provider entity is linked to this product; the agreement must identify which one applies.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

Seller & buyer supportSeller support, first-line buyer payment support, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Who handles escalations for buyer-payment failures, refunds and chargebacks, seller-account restrictions, supplier-balance adjustments and payout delays?

    No escalation contact or process is specified for buyer-payment, seller-account, supplier-balance or seller-payout issues.

  3. Which support hours and contact channels cover Paddle Billing, and where should a seller report buyer-payment failures, refunds or chargebacks, account restrictions, supplier-balance adjustments or payout delays?

    The support scope for Paddle Billing and the contacts for buyer-payment, seller-account, supplier-balance and seller-payout issues are not specified.

Product summary

What this product already includes

What the Merchant of Record service includes, which sellers and products are restricted, and which reseller terms remain open.

Included capabilities

Capabilities included with Paddle Billing.

  • Merchant-of-record billing for approved software and digital products. Paddle is the reseller and seller to the buyer, provides checkout and invoicing, processes payments, calculates and remits sales tax, handles first-line order support, refunds and chargebacks, and sends the supplier its net balance on the Paddle payout schedule.