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Wallet-based platform payments

Company overview

About Mangopay

What the company provides

  • Processor
  • Gateway
  • Payouts
  • Platform payments
  • Banking provider
  • Identity verification provider
  • Virtual account provider

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

Mangopay supplies wallet-based payment infrastructure for platforms: pay-ins enter electronic wallets, wallet transfers can allocate or split balances, verified users can receive funds, and payouts move wallet funds to registered bank recipients.

Pay-ins may be acquired by Mangopay or by another approved payment service provider. Multi-currency Accounts, Identity and Payouts are also sold as distinct products. The contracting entity, regulated service, funds treatment and product access depend on the platform agreement and jurisdiction.

Founded 2013mangopay.comUpdated Jul 31, 2026

Selected product

Wallet-based platform payments

Seller accounts & onboarding

  1. Seller accounts

    Mangopay account · Per currency electronic wallet

  2. Seller onboarding & verification

    Seller onboarding and verification included

    The product includes seller onboarding and KYC or KYB checks. The contracting legal entity and the party performing those checks are not specified.

Primary legal entity

Mangopay S.A.

Jurisdiction
Luxembourg
Registration number
B173459
Company type
Public limited liability company

Legal entities by jurisdiction

2 legal entities across 2 jurisdictions

  • Luxembourg1 entity
  • United Kingdom1 entity

The legal entity supplying a product can differ by product and country.

Product portfolio

Mangopay products

Compare platform payments, virtual accounts, identity verification, and payouts by account setup, approval, payment or data flow, and contract terms.

Wallet-based platform payments

Role in this product

  • Platform payments
  • Wallet & ledger provider
  • User verification
  • Payouts
  • Regulated service contracting entity

A single platform funds flow in which a pay-in is credited to a per-currency electronic wallet, wallet-to-wallet transfers allocate or split the balance, verification gates the regulated user activity, and a payout sends wallet funds to a registered bank recipient.

Mangopay can perform acquisition in a typical integration, but an approved third-party PSP can perform the pay-in acquisition in other models.

Related services
Alternative payment methodsDirect APIEmbedded checkoutEmbedded payment fieldsMarketplace paymentsPlatform paymentsSeller onboardingSeller payouts
Features
GatewayCheckoutPayment operationsPayoutsOnboardingPricingReportingCompliance

Multi-currency Accounts

Role in this product

  • Virtual account provider
  • E money or payment account provider
  • Regulated service contracting entity

Virtual Account details linked to a Mangopay wallet.

COLLECTION accounts are held in Mangopay's name for collection and reconciliation and cannot be used for payouts other than refunds. USER_OWNED accounts are held in the verified wallet owner's name and can support payments, transfers and payouts when the required Verification of Payee amendment and programme conditions are in place.

Related services
Direct API
Features
GatewayBankingOnboardingPricingReportingCompliance

Identity

Role in this product

  • Identity verification provider
  • Regulated service contracting entity

KYC and KYB verification for individual and legal-person users, available through Mangopay-hosted identity verification and integration components.

Verification requirements and the actions an unverified user can perform depend on the applicable regulated entity, user category, country and platform flow.

Related services
Seller onboarding
Features
OnboardingPricingReportingCompliance

Payouts

Role in this product

  • Payouts
  • Wallet & ledger provider
  • Regulated service contracting entity

API-first local and cross-border payouts from a Mangopay wallet to a registered bank recipient.

The account holder, recipient, verification state, destination, currency, bank rail and applicable Mangopay entity control whether the payout can be created and completed.

Related services
Direct APISeller payouts
Features
GatewayPayoutsOnboardingPricingReportingCompliance

Selected product

Wallet-based platform payments

Related services
8 capabilities
Features
8 capabilities

Platform account, seller onboarding, payment split & payouts

Who activates the platform, approves sellers, receives customer payments, allocates balances and sends payouts.

01 · Role in this product
Platform payments · Wallet & ledger provider · User verification · Payouts · Regulated service contracting entity
02 · Platform account
Mangopay account · Per currency electronic wallet
03 · Platform activation
Wallet-based platform payments includes platform onboarding and seller verification
04 · Platform funds & payouts
Mangopay handles merchant funds at one or more stages

Selected product: Wallet-based platform payments.

Platform payments

Wallet-based platform payments: connected accounts, payments & payouts

Review connected or seller account onboarding, payment collection, balance handling, split payments, refunds and payouts.

Selected product: Wallet-based platform payments

Included in Wallet-based platform payments

Features included with this product.

Solutions
Alternative payment methodsDirect APIEmbedded checkoutEmbedded payment fieldsMarketplace paymentsPlatform paymentsSeller onboardingSeller payouts
Capabilities
GatewayCheckoutPayment operationsPlatform paymentsMarketplace paymentsPayoutsOnboardingPricingReportingCompliance

Connected accounts, payments & payouts

Who onboards connected or seller accounts, accepts payments, manages balances and sends payouts through Wallet-based platform payments.

Included

Platform payments

Wallet-based platform payments provides seller onboarding, KYC, split funding, seller balances and payouts.

Platform payments

How are sellers onboarded, paid and reconciled?

Seller accounts · Account holders, virtual accounts and external accounts

Role in this product
Platform payments

Seller onboarding & KYC

Identity checks and onboarding requirements

Seller onboarding
Yes

Balances & payouts

Split payments, balances and seller payouts

Platform funds flow
Yes
Handles seller funds
Yes
Seller funds model
Each wallet is attached to one user and one currency. Transfers move value between same-currency wallets, and platform fees can be directed to the platform Fees Wallet.
Platform API
Yes
Processes platform payments
Yes
Gateway included
Yes
Third-party platform transactions
Yes
Merchant account
No
MID
No
Merchant account model
A contract-defined Mangopay Account with per-currency electronic wallets and ledger balances; it is not a conventional acquiring merchant account and does not establish a universal direct-acquiring MID.
Payment processing model
A pay-in is credited to a wallet after acquisition by Mangopay or an approved third-party PSP; wallet instructions then move, allocate or split the balance before payout.
Submerchant account type
The platform creates PAYER, OWNER or PLATFORM users and their wallets. OWNER verification and beneficiary rules gate receipt of transfers, some pay-ins and payouts.
Availability
Contracting entity, platform country, user category and country, payment method, currency, acquiring model, verification state, beneficiary rules, risk review and platform agreement dependent.
Questions to confirm

Who bears seller losses, chargebacks and negative balances, and which entity sends seller payouts?

Seller-loss, chargeback, negative-balance and payout responsibilities are not specified.

Platform & seller onboarding · Wallet-based platform payments

Can the platform and its sellers be onboarded?

Seller onboarding and verification included.

Platform eligibility

Platform and seller country eligibility is not specified

Company offices do not establish platform or seller eligibility.

Seller verification

Seller onboarding and verification included

The product includes seller onboarding and KYC or KYB checks. The contracting legal entity and the party performing those checks are not specified.

Onboarding model
Seller verification
Product
Wallet-based platform payments
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required for regulated businesses

The accepted license, jurisdiction and license holder are not specified.

01Platform & seller eligibility

Which platforms and seller types can use the product?

Platform eligibility and seller verification are separate decisions with different information requirements.

Eligibility requirements

01

Merchant application decision

Platform, business model, user type and country, regulated activity, funds flow, payment method, risk review, contracting entity and platform agreement dependent.

Restricted activity

Business restrictions

Platform model · seller type · product · country

Platform-model, seller-type, product and country restrictions are not specified.

02Platform and seller setup

What is needed to onboard the platform and sellers?

Platform company information, seller legal-entity details, ownership information and payout accounts.

Platform and seller setup

Onboard platform → create seller → complete KYC/KYB → enable payouts

Seller payouts begin only after the required seller and external-account checks are complete.

Platform & seller documents

Documents to prepare

  1. 01Platform company and ownership documents
  2. 02Authorised representative documents
  3. 03Individual user identity documents
  4. 04Legal person user registration and ownership documents
  5. 05Bank recipient details
  6. 06Business license where applicable
  7. 07Platform legal entity and ownership
  8. 08Business model and user types
  9. 09Countries and currencies
  10. 10Intended pay in transfer and payout flow
  11. 11Expected volumes
  12. 12Regulated business license where applicable

Platform & seller onboarding

  1. 01

    Define platform and user funds flow

  2. 02

    Confirm contracting entity and products

  3. 03

    Complete platform due diligence

  4. 04

    Create sandbox credentials

  5. 05

    Integrate user wallet and transaction lifecycle

  6. 06

    Test verification and payment statuses

  7. 07

    Obtain production activation

Onboarding checks

Platform and seller onboarding checks

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Platform & seller checks

  • Platform business and funds flow review
  • Individual user KYC
  • Legal person user KYB
  • Beneficial owner verification
  • Sanctions and pep screening
  • Bank recipient registration
  • Strong customer authentication where required

Platform onboarding tasks

  • Payer owner and platform user categories
  • Individual and legal person verification
  • Hosted identity verification
  • Verification status webhooks
  • Owner verification gates
  • Pay in beneficiary controls

Before applying

Platform and seller requirements to confirm

Platform activation, seller onboarding, KYC or KYB and payout requirements are not fully specified.

Platform & seller eligibility

Platform model, seller types, products, countries and payout requirements.

  1. 01

    Which legal entity onboards the platform, performs seller KYC or KYB and authorizes seller payouts?

    The entity responsible for platform onboarding, seller verification and payout authorization is not specified.

  2. 02

    Which platform models, seller types, products and countries are not supported?

    Platform, seller, product and country restrictions are not specified.

Platforms, sellers & countries · Wallet-based platform payments

Where can the platform, its sellers and customers use the payment product?

Platform countries, seller types, payment methods, currencies and payout destinations are defined by the platform account configuration.

Selected product

Wallet-based platform payments

Platform, seller and payment coverage

Selected product

Platform company

Platform and seller country eligibility is not specified

Platform location, seller countries, customer countries, payment methods and payout destinations are separate requirements.

Platform payment capabilities

  • Payer owner and platform user categories
  • Individual and legal person verification
  • Pay ins to user wallets
  • Same currency wallet transfers
  • Split funding and platform fees
  • User wallet balances
  • Registered recipient payouts
  • Transaction and verification webhooks

Availability depends on

  • Platform country
  • Seller type
  • Seller country
  • Payment method
  • Currency
  • Account configuration

Wallet-based platform payments supports platform accounts, seller onboarding, pay-ins, payouts, balances and split payments. Platform countries, seller types, payment methods, currencies and payout destinations depend on the account configuration.

01Payment-method availability

Bank payment rails

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Bank payment rails

Seller types

  • Payer
  • Owner
  • Platform
02Countries & availability

Where can the platform be registered, where can sellers receive payouts, and where can customers pay?

Platform location, seller onboarding, seller payout coverage and customer location can differ.

Country coverage

Platform, seller, customer and payout coverage

  1. 01

    Platform location

    Where can the platform company be registered?

    Platform and seller country eligibility is not specified

    This is where the platform company is registered; it does not determine seller, customer or payout coverage.

    Platform eligibility
  2. 02

    Payment & payout routes

    Which payment methods and seller payout routes are available?

    Country-specific payment and payout routes are not specified

    Seller payment methods, payout destinations, currencies and local payment rails depend on the platform account configuration.

    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    Customer payment markets are not specified

    The company-wide market total does not establish which customer countries, payment methods or currencies are enabled for this platform account.

    Across all products

Platforms, sellers & payouts

Platform, seller and payout coverage to confirm

  1. Which platform countries, seller countries, seller types, payment methods and currencies are enabled?

    Platform and seller availability is not specified by country, payment method and currency.

  2. Which seller payout destinations, currencies, funding rules and payout methods are enabled?

    Seller payout coverage and funding requirements are not specified for this platform account.

Pricing & platform accounts · Wallet-based platform payments

What does Wallet-based platform payments cost, and when are sellers paid?

Platform onboarding, payment-acceptance, split-payment, settlement and payout pricing

Pricing

Standard platform pricing is not specified for this product

The pricing plan does not specify connected or seller account onboarding, payment-acceptance, split-payment, settlement or payout charges.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Mangopay contract pricing

  2. 02 · Pricing model

    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Product and payment method fees
    • Pay in processing fees
    • Wallet and transfer fees
    • Identity verification fees
    • Virtual account fees
    • Payout fees
    • Foreign exchange fees
    • Chargeback and repudiation costs
    • Risk dependent reserve or withholding terms

    The quote must state which charges apply to connected or seller account onboarding, payment acceptance, split payments, settlements and payouts.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
early-termination fee
monthly minimum
02Accounts, fees & loss allocation

Which account receives each payment split and bears each charge or loss?

Which account receives each payment split, pays fees, refunds and disputes, and covers negative balances.

Accounts used for funds and fees

  • Platform account
  • Mangopay account
  • Per currency electronic wallet

The agreement must specify which account receives each payment split and which account bears each charge.

Fees, refunds, disputes & negative balances

Responsibility for fees, refunds, dispute amounts and connected- or seller-account negative balances is not specified

The agreement must state whether the platform account or connected or seller account pays processing fees, refunds and dispute amounts, and who covers a connected or seller account's negative balance.

03Seller payout

When are sellers paid, and how are customer payouts handled?

A seller payout sends sale proceeds to the seller. A customer or third-party payout is a separate payout service.

Sale proceeds and seller payout

Seller payout timing and balance deductions

A seller payout sends sale proceeds to the seller. A customer payout sends separate funds to a customer.

01 · Seller payouts

Seller payouts

When and how funds are paid to sellers.

Seller payout terms

Seller payout terms are not specified for Wallet-based platform payments

The paying entity, payout frequency, delay, currencies and minimum are not specified for this product.

02 · Customer and seller payouts

Customer and seller payouts

Customer or seller disbursements, including the entity moving funds, delivery methods, timing and minimums.

Who moves funds for this product

  • Wallet-to-bank-recipient payout: Mangopay S.A. or Mangopay U.K. Limited under the applicable platform agreement

Payout products and delivery methods

  • Wallet-to-bank-recipient payout: Wallet funded payout, Registered bank recipient, Local and Cross-border bank payout, Multiple recipient allocation, and Payout status webhooks · 1 payout method

Platform fees & account terms

Terms to confirm in the agreement

Price

  1. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  2. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  3. For Wallet-based platform payments, which account pays processing fees, refunds and dispute amounts, and who covers a connected or seller account's negative balance?

    The agreement does not specify fee, refund, dispute and negative-balance responsibility.

  4. For Wallet-to-bank-recipient payout, what are the cutoff, payout delay, minimum, failed-transfer fee and prefunding requirement?

    A payout schedule or minimum is not specified.

Seller payouts

  1. What does Wallet-based platform payments charge for connected or seller account onboarding, payment acceptance, split payments, settlements and payouts?

    Connected or seller account onboarding, payment-acceptance, split-payment, settlement and payout charges are not specified for the selected product.

  2. For Wallet-based platform payments, who pays sellers, and what are the payout frequency, delay, cutoff, methods, currencies and minimum?

    Seller payout terms are incomplete for this product.

Platform payment flow · Wallet-based platform payments

How are connected or seller accounts onboarded, paid and paid out?

Seller onboarding, balances, split funding and payouts; the payment processor depends on configuration

Platform payment flow

Account onboarding → payment collection → splits & balances → payouts

The platform setup determines account verification, payment collection, split rules, balance handling, refunds, payouts and reporting.

Selected product

Wallet-based platform payments

Connected or seller account onboarding, payment collection, balances, splits, payouts and reconciliation.

  1. Account onboarding

    2 integration options

  2. Payments & balances

    REST API · Server side authentication

  3. Funds handling

    Mangopay provides the platform payment services · Processes transactions

  4. Records

    Included with this product

01

Platform integration

Which APIs or embedded components onboard connected or seller accounts?

APIs and embedded components for the platform and its connected or seller accounts.

Platform integration

  1. 01

    Checkout SDK

    Embedded checkout components

    • Web
    • Redirect: No
    • Payment method components
    • Card data tokenization
    • 3-D Secure
    • Merchant controlled layout
  2. 02

    Card registration and pay-in API

    Server side API with tokenized card data

    • Web
    • Server
    • Redirect: No
    • Card registration
    • Card ID
    • Pay in creation
    • 3-D Secure

Checkout UI

  • Checkout SDK: Checkout UI: Platform checkout using Mangopay components
  • Card registration and pay-in API: Checkout UI: Platform controlled checkout

Checkout controls

  • Cards
  • Wallets
  • Bank and local payment methods
  • Embedded components
  • Card tokenization
  • 3-D Secure
  • Strong Customer Authentication (SCA)
02

Payments, balances & payouts

How are payments, balances, splits, refunds and payouts controlled?

Payment collection, split rules, balances, refunds and payouts.

Selected setup

Platform entry point

How requests enter this product and which integration boundary applies.

Integration options

  • Server side REST API
  • Checkout SDK
  • Mangopay dashboard

Payments, balances & payouts

Platform payment, balance and payout controls

Platform
01

Transaction and security features

  • REST API
  • Server side authentication
  • Payment lifecycle operations
  • Wallet and transfer operations
  • Virtual account operations
  • Payout operations
  • Webhook event notifications
02

Test environment

Sandbox available

03

Webhooks

User and KYC, Pay in, Transfer, Payout, and Virtual account

04

Tokenization

  • Card ID
05

3-D Secure

Supported

06

Merchant control panel

Yes

Connected acquirer / processor

Payment providers that can receive transactions from the gateway.

Connected acquirer and processor types

Assigned outside this product
  • Acquirer
  • Bank
  • Payment processor
  • PSP

A connected acquirer or processor may have separate pricing, contract and underwriting requirements.

03

Platform responsibilities

Who onboards accounts, handles payment funds and sends payouts?

The companies that onboard users, handle payment funds and send payouts.

Platform responsibilities

  • Mangopay provides the platform payment services
  • Processes transactions
  • Handles merchant funds
  • Does not provide the merchant account
  • Does not provide the MID

Available controls

Who onboards the platform and sellers, processes payments, maintains seller balances, sends payouts and provides support.

  1. 01

    Supported transaction types

    Which controls are available with this product?

    Supported transaction types

    • Pay in to wallet
    • Per currency wallet ledger
    • Same currency wallet transfer
    • Split and fee allocation
    • User verification gates
    • Wallet to bank payout
  2. 02

    Authorization and settlement controls

    Which controls are available with this product?

    Authorization and settlement controls

    • Movement: A card, bank or local payment-method pay-in enters the Mangopay environment and is credited to the designated wallet after the payment succeeds. · Acquisition: Mangopay acts as processor and acquirer in a typical integration; another approved third-party PSP can acquire the pay-in in other models. · Boundary: Pay-in acquisition is contract-specific and does not establish universal direct merchant acquiring.
    • Unit: One wallet is attached to one user and one currency. · Records: Wallet balances and ledger entries record the platform funds flow, including platform Fees Wallet entries and repudiation handling. · Funds: The applicable Mangopay entity holds regulated funds for users under the account and safeguarding terms in the platform agreement.
    • Movement: A transfer moves value between same-currency Mangopay wallets. · Allocation: The platform can allocate or split funds between user wallets and direct platform fees to its Fees Wallet. · Boundary: An internal wallet transfer is not a separate acquiring or payout product.
    • Subjects: Individual and legal-person users can require KYC or KYB verification. · Gate: OWNER verification and current beneficiary rules determine whether a user can receive transfers, receive certain pay-ins or request payouts. · Entity: Requirements differ between Mangopay S.A. payment services and Mangopay U.K. Limited e-money services.
    • Movement: A payout debits the user's wallet and sends funds to a registered bank recipient. · Preconditions: The wallet owner, verification state, registered recipient, destination, currency and rail must be eligible for the applicable service. · Boundary: Payout is the external funds movement at the end of the wallet flow, not merchant acquiring settlement.
04

Platform records

Which account, payment, balance, payout and reconciliation records are available?

User, payment, balance, payout and reconciliation records.

Platform records

Connected account → payment → balance or split → payout

Account status, payment references, balance entries, split records, payout status and reconciliation.

  1. 01

    Platform records

    User, payment, balance, payout and reconciliation records.

    Consolidated reporting

    Included with this product

Seller accounts, balances & payouts

Wallet-based platform payments: risk, licenses & support

Seller onboarding, account verification, balances, payment splits, refunds, disputes, payouts, legal entity and support.

01 / Platform payments & seller funds

Who approves sellers and controls their balances and payouts?

Seller verification, account restrictions, balance ownership, payment splits, refund and dispute allocation, and payout delivery.

Seller accounts & funds

Mangopay provides seller onboarding, payment splits, balances and payouts

The platform submits seller information. The provider verifies seller accounts and operates pay-ins, split payments, account balances and payouts. Seller approval, balance ownership, dispute allocation and payout timing depend on the platform agreement.

Role in this product
Platform payments · Wallet & ledger provider · User verification · Payouts · Regulated service contracting entity
Seller balances & payouts
Mangopay provides seller onboarding, payment splits, balances and payoutsThe legal holder of platform and seller balances, safeguarding terms and seller-payout timing are not specified.

Seller accounts & payout continuity

What happens when a seller account, balance or payout is restricted?

Seller-account restrictions, balance access, dispute allocation, payout release and post-termination access belong in the platform agreement.

  • Which seller information is required, who approves each seller, and what can restrict or close a seller account?

  • Who legally holds platform and seller balances, and how are balances reconciled and released?

Before signingSeller onboarding, balances, splits, disputes and payout terms4 items to confirmReview contract terms
02 / Legal entity, seller funds & safeguarding

Which legal entity contracts with the platform and is responsible for seller balances and payouts?

The contracting entity, seller-verification provider, balance holder, safeguarding entity and payout provider can differ. The platform agreement should identify each role.

For this product

Contracting entity and platform payment provider

Platform payments. The contracting entity for Wallet-based platform payments is not specified. The platform payment provider entity is not specified. The applicable license or registration is not specified.

Company licenses do not by themselves identify the entity responsible for seller verification, balances, payment splits or payouts under this agreement.

  1. 01 · Contracting entity

    Not specified for this product

  2. 02 · Platform payment provider entity

    Not specified for this product

  3. 03 · License or registration

    Not specified for this product

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

2 entities · 2 licenses or registrations

Mangopay S.A.

Luxembourg · Registry B173459 · Public limited liability company

Electronic money institution

Commission de Surveillance du Secteur Financier · 2 permitted payment services · Active · Entity: Mangopay S.A.

Other legal entities (1)

Mangopay U.K. Limited

United Kingdom · Registry 14111900 · Private limited company · Incorporated May 17, 2022

Electronic money institution

Financial Conduct Authority · Firm Reference Number 984753 · 2 permitted payment services · Active · Entity: Mangopay U.K. Limited

Security & regulatory information

These certifications, safeguarding arrangements and cross-border permissions apply to named company entities or to the company generally. Which ones apply to Wallet-based platform payments is not specified.

01

Security standards

Certifications and assessments

Payment Card Industry Data Security Standard certification

Before signingContracting entity, seller verification, safeguarding, balances and payout terms3 items to confirmReview contract terms
03 / Support

How can platforms escalate seller-account, balance and payout issues?

Company support hours and contact channels are available. It is not specified which ones cover Wallet-based platform payments and seller-onboarding failures, balance discrepancies, split errors, payout delays or disputes. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and seller-onboarding failures, balance discrepancies, split errors, payout delays or disputes are not specified.

Company contacts

Support hours are not specified for these contacts.

Sales

mangopay.com/contact

Developer

docs.mangopay.com

Consumer support

end-users@mangopay.com
Before signingSeller-account, balance, split, dispute and payout support3 items to confirmReview contract terms
Wallet-based platform payments / Before signing

What should the platform payments agreement include?

Confirm connected or seller account onboarding, account types and balances, payment splits, fees, refunds, disputes, settlements, payouts, support and termination.

Before signing

Wallet-based platform payments: terms to confirm

Confirm which accounts exist, who may move each balance, how fees and liabilities are assigned and what happens to remaining balances if service ends.

Accounts, money movement & fees

Platform account, connected or seller accounts, payments, payouts, payment splits, account balances and transaction fees

Liability, controls & exit

Refund and chargeback liability, negative balances, account restrictions, remaining funds, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Account controls, losses & continuityAccount restrictions, negative balances, refunds, disputes, suspended accounts and remaining funds.
  2. 02Platform agreement & payment responsibilitiesContracting entity, platform and connected or seller account responsibilities, payment authorization and funds handling.
  3. 03Platform operations supportContacts and response targets for onboarding, balances, pay-ins, payouts and account restrictions.
Platform payments agreement

Platform account and payment terms to confirm

Review connected or seller account onboarding, account balances, payment and payout fees, payment splits, refunds, disputes, settlements, support and termination.

Account controls, losses & continuityAccount restrictions, negative balances, refunds, disputes, suspended accounts and remaining funds.

  1. How are payment splits, refunds and disputes allocated across the platform and seller accounts?

    Split calculation, rounding, refund and dispute-allocation rules are not specified.

  2. Which seller information is required, who approves each seller, and what can restrict or close a seller account?

    Seller verification, approval, restriction and closure rules are not specified.

  3. Who legally holds platform and seller balances, and how are balances reconciled and released?

    Balance ownership, safeguarding, reconciliation and release rules are not specified.

  4. Who approves seller payouts, which balance funds them, and how are failed or returned payouts handled?

    Payout approval, funding, delivery, return and retry rules are not specified.

Platform agreement & payment responsibilitiesContracting entity, platform and connected or seller account responsibilities, payment authorization and funds handling.

  1. Will the agreement be with Mangopay S.A. or Mangopay U.K. Limited, and which authorization applies?

    More than one provider entity is linked to this product; the agreement must identify the applicable entity and authorization.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

Platform operations supportContacts and response targets for onboarding, balances, pay-ins, payouts and account restrictions.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Who handles seller-verification failures, balance discrepancies, split-payment errors, payout delays and dispute allocation?

    No escalation contact or process is specified for seller onboarding, balances, payment splits, payouts or disputes.

  3. Which support hours and contact channels cover Wallet-based platform payments, and where should a platform report seller-onboarding failures, balance discrepancies, split errors, payout delays or disputes?

    The support scope for Wallet-based platform payments and the contacts for seller onboarding, balances, splits, payouts and disputes are not specified.

Product summary

What this product already includes

What the platform payments product includes, which account and country restrictions apply and which commercial terms remain open.

Included capabilities

Capabilities included with Wallet-based platform payments.

  • A single platform funds flow in which a pay-in is credited to a per-currency electronic wallet, wallet-to-wallet transfers allocate or split the balance, verification gates the regulated user activity, and a payout sends wallet funds to a registered bank recipient. Mangopay can perform acquisition in a typical integration, but an approved third-party PSP can perform the pay-in acquisition in other models.