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Payins

Company overview

About dLocal

What the company provides

  • Processor
  • Payment service provider
  • Payouts
  • Platform payments
  • Fraud prevention
  • Invoice payment collection

Available countries, payment methods, data access, contracts and funds handling depend on the selected product.

dLocal processes Payins, sends Payouts, supports marketplace and platform accounts, provides fraud-management tools, and collects cross-border invoices in emerging markets.

Product availability, payment methods, contracting entity, currencies and local processing partners depend on the selected countries and commercial agreement.

Founded 2016dlocal.comUpdated Jul 30, 2026

Selected product

Payins

Merchant account & merchant review

  1. Payment service setup

    Business activation required

  2. Merchant application review

    Merchant-account provider and merchant review not specified

    The merchant-account provider, merchant underwriter and merchant-underwriting process are not specified.

Primary legal entity

dLocal Limited

Jurisdiction
Cayman Islands
Company type
Exempted company

Legal entities by jurisdiction

5 legal entities across 3 jurisdictions

  • United Kingdom3 entities
  • Cayman Islands1 entity
  • Malta1 entity

Operating scale

Countries covered
≥60 countries
Payment methods connected
≥1,000 payment methods
Enterprise merchants
≥760 merchants

The legal entity supplying a product can differ by product and country.

Product portfolio

dLocal products

Compare payment acceptance, payouts, platform payments, and fraud prevention by account setup, approval, payment or data flow, and contract terms.

Payins

Role in this product

  • Payment service provider
  • Payment processing
  • Payment collection
  • Merchant settlement

Payins accepts cards, bank transfers, direct debits, cash payments, mobile money and wallets in local markets. dLocal processes and collects the customer payment, then settles the merchant under the agreed cross-border or local-to-local model.

Related services
Alternative payment methodsDirect APIEmbedded payment fieldsHosted checkoutPayment linksRecurring billingMerchant settlementFraud preventionChargeback management
Features
GatewayPayment operationsCheckoutPricingSettlementOnboardingFraud and riskChargebacksReportingSupportCompliance

Payouts

Role in this product

  • Payouts

Payouts sends local-currency payments to customers, contractors, employees, suppliers and other recipients.

The merchant funds the payout flow; dLocal processes each payout through the payment method available in the recipient's country.

Related services
Customer payoutsSeller payoutsDirect API
Features
PayoutsPricingOnboardingReportingSupportCompliance

dLocal for Platforms

Role in this product

  • Platform payments
  • User account verification
  • Payins and payouts

dLocal for Platforms lets marketplaces and platforms onboard users, accept Payins, send Payouts, split payments, hold account balances, process refunds and chargebacks, and manage settlements through a white-label API integration.

Related services
Platform paymentsMarketplace paymentsSeller onboardingSeller payoutsCustomer payoutsChargeback management
Features
PricingOnboardingChargebacksReportingSupportCompliance

Defense Suite

Role in this product

  • Fraud prevention

Defense Suite scores and monitors transactions in real time using device data, machine-learning algorithms and human expertise.

It supports fraud prevention, alerts, analysis and chargeback management.

Related services
Fraud preventionChargeback management
Features
Fraud and riskChargebacksPricingSupportCompliance

Invoice Collection

Role in this product

  • Invoice payment collection
  • Merchant settlement

Invoice Collection lets businesses issue, track, collect and reconcile cross-border invoices in local currencies.

It supports immediate no-code use or a customized workflow, and dLocal transfers collected funds into the merchant's settlement currency.

Related services
Billing and invoicingPayment linksMerchant settlement
Features
PricingSettlementReportingOnboardingSupportCompliance

Selected product

Payins

Related services
9 capabilities
Features
11 capabilities

Business activation, processing & settlement

Who activates the business, processes customer payments, handles refunds and chargebacks, and settles the proceeds.

01 · Role in this product
Payment service provider · Payment processing · Payment collection · Merchant settlement
02 · Payment service setup
Business activation required
03 · Business activation
dLocal activates the business for this payment service
04 · Payment proceeds
Cross-border Payins settlement or Local-to-local Payins settlement

Selected product: Payins.

Payment processing

Payins: processing, approval & settlement

Review the payment services included with this product and which companies approve the account, process payments and send merchant settlement.

Selected product: Payins

Included in Payins

Features included with this product.

Solutions
Alternative payment methodsDirect APIEmbedded payment fieldsHosted checkoutPayment linksRecurring billingMerchant settlementFraud preventionChargeback management
Capabilities
GatewayPayment operationsCheckoutRecurring billingPricingSettlementOnboardingFraud and riskChargebacksReportingSupportCompliance

Account approval, payment processing & settlement

Who approves the account, processes payments and sends merchant settlement for Payins; any separate merchant account or acquirer is shown only when identified.

Included

Payment gateway, PSP and acquirer connections

Integration options, connected PSPs and acquirers, tokenization, 3DS and merchant tools.

Fraud & authentication connections

Screen → authenticate → return decision

Merchant funds
Handles merchant funds at one or more stages
Merchant funds
Yes
Transaction processing
Yes
Merchant settlement
Yes
Gateway availability
Country payment method currency and approval dependent
  1. 01Merchant integrationIntegration options and connected payment providers
  2. 02Payment securityTokenization, authentication and transport security
  3. 03Development & operations

Gateway connections

Merchant integration, PSP and acquirer connections

Integration options

Integration options
  • Full API
  • Smart fields
  • Checkout redirect
  • Payment links

Gateway

Payment technology

Connected payment provider

Types of connected payment providers
  • Acquirer
  • Bank
  • PSP

Security controls

Tokens and payment authentication

Tokenization
Yes
3-D Secure
Yes
Token formats
  • Card token

Operations

Webhooks, Control Panel and test environment

Tools used to test an integration and manage live payments.

Webhooks
Yes
Sandbox
Yes
Merchant control panel
Yes
API-oriented
Yes
Gateway included
Yes
Onboarding included
Yes
Gateway features
  • Payments API
  • Payment methods API
  • Full API checkout
  • Smart fields
  • Checkout redirect
  • Payment links
+4 more
  • Transaction status
  • Refunds
  • Webhooks
  • Merchant dashboard
Webhook events
  • Payment status
  • Refund status
  • Chargeback status
Role in this product
Payment service provider
Questions to confirm

Which connectors apply to Payins?

Connectors are not specified for Payins.

Processing setup · Payins

Can this business use API-based payment processing?

The merchant-account provider and merchant-underwriting process are not specified.

Business eligibility

Business-country eligibility for this processing product is not specified

Company offices do not establish merchant-account or processing eligibility.

Merchant application review

Merchant-account provider and merchant review not specified

The merchant-account provider, merchant underwriter and merchant-underwriting process are not specified.

Merchant-account model
Merchant application review
Product
Payins
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Business eligibility & restrictions

Which businesses and transaction types are accepted?

Product access depends on the business model, prohibited activities and the merchant-account arrangement used for processing.

Eligibility requirements

01

Merchant application decision

dLocal performs risk-based KYC and customer due diligence. Required approvals and documents depend on the entity type, industry, countries and selected product.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Product, MCC, sales-practice and jurisdiction restrictions are not specified for this product.

02Processing application

What is needed before API processing can start?

Business, merchant-account, integration and compliance information required by the processor and acquiring provider.

Processing application

Agree merchant-account provider → complete merchant review → integrate → enable live processing

Processing cannot start until both the commercial approval and technical integration are complete.

Processing application documents

Documents to prepare

  1. 01Current and expected monthly volume by country
  2. 02Selected dLocal product
  3. 03Company legal representation countries
  4. 04Target processing countries
  5. 05Company details
  6. 06Business registration documents
  7. 07Identification for KYC

Merchant review & processing activation

  1. 01

    Contact sales

  2. 02

    Provide business and payment flow details

  3. 03

    Submit company registration and identification documents

  4. 04

    KYC and customer due diligence

  5. 05

    Commercial agreement

  6. 06

    Sandbox testing

  7. 07

    Live activation

Processing checks

Merchant-account and processing requirements

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Merchant-account and processing requirements

  • Customer risk
  • Entity type
  • Industry
  • Country
  • Selected payment flow

Processing onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

The merchant-account provider, merchant review, restrictions and activation conditions are not fully specified.

Approval & restrictions

Who reviews the business and which products, jurisdictions or MCCs are excluded.

  1. 01

    Which provider supplies the merchant account, performs merchant underwriting and approves processing for this API product?

    The merchant-account provider, merchant underwriter and live-processing requirements are not specified.

  2. 02

    Which products, MCCs, sales practices and jurisdictions are prohibited for this product?

    Product-specific restrictions on products, MCCs, sales practices and jurisdictions are not specified.

Payment methods & countries · Payins

Where can the business process payments, and which methods are available?

Company payment-method and country totals can span multiple products.

Selected product

Payins

Payment-method availability

Selected product

Business applying for processing

Business-country eligibility for this processing product is not specified

The business registration country, acquiring countries and customer countries are separate requirements.

Method categories

  • Cards
  • Bank transfer
  • Bank debit
  • Real-time bank payments
  • Wallets
  • Local payment methods
  • Card payouts

Availability depends on

  • Selected product
  • Merchant entity
  • Payer or recipient country
  • Currency
  • Payment method
  • Local regulatory requirements
  • Business risk
  • Account configuration

Payins payment methods and market coverage depend on the legal entity, merchant country, customer country, currency, industry and account configuration.

01Payment-method availability

Card acceptance and bank payment rails

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card
  • Prepaid card

Card brands

  • Visa
  • Mastercard

Bank payment rails

Bank methods

  • PIX
  • UPI
  • Pse
  • Local bank transfer
  • Direct debit
  • Cash voucher
  • Mobile money

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

Wallet availability by country and currency is not specified

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the business be registered, where is acquiring available, and where can customers pay?

Business location, merchant-account coverage, acquiring countries and customer location can differ.

Country coverage

Merchant, acquiring, customer and product countries

  1. 01

    Business location

    Where can the business applying for processing be registered?

    Business-country eligibility for this processing product is not specified

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Merchant application review
  2. 02

    Acquiring countries

    Where is merchant acquiring available?

    The acquirer for each target country is not specified

    Across all products
  3. 03

    Customer location

    Where can customers pay from?

    ≥60 countries

    A market total is available, but individual customer countries are not specified.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which payment methods are available for my legal entity, customer countries, currencies, industry, MCC and transaction types?

    The payment methods included for the selected product, legal entity and merchant configuration are not specified.

  2. Which customer countries are available for each payment method in the agreement?

    Customer countries are not specified for each payment method.

  3. Which countries are available for each product and payment method?

    Country availability by product and payment method is not specified.

  4. Which country launches are planned, and on what timeline?

    Planned country launches and dates are not specified.

  5. Which legal entity provides acquiring, and which entity settles funds in each target market?

    Additional acquiring countries and the acquiring entity for each market are not specified.

  6. Which alternative payment methods are available for this product?

    Alternative payment methods are not specified for this product.

  7. Which presentment and settlement currencies are available for this product?

    Presentment and settlement currencies are not specified for this product.

Pricing & funds · Payins

What does this product cost, and when are funds settled?

Product price, contracting entity and additional fees

Pricing

Standard processing rate is not specified for this product

The processing rate is not specified.

Pricing method

Custom quote

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Payins pricing

  2. 02 · Pricing model

    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Transaction fee
    • Foreign exchange spread
    • Installment interest
    • Shorter settlement period
    • Small settlement
    • Setup
    • Monthly account management
    • Negotiated minimum

    Amounts and applicability vary by merchant agreement.

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve holder

Which entity can establish or hold a reserve?

The reserve holder, amount and release conditions are not specified.

Reserve holder

The entity holding the reserve is not specified

Reserve holder

Reserve terms are not specified for this product

Reserve terms from another product or provider do not apply to this product.

03Merchant settlement

When are sale proceeds settled, and who sends them to the merchant?

Settlement makes processed sale proceeds available to the merchant.

Merchant settlement

Sale proceeds and settlement responsibility

Settlement schedule

  • Cross-border Payins settlement: Set in agreement
  • Local-to-local Payins settlement: Set in agreement

Settlement methods

  • Methods: Bank transfer

Pricing & settlement terms

Terms to confirm in the agreement

Price

  1. What is the effective processing price for Payins, including the percentage rate, per-transaction fee, interchange and card-network fees, and currency-conversion markup?

    Standard processing rate is not specified for the selected product.

  2. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  3. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  4. For Cross-border Payins settlement and Local-to-local Payins settlement, what is the contractual settlement delay, cutoff timezone and treatment of weekends or holidays?

    The settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  5. Is there a minimum settlement amount, carry-forward rule or fee below threshold for Cross-border Payins settlement and Local-to-local Payins settlement?

    A settlement minimum or carry-forward rule is not specified.

Reserve & held funds

  1. Can Payins require a rolling reserve, security deposit or post-termination hold, and what are the percentage, cap, duration and release trigger?

    The reserve percentage, cap, hold period or release terms are not fully specified for this product.

Checkout flow · Payins

How do checkout, tokenization, provider connections and implementation work?

Checkout and payment processing through Full API, Smart Fields, Checkout redirect, and Payment links

Checkout flow

Collect payment details → tokenize → submit → events & diagnostics

The checkout integration determines who controls the payment form, how payment details are tokenized, which providers receive the payment request, and which SDKs and webhooks are available.

Selected product

Payins

Checkout integrations, tokenization, provider connections, SDKs and webhooks.

  1. Checkout routes

    4 integration options

  2. Gateway integration, security and transaction tools

    Payments API · Payment methods API

  3. Payment processing and funds handling

    dLocal provides payment acceptance and processing · Processes transactions

  4. Reporting & reconciliation

    Included with this product

01

Checkout routes

Which hosted, embedded or API checkout options are available?

The actual integration surfaces, UI ownership and deployment choices.

Checkout routes

  1. 01

    Full API

    Server to server API

    • Merchant website
    • Merchant app
    • Redirect: No
    • iFrame: No
    • Fully customized UI
    • Synchronous flow
    • Merchant flow control
    • Recurring payments
  2. 02

    Smart Fields

    Embedded payment fields

    • Merchant website
    • Redirect: No
    • iFrame: Yes
    • Customizable UI
    • Synchronous flow
    • Merchant flow control
    • Recurring payments
  3. 03

    Checkout redirect

    Hosted checkout

    • Redirect
    • Redirect: Yes
    • iFrame: No
    • Prebuilt checkout
    • Vouchers
    • Custom branding
    • Asynchronous flow
  4. 04

    Payment links

    Hosted payment link

    • Payment link
    • Redirect: Yes
    • iFrame: No
    • No code payment collection
    • Custom branding
    • Asynchronous flow

Checkout UI, card data & PCI DSS

  • Full API: Checkout UI: Merchant controlled · Card data: collected by merchant · PCI DSS: PCI DSS AOC
  • Smart Fields: Checkout UI: Merchant-controlled with dLocal fields · Card data: collected by dLocal · PCI DSS: SAQ A
  • Checkout redirect: Checkout UI: Provider-hosted · Card data: collected by dLocal · PCI DSS: Not applicable
  • Payment links: Checkout UI: Provider-hosted · Card data: collected by dLocal · PCI DSS: Not applicable

Checkout controls

  • Merchant controlled checkout
  • Customizable payment fields
  • Redirect checkout
  • Payment links
  • Cards
  • Bank transfers
  • Cash payments
  • Digital wallets
  • Mobile money
02

Gateway integration, security and transaction tools

Which payment providers can checkout connect to?

API entry points, testing, events, tokens and authentication.

Selected setup

Connections entry point

How requests enter this product and which integration boundary applies.

Integration options

  • Full API
  • Smart fields
  • Checkout redirect
  • Payment links

Gateway integration, security and transaction tools

Connected payment-provider types

Connections
01

Transaction and security features

  • Payments API
  • Payment methods API
  • Full API checkout
  • Smart fields
  • Checkout redirect
  • Payment links
  • Transaction status
  • Refunds
  • Webhooks
  • Merchant dashboard
02

Test environment

Sandbox available

03

Webhooks

Payment status, Refund status, and Chargeback status

04

Tokenization

  • Card token
05

3-D Secure

Supported

06

Merchant control panel

Yes

Connected acquirer / processor

Payment providers that can receive transactions from the gateway.

Connected acquirer and processor types

Assigned outside this product
  • Acquirer
  • Bank
  • PSP

A connected acquirer or processor may have separate pricing, contract and underwriting requirements.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Recurring-payment features
  • Recurring payments
  • Stored card payments
Billing types
  • Merchant initiated recurring payment
Recurring feature availability
  • Full API or smart fields
  • Country
  • Payment method
  • Account configuration
03

Payment processing and funds handling

Who collects and tokenizes payment details, authorizes payments and handles funds?

Who activates the business, processes and collects payments, handles refunds and chargebacks, settles proceeds and provides support.

Payment processing and funds handling

  • dLocal provides payment acceptance and processing
  • Processes transactions
  • Settles merchant funds
  • Handles merchant funds

Available controls

Who activates the business, processes and collects payments, handles refunds and chargebacks, settles proceeds and provides support.

  1. 01

    Supported transaction types

    Which controls are available with this product?

    Supported transaction types

    • Payment
    • Authorization
    • Capture
    • Cancellation
    • Refund
    • Payment status
    • Asynchronous notifications
04

Reporting & reconciliation

Which SDKs, events and implementation diagnostics are available?

What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

Reporting & reconciliation

Checkout integration → tokenization → payment submission → webhooks & error reporting

Client SDKs, environments, webhook events, request logs and operational diagnostics.

  1. 01

    Reporting & reconciliation

    What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

    Consolidated reporting

    Included with this product

Merchant funds, risk & support

Payins: risk, licenses & support

Payment processing, merchant funds, reserves, chargebacks, contracting entity, regulated payment services and support.

01 / Processing, reserves & chargebacks

Who can suspend payment processing or hold merchant funds?

Payment processing, reserve or other holds on merchant funds, fraud controls and chargeback handling.

Payment processing & funds

API-based payment processing

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Payment service provider · Payment processing · Payment collection · Merchant settlement
Who receives and settles funds
Cross-border Payins settlement or Local-to-local Payins settlement

Reserve or security deposit

Reserve amount and release terms are not specified

The reserve amount and release schedule are not specified for this product. A reserve may still be included in the final agreement.

Not specified

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening, 3-D Secure, and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    At checkout

    3-D Secure authentication

  3. 03

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Real time transaction monitoringTransaction scoringDevice fingerprintingMachine learning algorithmsFraud alertsFraud analysis reportsHuman expertise
Signals
Transaction dataDevice dataFraud patterns

AT CHECKOUT

3-D Secure authentication

Which 3-D Secure and verification methods are included?

3-D Secure
Yes

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Chargeback notificationsChargeback managementDispute resolutionChargeback analysis
Chargeback reporting
Yes
Chargeback report filters
Payment IDChargeback statusStatus date
Before signingReserve, chargeback, settlement hold and suspension terms5 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Contracting entity or authorization not specified

Payment service provider. The contracting entity, applicable license or registration, and permitted services are not specified for Payins.

The legal entity providing this product, its authorization or registration, and permitted payment services are not specified.

  1. 01 · Contracting entity

    Not specified for this product

  2. 02 · Authorization or registration

    Not specified for this product

  3. 03 · Permitted payment services

    Not specified for this product

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

3 entities · 3 licenses or registrations

Dlocal Ltd

Malta · Registry C77538 · Limited company

Electronic money institution and payment institution

Malta Financial Services Authority · Registration C77538 · 3 permitted payment services · Active · Entity: Dlocal Ltd

Other legal entities (2)

Dlocal Corp LLP

United Kingdom · Registry OC424978 · Limited liability partnership

Money services business

Financial Crimes Enforcement Network · Registration 31000287499547 · FinCEN MSB Registrant Search · Entity: Dlocal Corp LLP

Dlocal OpCo UK Ltd

United Kingdom · Registry 14018931 · Limited company

Authorised payment institution

Financial Conduct Authority · 1 permitted payment service · Active · Entity: Dlocal OpCo UK Ltd

Security & regulatory information

Certifications, safeguarding arrangements and cross-border permissions for this product.

01

Security standards

Certifications and assessments

PCI DSS

Service provider level 1

PCI DSS applies to Payins.

Before signingContracting entity, payment services license and legal terms3 items to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover Payins and payment-processing or merchant-settlement issues. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and payment-processing or merchant-settlement issues are not specified.

Merchant

Merchant Dashboard and designated dLocal contacts

Support contact not specified

Merchant technical support

Dedicated support team for critical issues through the Merchant Dashboard or account manager

Support contact not specified

Other company contacts

Support hours are not specified for these contacts.

Sales

dlocal.com/contact-sales

Developer

docs.dlocal.com

Consumer support

support.dlocal.com/en
Before signingSupport contacts, hours and response times5 items to confirmReview contract terms
Payins / Before signing

What should the merchant agreement include?

Confirm the contracting entity, approval conditions, processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Before signing

Payins: terms to confirm

Confirm each material commercial, operating and legal term in the agreements that govern this product.

Commercial & funding terms

Processing fees, reserve or security deposit, merchant funding schedule and chargeback fees

Approval, liability & exit

Underwriting conditions, responsible entities, loss allocation, suspension, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  2. 02Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  3. 03SupportSupport contacts, hours, response times and escalation.
Merchant agreement

Contract terms to confirm

Review processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.

  1. Can a reserve or post-termination hold apply to this product, and how is it released?

    The entity that may establish and hold a reserve, the reserve amount and the release terms are not specified.

  2. What events allow Payins to be suspended or terminated?

    The notice period, any right to cure a breach, and the events allowing immediate suspension are not specified.

  3. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

  4. Who handles open disputes, chargebacks and case submissions after termination?

    Ownership of open disputes, chargebacks and case submissions after termination is not specified.

  5. Who monitors card-network thresholds, and what happens before the merchant exceeds one?

    Card-network monitoring programs and escalation thresholds are not specified.

Legal entity & licenseContracting entity, license or registration, and regulated payment services.

  1. Which legal entity will sign the agreement for this product, and which license or registration applies?

    The contracting legal entity is not specified for this product.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

SupportSupport contacts, hours, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Which phone number, email address or support form should the merchant use during merchant hours?

    Phone number, email address or support form is not specified for these hours.

  3. Which phone number, email address or support form should the merchant use during merchant technical hours?

    Phone number, email address or support form is not specified for these hours.

  4. Which support hours and contact channels cover Payins, and where should a merchant report payment-processing or merchant-settlement issues?

    The support scope for Payins and the contacts for payment-processing or merchant-settlement issues are not specified.

  5. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What this product includes, which restrictions apply and which merchant-agreement terms are not specified.

Included capabilities

Capabilities included with Payins.

  • Payins accepts cards, bank transfers, direct debits, cash payments, mobile money and wallets in local markets. dLocal processes and collects the customer payment, then settles the merchant under the agreed cross-border or local-to-local model.