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UK regulated acquiring

Company overview

About Elavon

What the company provides

  • Acquirer
  • Processor
  • Gateway
  • Merchant account provider
  • Payment processor and merchant servicer

Merchant accounts, gateway access, transaction processing and funds handling depend on the selected product.

Elavon is the merchant-payments product line of U.S.

Bank. Its documented U.S. merchant-processing route is supplied by Elavon, Inc. with a designated Member that is initially U.S. Bank, N.A. or Elavon, Inc.; Elavon processes transactions and provisional merchant funding while the Member facilitates settlement through the banking rails. Converge is separately documented as a hosted gateway that can send transactions to Elavon or a third-party destination, so the gateway alone does not establish who supplies the merchant account, underwriting or settlement. In the UK, the regulated entity is U.S. Bank Europe DAC, formerly Elavon Financial Services DAC, operating through its registered UK branch and trading as Elavon Merchant Services.

elavon.comUpdated Aug 15, 2026

Selected product

UK regulated acquiring

UK acquiring through U.S. Bank Europe DAC

Merchant account & underwriting

  1. Merchant account

    Included: U.S. Bank Europe DAC

  2. Merchant underwriter

    Elavon reviews merchant applications

    Merchant underwriting is included with this product.

Primary legal entity

Elavon, Inc.

Jurisdiction
United States
Company type
Georgia corporation

Legal entities by jurisdiction

3 legal entities across 3 jurisdictions

  • Canada1 entity
  • Ireland1 entity
  • United States1 entity

The legal entity supplying a product can differ by product and country.

Product portfolio

Elavon products

Compare merchant acquiring and card processing and payment technology by account setup, approval, payment or data flow, and contract terms.

U.S. member merchant processing

Role in this product

  • Contracting processing entity
  • Payment processor
  • Gateway and payment technology
  • Merchant settlement calculation and deposit

Elavon, Inc. processes the merchant's approved transactions, calculates daily settlement and credits the designated deposit account provisionally.

The designated Member is initially U.S. Bank, N.A. or Elavon, Inc. and facilitates settlement through the applicable payment and ACH rails. Both the identity of the Member and the permitted business, channels and risk controls are agreement specific.

Related services
Chargeback managementDirect APIEmbedded checkoutFraud preventionHosted checkoutMerchant accountsMerchant settlementOmnichannel paymentsPayment vaultRecurring billing
Features
AcquiringMerchant accountGatewayCheckoutOmnichannelPayment operationsFraud and riskChargebacksUnderwritingOnboardingPricingReservesSettlementReportingSupportCompliance

U.S. online-application business solutions

Role in this product

  • Contracting processing entity
  • Payment processor and merchant servicer
  • Merchant settlement calculation and deposit

A separate U.S. application for the public transaction rates and Wix software plans shown on Elavon's current eCommerce page.

The published rates apply only to this product; payment acceptance, account, hardware, software and other fees remain subject to the displayed qualifications and the approved merchant agreement.

Related services
Merchant accountsMerchant settlementOmnichannel payments
Features
AcquiringMerchant accountPayment operationsUnderwritingOnboardingPricingSettlementReportingSupport

Converge gateway

Role in this product

  • Contracting gateway entity
  • Payment gateway
  • Hosted payment page and tokenization

Converge supplies hosted checkout, Checkout.js, server APIs, tokenization and transaction management.

The gateway schedule lets the destination point and payment-services entity be Elavon or a third party. On a third-party route, that connected party remains responsible for its merchant account, underwriting, processing relationship and settlement.

Related services
Direct APIEmbedded checkoutFraud preventionHosted checkoutPayment vaultRecurring billing
Features
GatewayCheckoutPayment operationsFraud and riskUnderwritingPricingSupportCompliance

UK regulated acquiring

Role in this product

  • Contracting entity
  • Acquirer
  • Payment processor
  • Merchant account provider
  • Gateway and terminal services
  • Merchant settlement

U.S.

Bank Europe DAC operates the UK Elavon Merchant Services business through its registered UK branch. It is an Irish-authorised credit institution with UK PRA authorisation and FCA regulation, and supplies the approved merchant-acquiring, payment-processing and settlement relationship under the UK merchant contract.

Related services
Chargeback managementDirect APIEmbedded checkoutFraud preventionGlobal acquiringHosted checkoutMerchant accountsMerchant settlementOmnichannel paymentsPayment vaultRecurring billing
Features
AcquiringMerchant accountGatewayCheckoutOmnichannelPayment operationsFraud and riskChargebacksUnderwritingOnboardingPricingSettlementSupportCompliance

Selected product

UK regulated acquiring

Related services
11 capabilities
Features
14 capabilities

Merchant account, approval, processing & settlement

Who supplies the merchant account, approves the merchant, processes payments and settles funds.

01 · Role in this product
Contracting entity · Acquirer · Payment processor · Merchant account provider · Gateway and terminal services · Merchant settlement
02 · Merchant account
Included: U.S. Bank Europe DAC
03 · Merchant underwriting
Elavon performs merchant underwriting
04 · Merchant settlement
Custom acquirer to merchant settlement

Selected product: UK regulated acquiring.

Payment processing

UK regulated acquiring: processing, approval & settlement

Review the payment services included with this product and which companies approve the account, process payments and send merchant settlement.

Selected product: UK acquiring through U.S. Bank Europe DAC

Included in UK regulated acquiring

Features included with this product.

Solutions
Chargeback managementDirect APIEmbedded checkoutFraud preventionGlobal acquiringHosted checkoutMerchant accountsMerchant settlementOmnichannel paymentsPayment vaultRecurring billing
Capabilities
AcquiringMerchant accountGatewayCheckoutOmnichannelPayment operationsRecurring billingFraud and riskChargebacksUnderwritingOnboardingPricingSettlementSupportCompliance

Account approval, payment processing & settlement

Who approves the account, processes payments and sends merchant settlement for UK regulated acquiring; any separate merchant account or acquirer is shown only when identified.

Included

Merchant acquiring

Merchant account, card-network access, sponsor bank and acquirer.

Acquiring responsibilities

Who provides the merchant account, acquires transactions and settles merchant funds for this product.

Role in this product
Acquirer
API-oriented
Yes
Merchant funds
Handles merchant funds at one or more stages
Merchant funds
Yes
Transaction processing
Yes
Merchant settlement
Yes
Direct acquiring
Yes
Merchant account
Yes
Gateway included
Yes
Onboarding included
Yes
Merchant account model
A UK merchant-acquiring relationship contracted through the U.S. Bank Europe DAC UK branch under the Elavon Merchant Services trading name. Merchant identifiers, channels, currencies, settlement and risk measures are agreement specific.
Availability
Approved UK merchant and business activity, branch contract, requested payment channels, underwriting, settlement account, currency and technical setup dependent.

Merchant account

Merchant account, acquiring and settlement

Capabilities
  • Card present and card not present processing
  • Authorization and clearing
  • Merchant account servicing
  • Provisional merchant funding
  • Refund and chargeback processing
Merchant account
Yes
Domestic or offshore MID
Domestic account under the designated member or regulated entity named in the agreement
Questions to confirm

What dedicated MID applies to UK acquiring through U.S. Bank Europe DAC?

Dedicated MID is not specified for UK acquiring through U.S. Bank Europe DAC.

Which legal entity is the acquirer or merchant-account provider in the signed agreement?

UK acquiring through U.S. Bank Europe DAC may be contracted through different regulated entities or sponsor banks.

Merchant eligibility · UK acquiring through U.S. Bank Europe DAC

Can my business apply, and who makes the underwriting decision?

Elavon reviews merchant applications.

Merchant eligibility

1 country

UK acquiring through U.S. Bank Europe DAC is available to eligible businesses in these countries. Eligibility can differ by product and payment method.

Underwriting decision

Elavon reviews merchant applications

Merchant underwriting is included with this product.

Underwriting type
Merchant underwriting
Product
UK acquiring through U.S. Bank Europe DAC
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Merchant eligibility & restrictions

What are the eligibility requirements and restricted business types?

Underwriting requirements and restrictions determine whether the merchant can be accepted. Serving an industry does not mean every merchant in that industry will be approved.

Eligibility requirements

01

Processing statements

Not specified

Confirm how many complete statement months are required

02

Eligibility information

No universal approval threshold, approval time or reserve percentage is published for the UK route.

03

Merchant application decision

Elavon and the designated Member in the United States; U.S. Bank Europe DAC on the documented UK route

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Product, MCC, sales-practice and jurisdiction restrictions are not specified for this product.

02Underwriting documents

What must be ready before underwriting starts?

The application, supporting documents and underwriting checks required before a merchant account can be opened.

Underwriting documents

Prepare documents → submit application → merchant underwriting

Missing documents or eligibility details can delay the underwriting decision.

Application documents

Documents to prepare

  1. 01Merchant application
  2. 02Business and responsible party information
  3. 03Requested products and payment channels
  4. 04Settlement account
  5. 05Processing profile

Merchant application & underwriting

  1. 01

    Complete the merchant application

  2. 02

    Provide legal business ownership location and bank details

  3. 03

    Describe the business transaction profile and requested channels

  4. 04

    Complete credit identity and risk review

  5. 05

    Sign the merchant agreement

  6. 06

    Configure the approved merchant account gateway terminals and settlement account

Application checks

Underwriting checks

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Merchant-underwriting checks

  • Business and responsible party identity
  • Credit and background information
  • Business activity and locations
  • Transaction profile and payment channels
  • Deposit and settlement account
  • Designated Member or regulated contracting entity

Merchant onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Business history, volume, account conditions, restrictions and review timing are not fully specified.

Business history & risk

Startup status, processing history, credit, MATCH and chargeback tolerance.

  1. 01

    Will you accept a startup with no operating history for this product?

    Startup eligibility is not specified.

  2. 02

    Will you consider a merchant listed in Mastercard MATCH for this product, and under what conditions?

    Eligibility for merchants listed in Mastercard MATCH is not specified.

  3. 03

    Will you consider adverse credit or a previous processor termination, and under what conditions?

    Eligibility after adverse credit or a previous processor termination is not specified.

  4. 04

    Is processing history required, and how many complete months of statements must I provide?

    Processing-history requirements and the minimum period are not specified.

  5. 05

    Will you consider prior high chargebacks, and what chargeback ratio is acceptable?

    Neither a complete high-chargeback policy nor an acceptable ratio is specified.

Volume & account conditions

Ticket limits, volume expectations, guarantees and bank-account rules.

  1. 06

    Is a personal guarantee required, and what business bank-account conditions must be met before activation?

    Personal-guarantee and business-bank-account requirements are not specified.

  2. 07

    What monthly-volume, average-ticket, maximum-ticket and high-volume review thresholds apply?

    Volume and ticket thresholds are not specified.

Approval & restrictions

Who reviews the business and which products, jurisdictions or MCCs are excluded.

  1. 08

    Which products, MCCs, sales practices and jurisdictions are prohibited for this product?

    Product-specific restrictions on products, MCCs, sales practices and jurisdictions are not specified.

Underwriting process & approval time

Decision criteria, manual review, when review starts or pauses, and decision timing.

  1. 09

    How long do preliminary and final approval take after a complete application is submitted?

    Approval time is not specified for at least one stage.

Payment methods & countries · UK acquiring through U.S. Bank Europe DAC

Where can this merchant accept payments, and which methods are available?

Acquiring is included with this product; each payment method still depends on the merchant configuration.

Selected product

UK acquiring through U.S. Bank Europe DAC

Availability depends on the product and merchant

Selected product

Applying merchant

1 country

The business registration country, acquiring countries and customer countries are separate requirements.

Payment types

  • Bank debit
  • Cards
  • Wallets

Availability depends on

  • Selected product and contracting entity
  • Designated member or payment services entity
  • Merchant country and business location
  • Merchant approval and credit review
  • Industry and merchant category code
  • Payment channel and product
  • Processor destination and payment method activation
  • Currency and settlement configuration
  • Technical integration

Acquiring is included with UK acquiring through U.S. Bank Europe DAC. Payment-method availability depends on the legal entity, country, currency, industry, MCC and transaction type in the merchant agreement.

01Payment-method availability

Card acceptance, bank payment rails, and digital wallets

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

  • American Express
  • Discover
  • Mastercard
  • Visa

Bank payment rails

Bank methods

  • ACH echeck

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

  • Apple Pay
  • Google Pay

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the merchant be registered, where is acquiring available, and where can customers pay?

Merchant location, acquiring countries, customer location and product availability can differ.

Country coverage

Merchant, acquiring, customer and product countries

  1. 01

    Business registration country

    Where must the business be registered to apply?

    1 country

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Show all 1 country
    • GBUnited Kingdom
    Merchant underwriting
  2. 02

    Acquiring countries

    Where is merchant acquiring available?

    United Kingdom

    Platform and user eligibility are assessed separately from acquiring-region availability.

    Show all 1 country
    • GBUnited Kingdom
    Selected product
  3. 03

    Customer location

    Where can customers pay from?

    Customer countries are not specified

    Customer countries by payment method and currency are not specified for this product.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which payment methods are available for my legal entity, customer countries, currencies, industry, MCC and transaction types?

    The payment methods included for the selected product, legal entity and merchant configuration are not specified.

  2. Which customer countries are available for each payment method in the agreement?

    Customer countries are not specified for each payment method.

  3. Which country launches are planned, and on what timeline?

    Planned country launches and dates are not specified.

  4. Which alternative payment methods are available for this product?

    Alternative payment methods are not specified for this product.

  5. Which presentment and settlement currencies are available for this product?

    Presentment and settlement currencies are not specified for this product.

Pricing & funds · UK acquiring through U.S. Bank Europe DAC

What does this product cost, and when are funds settled?

Fees and reserves are governed by the merchant-account agreement

Pricing

Standard processing rate is not specified for this product

The processing rate is not specified.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • UK merchant acquiring pricing

  2. 02 · Pricing model

    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Acquiring and processing
    • Gateway
    • Terminal
    • Payment method
    • Chargeback

    Amounts and applicability vary by merchant agreement.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve holder

Which entity can establish or hold a reserve?

The reserve holder, amount and release conditions are not specified.

Reserve holder

The entity holding the reserve is not specified

Reserve holder

Not specified

No reserve policy is specified for UK acquiring through U.S. Bank Europe DAC

Reserve terms from another product or provider do not apply to this product.

03Merchant settlement

When are sale proceeds settled, and who sends them to the merchant?

Settlement makes processed sale proceeds available to the merchant.

Merchant settlement

Sale proceeds and settlement responsibility

Settlement schedule

  • U.S. Bank Europe DAC UK merchant settlement: Set in agreement

Settlement methods

  • Methods: Bank transfer

Pricing & settlement terms

Terms to confirm in the agreement

Price

  1. What is the effective processing price for UK acquiring through U.S. Bank Europe DAC, including the percentage rate, per-transaction fee, interchange and card-network fees, and currency-conversion markup?

    Standard processing rate is not specified for the selected product.

  2. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  3. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  4. For U.S. Bank Europe DAC UK merchant settlement, what is the contractual settlement delay, cutoff timezone and treatment of weekends or holidays?

    The settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  5. Is there a minimum settlement amount, carry-forward rule or fee below threshold for U.S. Bank Europe DAC UK merchant settlement?

    A settlement minimum or carry-forward rule is not specified.

Reserve & held funds

  1. Can UK acquiring through U.S. Bank Europe DAC require a rolling reserve, security deposit or post-termination hold, and what are the percentage, cap, duration and release trigger?

    The reserve percentage, cap, hold period or release terms are not fully specified for this product.

Payment lifecycle · UK acquiring through U.S. Bank Europe DAC

How do checkout, payment processing, settlement and reconciliation work?

Sales channels, gateway, virtual terminal, recurring billing and equipment

Payment lifecycle

Checkout → authorization → settlement → reconciliation

The selected product determines the integration, transaction controls, payment processing, merchant settlement and reporting.

Selected product

UK acquiring through U.S. Bank Europe DAC

Integration, processing, merchant settlement and reporting for this product.

  1. Sales channels

    Online · In-person

  2. Gateway & virtual terminal

    Elavon merchant processing connected to Converge, certified payment terminals, point-of-sale software or the All-In-One integrated-payments platform

  3. Account, processor & equipment responsibilities

    Contracting entity · U.S. Bank Europe DAC, trading as Elavon Merchant Services · Acquirer · Elavon

  4. Terminals & equipment

    Countertop terminal · Portable terminal

01

Sales channels

Choose the integration option and who controls the payment page

Where the approved merchant account can accept payments.

Available channels

  • Online
  • In-person
  • Mobile
  • MOTO
02

Gateway & virtual terminal

Gateway integration, security and transaction tools

The gateway and virtual-terminal options matched to the approved processor and account.

Selected setup

Gateway entry point

How requests enter this product and which integration boundary applies.

Integration model

Elavon merchant processing connected to Converge, certified payment terminals, point-of-sale software or the All-In-One integrated-payments platform

Gateway & virtual terminal

Tokenization, 3-D Secure, webhooks and transaction controls

Gateway
01

Gateway options

  • Online gateway

Recurring, MOTO & ACH

From customer consent to scheduled payments and retries

Stored-credential consent, payment scheduling and retry rules apply to each recurring-payment setup.

Other recurring-payment terms

Additional payment functions
Not specified

Recurring, MOTO and ACH availability is not specified

03

Account, processor & equipment responsibilities

Who processes transactions, settles merchant funds and controls authorization and capture?

The selected gateway, processor, merchant account and terminal setup must be compatible.

Account, processor & equipment responsibilities

  • Contracting entity · U.S. Bank Europe DAC, trading as Elavon Merchant Services
  • Acquirer · Elavon
  • Payment processor · Elavon
  • Merchant account provider · Elavon
  • Merchant underwriting · Elavon
  • Gateway and terminal services · Elavon
  • Merchant settlement · Elavon
  • Merchant bank · Connected provider

Available controls

The selected gateway, processor, merchant account and terminal setup must be compatible.

  1. 01

    How the setup is selected

    Which gateway, processor, merchant account and terminal setup work together?

    How the setup is selected

    Elavon merchant processing connected to Converge, certified payment terminals, point-of-sale software or the All-In-One integrated-payments platform

04

Terminals & equipment

Which terminals and equipment services are available?

Countertop, mobile and POS equipment available for this product.

Terminal & equipment details

Terminal models and equipment services for this product.

Terminal options

  • Countertop terminal
  • Portable terminal
  • Mobile terminal
  • Virtual terminal
  • Elavon compatible payment terminal

Equipment services

  • Terminal provisioning
  • Terminal configuration
  • Integrated payment acceptance

Before integration

Integration details not specified

  1. 01

    Which gateway, virtual terminal, terminal models and equipment services are included with this product?

    The included gateway and equipment package is not specified.

  2. 02

    What purchase, lease, shipping, replacement, reprogramming, gateway and virtual-terminal charges apply?

    The complete gateway and equipment fee schedule is not specified.

  3. 03

    Which party receives card data in each channel, and which PCI DSS validation applies to the approved setup?

    Channel-specific card-data handling and PCI DSS scope are not specified.

Merchant funds, risk & support

UK regulated acquiring: risk, licenses & support

Payment processing, merchant funds, reserves, chargebacks, contracting entity, regulated payment services and support.

UK regulated acquiringService: UK acquiring through U.S. Bank Europe DAC
01 / Processing, reserves & chargebacks

Who can suspend payment processing or hold merchant funds?

Payment processing, reserve or other holds on merchant funds, fraud controls and chargeback handling.

Payment processing & funds

Merchant acquiring

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Contracting entity · Acquirer · Payment processor · Merchant account provider · Gateway and terminal services · Merchant settlement
Who receives and settles funds
Custom acquirer to merchant settlement

Reserve or security deposit

Reserve amount and release terms are not specified

The reserve amount and release schedule are not specified for this product. A reserve may still be included in the final agreement.

Not specified

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening, 3-D Secure, and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    At checkout

    3-D Secure authentication

  3. 03

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
3-D Secure 2Address verificationCard security code checkTransaction risk controlsOngoing merchant credit and risk monitoring

AT CHECKOUT

3-D Secure authentication

Which 3-D Secure and verification methods are included?

Authentication · 3-D Secure
Yes
3-D Secure
Yes

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Chargeback notificationChargeback debitMerchant document submissionChargeback and fraud monitoringMatch reporting after qualifying termination
Chargeback reporting
Yes
Before signingReserve, chargeback, settlement hold and suspension terms5 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Contracting entity and authorization

Acquirer. For UK regulated acquiring, the contracting entity is U.S. Bank Europe DAC; its authorization or registration is Authorised credit institution · Pra authorised UK third country branch · Regulated UK branch · UK establishment; and its permitted payment services are Credit institution · Merchant payment services · UK banking and payment services · UK payment services.

  1. 01 · Contracting entity

    U.S. Bank Europe DAC

  2. 02 · Authorization or registration

    Authorised credit institution · Pra authorised UK third country branch · Regulated UK branch · UK establishment

  3. 03 · Permitted payment services

    Credit institution · Merchant payment services · UK banking and payment services · UK payment services

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

1 entity · 4 licenses or registrations

U.S. Bank Europe DAC

Ireland · Registry 418442 · Designated activity company

Authorised credit institution

Central Bank of Ireland · 2 permitted payment services · Active · Entity: U.S. Bank Europe DAC

Pra authorised UK third country branch

Prudential Regulation Authority · 1 permitted payment service · Active · Entity: U.S. Bank Europe DAC

Regulated UK branch

Financial Conduct Authority · 1 permitted payment service · Active · Entity: U.S. Bank Europe DAC

UK establishment

Companies House · Registration BR022122 · Entity: U.S. Bank Europe DAC

Security & regulatory information

Certifications, safeguarding arrangements and cross-border permissions for this product.

01

Security controls

Privacy and security controls

Security controls
PCI oriented hosted payment pageTokenization3-D Secure 2Fraud and transaction controlsMerchant PCI obligations remain integration dependent
Security
https://www.elavon.com/privacy-policy.html
Before signingContracting entity, payment services license and legal terms1 item to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover UK acquiring through U.S. Bank Europe DAC and payment-processing or merchant-settlement issues. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and payment-processing or merchant-settlement issues are not specified.

Merchant

Elavon publishes a UK merchant-support route; the current public page reviewed does not establish one universal support schedule for every UK product.

Merchant support

elavon.co.uk/contact-us.html

Other company contacts

Support hours are not specified for these contacts.

Sales

elavon.com/contact-us.html

Merchant support

elavon.com/support-center.html

Developer

developer.elavon.com

Security

elavon.com/privacy-policy.html

General

elavon.co.uk/legal.htmlelavon.co.uk/insights/news/elavon-financial-services-receives-uk-banking-authorisation.html
Before signingSupport contacts, hours and response times3 items to confirmReview contract terms
UK acquiring through U.S. Bank Europe DAC / Before signing

What should the merchant agreement include?

Confirm the contracting entity, approval conditions, processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Before signing

UK acquiring through U.S. Bank Europe DAC: terms to confirm

Confirm each material commercial, operating and legal term in the agreements that govern this product.

Commercial & funding terms

Processing fees, reserve or security deposit, merchant funding schedule and chargeback fees

Approval, liability & exit

Underwriting conditions, responsible entities, loss allocation, suspension, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  2. 02Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  3. 03SupportSupport contacts, hours, response times and escalation.
Merchant agreement

Contract terms to confirm

Review processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.

  1. Can a reserve or post-termination hold apply to this product, and how is it released?

    The entity that may establish and hold a reserve, the reserve amount and the release terms are not specified.

  2. What events allow UK acquiring through U.S. Bank Europe DAC to be suspended or terminated?

    The notice period, any right to cure a breach, and the events allowing immediate suspension are not specified.

  3. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

  4. Who handles open disputes, chargebacks and case submissions after termination?

    Ownership of open disputes, chargebacks and case submissions after termination is not specified.

  5. Who monitors card-network thresholds, and what happens before the merchant exceeds one?

    Card-network monitoring programs and escalation thresholds are not specified.

Legal entity & licenseContracting entity, license or registration, and regulated payment services.

  1. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

SupportSupport contacts, hours, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which support hours and contact channels cover UK acquiring through U.S. Bank Europe DAC, and where should a merchant report payment-processing or merchant-settlement issues?

    The support scope for UK acquiring through U.S. Bank Europe DAC and the contacts for payment-processing or merchant-settlement issues are not specified.

  3. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What this product includes, which restrictions apply and which merchant-agreement terms are not specified.

Included capabilities

Capabilities included with UK acquiring through U.S. Bank Europe DAC.

  • U.S. Bank Europe DAC operates the UK Elavon Merchant Services business through its registered UK branch. It is an Irish-authorised credit institution with UK PRA authorization and FCA regulation, and supplies the approved merchant-acquiring, payment-processing and settlement relationship under the UK merchant contract.