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Braintree Direct

Company overview

About Braintree

What the company provides

  • Processor
  • Gateway
  • Merchant account provider
  • Payment service provider
  • Payment method

Merchant accounts, gateway access, transaction processing and funds handling depend on the selected product.

Braintree is a PayPal payment service for web and mobile checkout.

Braintree Direct combines the Braintree gateway with a merchant account and payment processing. Gateway-only connects the Braintree gateway to a merchant account supplied by another provider. PayPal payments require Braintree Direct, use the Braintree integration and Vault, and follow the merchant's separate PayPal account terms and PayPal funding.

braintreepayments.comUpdated Jul 31, 2026

Selected product

Braintree Direct

Merchant account & merchant review

  1. Merchant account

    Included: PayPal

  2. Merchant underwriter

    Braintree reviews merchant applications

    Merchant underwriting is included with this product.

Primary legal entity

PayPal, Inc.

Jurisdiction
United States
Company type
Delaware corporation

Legal entities by jurisdiction

One legal entity registered in United StatesOne jurisdiction

The legal entity supplying a product can differ by product and country.

Partner programs

ISV

Products and services available through each program differ.

  1. ISV

    Independent software vendor

Product portfolio

Braintree products

Compare payment acceptance, payment technology, and payment methods by account setup, approval, payment or data flow, and contract terms.

Braintree Direct

Role in this product

  • Payment service provider
  • Contracting entity
  • Payment gateway
  • Merchant account provider
  • Payment processor

Braintree Direct combines a PayPal-provided merchant account with the Braintree payment gateway for cards and enabled payment methods.

PayPal routes card transactions to the applicable acquirer, manages the merchant-account application and either remits card proceeds or instructs the acquirer to remit them to the merchant's business bank account.

Related services
Merchant accountsHosted checkoutDirect APIEmbedded payment fieldsPayment vaultRecurring billingFraud preventionAlternative payment methodsMerchant settlement
Features
Merchant accountUnderwritingOnboardingGatewayCheckoutFraud and riskPayment operationsReportingPricingReservesSettlementComplianceSupport

Braintree Gateway Only

Role in this product

  • Contracting entity
  • Payment gateway

Gateway-only is available by contacting Braintree Sales and connects the Braintree gateway to the merchant's existing merchant account.

The external merchant-account provider controls merchant underwriting, acquiring, processing fees, reserves, card funding and deposits. Gateway-only accounts cannot add PayPal as a Braintree payment method.

Related services
Direct APIEmbedded payment fieldsPayment vaultRecurring billingFraud prevention
Features
UnderwritingClient onboardingGatewayCheckoutFraud and riskPayment operationsReportingPricingComplianceSupport

PayPal through Braintree Direct

Role in this product

  • Payment method
  • Payment gateway
  • Contracting entity
  • Gateway integration
  • PayPal account & pricing
  • Payment processing
  • Merchant disbursement

PayPal can be added to an eligible Braintree Direct integration for one-time, vaulted and recurring payments.

Braintree supplies the checkout integration and gateway token, while the merchant's PayPal account controls PayPal pricing and PayPal manages those disbursements separately from Braintree card funding. This is a payment method, not a replacement Braintree merchant account.

Related services
Alternative payment methodsEmbedded checkoutPayment vaultRecurring billing
Features
UnderwritingOnboardingGatewayCheckoutPayment method capabilitiesPayment operationsReportingPricingComplianceSupport

Selected product

Braintree Direct

Related services
9 capabilities
Features
13 capabilities

Business activation, processing & settlement

Who activates the business, processes customer payments, handles refunds and chargebacks, and settles the proceeds.

01 · Role in this product
Payment service provider · Contracting entity · Payment gateway · Merchant account provider · Payment processor
02 · Payment service setup
Included: PayPal
03 · Business activation
Braintree performs merchant underwriting
04 · Payment proceeds
Settlement schedule not specified

Selected product: Braintree Direct.

Payment processing

Braintree Direct: processing, approval & settlement

Review the payment services included with this product and which companies approve the account, process payments and send merchant settlement.

Selected product: Braintree Direct

Included in Braintree Direct

Features included with this product.

Solutions
Merchant accountsHosted checkoutDirect APIEmbedded payment fieldsPayment vaultRecurring billingFraud preventionAlternative payment methodsMerchant settlement
Capabilities
Merchant accountUnderwritingOnboardingGatewayCheckoutPayment vaultRecurring billingFraud and riskPayment operationsReportingPricingReservesSettlementComplianceSupport

Account approval, payment processing & settlement

Who approves the account, processes payments and sends merchant settlement for Braintree Direct; any separate merchant account or acquirer is shown only when identified.

Included

Merchant acquiring

Merchant account, card-network access, sponsor bank and acquirer.

Acquiring responsibilities

Who provides the merchant account, acquires transactions and settles merchant funds for this product.

Role in this product
Payment service provider
API-oriented
Yes
Gateway included
Yes
Onboarding included
Yes
Merchant support included
Yes
Merchant account
Yes
Merchant funds
Handles merchant funds at one or more stages
Merchant funds
Yes
Transaction processing
Yes
Merchant settlement
Yes
Seller of record
No
Merchant account model
Braintree merchant account supplied under the PayPal Braintree Payment Services Agreement; card acquirer and bank relationships depend on the approved account.

Merchant account

Merchant account, acquiring and settlement

Merchant account
Yes

Sponsor bank & acquirer

Sponsor relationships
  • None
Questions to confirm

What dedicated MID applies to Braintree Direct?

Dedicated MID is not specified for Braintree Direct.

What domestic or offshore MID applies to Braintree Direct?

Domestic or offshore MID is not specified for Braintree Direct.

Which legal entity is the acquirer or merchant-account provider in the signed agreement?

Braintree Direct may be contracted through different regulated entities or sponsor banks.

Merchant eligibility · Braintree Direct

Can my business apply, and who makes the underwriting decision?

Braintree reviews merchant applications.

Merchant eligibility

Business-country eligibility for this processing product is not specified

Company offices do not establish merchant-account or processing eligibility.

Underwriting decision

Braintree reviews merchant applications

Merchant underwriting is included with this product.

Underwriting type
Merchant underwriting
Product
Braintree Direct
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required license type and issuing jurisdiction are not specified
01Merchant eligibility & restrictions

What are the eligibility requirements and restricted business types?

Underwriting requirements and restrictions determine whether the merchant can be accepted. Serving an industry does not mean every merchant in that industry will be approved.

Eligibility requirements

01

Prior high chargebacks

Not accepted

02

Business bank account

Required

03

Eligibility information

PayPal can verify the applicant's identity, business information and creditworthiness before or after account activation. A business checking account is required for Braintree Direct disbursements. Businesses or transactions that present an unacceptable level of credit, fraud, legal or reputational risk can be declined, restricted or terminated.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Prohibited

Age restricted products or services, Aggregation or factoring, Airlines prior written approval, Bail bonds, Bidding fee auctions, Business or investment opportunity sales, Check cashing wire transfers or money orders, Collection agencies, Credit repair or protection, Cruise lines, Currency exchanges or dealers, Drug paraphernalia, Gambling prior written approval in some markets, Marijuana businesses, Money transmitters or money service businesses, Multi level marketing or pyramid schemes, Online pharmacies, Online tobacco or e cigarette sales, Pseudo pharmaceuticals, Quasi cash or stored value, Securities brokers, Sexually oriented or pornographic products or services, Sports forecasting or odds making, Telemarketing, Timeshares, Tour operators prior written approval, Travel agencies or clubs prior written approval, Convertible virtual currency or credits, and Weapons and munitions

Risk based restrictions

Fraudulent deceptive unfair or predatory activity, Card network rule violations, Significant chargeback risk, Reputational risk, and Illegal activity

02Underwriting documents

What must be ready before underwriting starts?

The application, supporting documents and underwriting checks required before a merchant account can be opened.

Underwriting documents

Prepare documents → submit application → merchant underwriting

Missing documents or eligibility details can delay the underwriting decision.

Processing application documents

Documents to prepare

The complete merchant-account and processing document checklist is not specified

Merchant review & processing activation

The merchant-account review, integration and live-processing activation steps are not specified

Application checks

Underwriting checks

Application and activation requirements.

Website requirements

Required website pages, disclosures and policies are not specified

Merchant-account and processing requirements

Business, ownership, sanctions, merchant-account and processing checks are not specified

Processing onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Business history, volume, account conditions, restrictions and review timing are not fully specified.

Business history & risk

Startup status, processing history, credit, MATCH and chargeback tolerance.

  1. 01

    Will you accept a startup with no operating history for this product?

    Startup eligibility is not specified.

  2. 02

    Will you consider a merchant listed in Mastercard MATCH for this product, and under what conditions?

    Eligibility for merchants listed in Mastercard MATCH is not specified.

  3. 03

    Will you consider adverse credit or a previous processor termination, and under what conditions?

    Eligibility after adverse credit or a previous processor termination is not specified.

  4. 04

    Is processing history required, and how many complete months of statements must I provide?

    Processing-history requirements and the minimum period are not specified.

  5. 05

    Will you consider prior high chargebacks, and what chargeback ratio is acceptable?

    Neither a complete high-chargeback policy nor an acceptable ratio is specified.

Volume & account conditions

Ticket limits, volume expectations, guarantees and bank-account rules.

  1. 06

    Is a personal guarantee required, and what business bank-account conditions must be met before activation?

    Personal-guarantee and business-bank-account requirements are not specified.

  2. 07

    What monthly-volume, average-ticket, maximum-ticket and high-volume review thresholds apply?

    Volume and ticket thresholds are not specified.

Underwriting process & approval time

Decision criteria, manual review, when review starts or pauses, and decision timing.

  1. 08

    How long do preliminary and final approval take after a complete application is submitted?

    Approval time is not specified for at least one stage.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies only to

Braintree Direct, Braintree Gateway Only, PayPal through Braintree Direct

Vertical acceptance for Braintree Direct, Braintree Gateway Only, PayPal through Braintree Direct
VerticalProvider’s position
AdultProhibitedIn the provider’s wordsSexually oriented or pornographic products or services
Collection agenciesProhibited
Credit repairProhibitedIn the provider’s wordsCredit repair or protection
CryptoProhibitedIn the provider’s wordsConvertible virtual currency or credits
Firearms and ammunitionProhibitedIn the provider’s wordsWeapons and munitions
iGamingConditions applyIn the provider’s wordsGambling prior written approval in some markets
Multi-level marketingProhibitedIn the provider’s wordsMulti level marketing or pyramid schemes
Online pharmacyProhibitedIn the provider’s wordsOnline pharmacies
Securities brokerageProhibitedIn the provider’s wordsSecurities brokers
Tobacco and vapeProhibitedIn the provider’s wordsOnline tobacco or e cigarette sales
TravelProhibitedIn the provider’s wordsCruise lines
Payment methods & countries · Braintree Direct

Where can the business process payments, and which methods are available?

Company payment-method and country totals can span multiple products.

Selected product

Braintree Direct

Payment-method availability

Selected product

Business applying for processing

Business-country eligibility for this processing product is not specified

The business registration country, acquiring countries and customer countries are separate requirements.

Method categories

  • Cards
  • Bank debit
  • Wallets
  • Local payment methods

Currencies

≥130 presentment currencies

The currencies total can include several products; the number available with this product depends on the agreement.

Availability depends on

  • Selected product
  • Merchant country
  • Merchant account and processor configuration
  • Payment method approval
  • Currency approval
  • Business category
  • Account standing

Braintree Direct payment methods and market coverage depend on the legal entity, merchant country, customer country, currency, industry and account configuration.

01Payment-method availability

Card acceptance, bank payment rails, and digital wallets

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • UnionPay

Bank payment rails

Bank methods

  • ACH direct debit

Bank-transfer rails

Bank-transfer rails by currency are not specified

Digital wallets

Wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Venmo

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the business be registered, where is acquiring available, and where can customers pay?

Business location, merchant-account coverage, acquiring countries and customer location can differ.

Country coverage

Merchant, acquiring, customer and product countries

  1. 01

    Business location

    Where can the business applying for processing be registered?

    Business-country eligibility for this processing product is not specified

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Merchant application review
  2. 02

    Acquiring countries

    Where is merchant acquiring available?

    The acquirer for each target country is not specified

    Across all products
  3. 03

    Customer location

    Where can customers pay from?

    Customer countries are not specified

    Customer countries by payment method and currency are not specified for this product.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which payment methods are available for my legal entity, customer countries, currencies, industry, MCC and transaction types?

    The payment methods included for the selected product, legal entity and merchant configuration are not specified.

  2. Which customer countries are available for each payment method in the agreement?

    Customer countries are not specified for each payment method.

  3. Which country launches are planned, and on what timeline?

    Planned country launches and dates are not specified.

  4. Which legal entity provides acquiring, and which entity settles funds in each target market?

    The acquiring entity for each target market is not specified.

  5. Which alternative payment methods are available for this product?

    Alternative payment methods are not specified for this product.

Pricing & funds · Braintree Direct

What does this product cost, and when are funds settled?

Fees and reserves are governed by the merchant-account agreement

Pricing

Public rates are available for all pricing plans

Published rates can still vary by payment method, country, currency and merchant agreement.

Pricing method

Public pricing

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Braintree Direct U.S. standard card pricing

  2. 02 · Pricing model

    • Percentage plus fixed
    • Flat rate

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Non USD presentment
    • International card
    • Chargeback
    • American express pass through
    • Fraud tools
    • Chargeback protection

    Amounts and applicability vary by merchant agreement.

  2. 02
    Processing rates
    • U.S. standard card processing · Percentage plus fixed · 2.89% · USD 0.29

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve terms

Who holds the reserve, how much is withheld, and when is it released?

Reserve terms cover the holder, funding method, amount, hold period and release conditions.

Reserve terms

Reserve holder, amount and release terms

The holder, amount, hold period and release conditions form one reserve arrangement.

  1. 01

    Reserve type

    • Braintree risk reserve: Fixed reserve

    Payout withholding

  2. 02

    Hold & release

    • case by case release
  3. 03

    Amount

    Amount not specified

    A reserve may apply; its amount and cap are not specified.

03Merchant settlement

When are sale proceeds settled, and who sends them to the merchant?

Settlement makes processed sale proceeds available to the merchant.

Merchant settlement

Sale proceeds and settlement responsibility

Settlement schedule

  • Braintree Direct card funding: delay 2–5 business days

Settlement methods

  • Methods: Business bank account

Pricing & settlement terms

Terms to confirm in the agreement

Price

  1. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  2. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  3. For Braintree Direct card funding, what is the contractual settlement delay, cutoff timezone and treatment of weekends or holidays?

    The settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  4. Is there a minimum settlement amount, carry-forward rule or fee below threshold for Braintree Direct card funding?

    A settlement minimum or carry-forward rule is not specified.

Reserve & held funds

  1. What percentage or fixed amount is withheld under Braintree risk reserve, is there a cap, and which transaction volume is used?

    A reserve may apply; its amount and cap are not specified.

  2. For Braintree risk reserve, when does the hold start, when is each tranche released, and what can extend the release?

    A hold period or release rule is not specified for at least one reserve policy.

Reporting data flow · Braintree Direct

How are payment data, reports, exports and reconciliation handled?

Gateway selection and operating responsibilities for this direct merchant account

Reporting data flow

Connect data sources → refresh → report → export & reconcile

The reporting setup determines connected data sources, report coverage, update timing, exports and reconciliation keys.

Selected product

Braintree Direct

Connected payment data, report coverage, refresh timing, exports and reconciliation.

  1. Checkout routes

    4 integration options

  2. Gateway integration, security and transaction tools

    Payment gateway · Payment method nonces

  3. Payment processing and funds handling

    Braintree provides payment acceptance and processing · Processes transactions

  4. Reporting & reconciliation

    Settled transactions appear the following day · Use settlement and transaction reports rather than dashboard totals

01

Checkout routes

Which providers, accounts and data sets are connected?

The actual integration surfaces, UI ownership and deployment choices.

Checkout routes

  1. 01

    Drop-in UI

    Prebuilt checkout UI

    • Web
    • iOS
    • Android
    • Payment card
    • PayPal when enabled on Braintree Direct
    • Apple pay when enabled
    • Google pay when enabled
    • Venmo for eligible US merchants
  2. 02

    Hosted Fields

    Embedded payment fields

    • JavaScript
    • iFrame: Yes
    • Payment card
    • Merchant controlled checkout design
    • Payment method nonce
  3. 03

    Braintree Mobile SDKs

    Mobile SDK

    • iOS
    • Android
    • Payment card
    • PayPal when enabled on Braintree Direct
    • Venmo for eligible US merchants
    • Payment method nonce
  4. 04

    PayPal through Braintree

    PayPal checkout

    • Web
    • iOS
    • Android
    • One time payments
    • Vaulted payments
    • Recurring payments

Checkout UI, card data & PCI DSS

  • Drop-in UI: Checkout UI: Braintree prebuilt · Card data: collected by Braintree · PCI DSS: Reduced merchant PCI scope
  • Hosted Fields: Checkout UI: Merchant controlled · Card data: collected by Braintree · PCI DSS: Reduced merchant PCI scope
  • Braintree Mobile SDKs: Checkout UI: Merchant controlled · Card data: collected by Braintree · PCI DSS: Depends on mobile integration
  • PayPal through Braintree: Checkout UI: PayPal window or lightbox · Card data: collected by PayPal · PCI DSS: PayPal payment method

Checkout controls

  • Drop-in checkout
  • Hosted card fields
  • Merchant controlled checkout
  • Web and mobile SDKs
  • PayPal button

Mobile SDKs

iOS
Available
Android
Available
02

Gateway integration, security and transaction tools

Which reports and transaction fields are available?

API entry points, testing, events, tokens and authentication.

Selected setup

Reports entry point

How requests enter this product and which integration boundary applies.

Integration options

  • Drop in UI
  • Hosted fields
  • JavaScript SDK
  • iOS SDK
  • Android SDK
  • Server SDKs
  • GraphQL API

Gateway integration, security and transaction tools

Report coverage and available data

Reports
01

Transaction and security features

  • Payment gateway
  • Payment method nonces
  • Customer vault
  • Recurring billing
  • Transaction management
  • Refunds and voids
  • Fraud tools
  • Control panel
  • Reporting
  • Webhooks
02

Test environment

Sandbox available

03

Webhooks

Transaction disbursed, Transaction settlement declined, Dispute opened, Dispute lost, Dispute won, and Payment method revoked by customer · +2 more

04

Tokenization

  • Payment method nonce
  • Vault payment method token
05

3-D Secure

Supported

06

Merchant control panel

Yes

Connected acquirer / processor

Payment providers that can receive transactions from the gateway.

Connected acquirer and processor types

Assigned outside this product
  • Acquirer
  • Digital wallet
  • Payment processor

A connected acquirer or processor may have separate pricing, contract and underwriting requirements.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Recurring-payment features
  • Subscriptions
  • Plans
  • Recurring card payments
  • Recurring PayPal payments when enabled
Billing types
  • Payment card
  • PayPal when enabled on Braintree Direct
Subscription models
  • Plan based subscriptions
Recurring feature availability
  • Payment method eligibility
  • Merchant account configuration
03

Payment processing and funds handling

Who supplies transaction data, consolidates reports and performs reconciliation?

Who activates the business, processes and collects payments, handles refunds and chargebacks, settles proceeds and provides support.

Payment processing and funds handling

  • Braintree provides payment acceptance and processing
  • Processes transactions
  • Settles merchant funds
  • Handles merchant funds
  • Provides the merchant account

Available controls

Who activates the business, processes and collects payments, handles refunds and chargebacks, settles proceeds and provides support.

  1. 01

    Supported transaction types

    Which controls are available with this product?

    Supported transaction types

    • Sale
    • Authorization
    • Submit for settlement
    • Void
    • Refund
    • Transaction search
    • Manual control panel transaction
04

Reporting & reconciliation

Which exports, identifiers and reconciliation workflows are available?

What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

Reporting & reconciliation

Provider data → refresh → report → export & reconciliation

Export formats, identifiers, correction handling and reconciliation workflows.

  1. 01

    Reporting & reconciliation

    What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

    Financial report availability

    Dashboard
    Settled transactions appear the following day
    Reconciliation
    Use settlement and transaction reports rather than dashboard totals

    Consolidated reporting

    Included with this product

Merchant funds, risk & support

Braintree Direct: risk, licenses & support

Payment processing, merchant funds, reserves, chargebacks, contracting entity, regulated payment services and support.

01 / Processing, reserves & chargebacks

Who can suspend payment processing or hold merchant funds?

Payment processing, reserve or other holds on merchant funds, fraud controls and chargeback handling.

Payment processing & funds

API-based payment processing

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Payment service provider · Contracting entity · Payment gateway · Merchant account provider · Payment processor
Who receives and settles funds
Settlement schedule not specified

Reserve or security deposit

Reserve funding and release

Braintree risk reserve

Reserve may apply
  1. 01

    Funding method

    Payout withholding

  2. 02

    Reserve type

    Fixed reserve

  3. 03

    Reserve amount

    Not specified

  4. 04

    Release

    Case by case release

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening and 3-D Secure are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    At checkout

    3-D Secure authentication

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
AVS and CVV rulesCard verification3-D SecureFraud protectionFraud protection advancedChargeback protection for eligible transactions

AT CHECKOUT

3-D Secure authentication

Which 3-D Secure and verification methods are included?

3-D Secure
Yes
Before signingReserve, chargeback, settlement hold and suspension terms4 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Contracting entity or authorization not specified

Payment service provider. The contracting entity, applicable license or registration, and permitted services are not specified for Braintree Direct.

The legal entity providing this product, its authorization or registration, and permitted payment services are not specified.

  1. 01 · Contracting entity

    Not specified for this product

  2. 02 · Authorization or registration

    Not specified for this product

  3. 03 · Permitted payment services

    Not specified for this product

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

1 entity · license or registration not specified

PayPal, Inc.

United States · Delaware corporation

License or regulatory registration not specified

Security & regulatory information

Certifications, safeguarding arrangements and cross-border permissions for this product.

01

Security controls

Privacy and security controls

Security controls
PCI DSS payment processingHosted card data collectionEncrypted customer vaultPayment method noncesCVV not stored3-D SecureAVS and CVV rulesSandbox and production environments
Merchant support
https://developer.paypal.com/braintree/help
Before signingContracting entity, payment services license and legal terms2 items to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover Braintree Direct and payment-processing or merchant-settlement issues. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and payment-processing or merchant-settlement issues are not specified.

Other company contacts

Support hours are not specified for these contacts.

Sales

braintreepayments.com/contact

Developer

developer.paypal.com/braintree/docs
Before signingSupport contacts, hours and response times4 items to confirmReview contract terms
Braintree Direct / Before signing

What should the merchant agreement include?

Confirm the contracting entity, approval conditions, processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Before signing

Braintree Direct: terms to confirm

Confirm each material commercial, operating and legal term in the agreements that govern this product.

Commercial & funding terms

Processing fees, reserve or security deposit, merchant funding schedule and chargeback fees

Approval, liability & exit

Underwriting conditions, responsible entities, loss allocation, suspension, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  2. 02Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  3. 03SupportSupport contacts, hours, response times and escalation.
Merchant agreement

Contract terms to confirm

Review processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.

  1. What events allow Braintree Direct to be suspended or terminated?

    The notice period, any right to cure a breach, and the events allowing immediate suspension are not specified.

  2. What reserve percentage and cap apply, and which obligations continue after termination?

    Reserve percentage and reserve cap are not specified. Release method: Case by case.

  3. Which contracted provider handles chargeback alerts, representment and card-network monitoring?

    The provider responsible for chargeback alerts, representment and card-network monitoring is not specified.

  4. Who handles open disputes, chargebacks and case submissions after termination?

    Ownership of open disputes, chargebacks and case submissions after termination is not specified.

Legal entity & licenseContracting entity, license or registration, and regulated payment services.

  1. Which legal entity will sign the agreement for this product, and which license or registration applies?

    The applicable license or registration is not specified for this product.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

SupportSupport contacts, hours, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Who handles escalations for payment failures, integration incidents and account restrictions?

    No escalation contact or process is specified for these incidents.

  3. Which support hours and contact channels cover Braintree Direct, and where should a merchant report payment-processing or merchant-settlement issues?

    The support scope for Braintree Direct and the contacts for payment-processing or merchant-settlement issues are not specified.

  4. Which support-request topics and routing options are available in the support form?

    Support-form topics and routing options are not specified.

Product summary

What this product already includes

What this product includes, which restrictions apply and which merchant-agreement terms are not specified.

Included capabilities

Capabilities included with Braintree Direct.

  • Braintree Direct combines a PayPal-provided merchant account with the Braintree payment gateway for cards and enabled payment methods. PayPal routes card transactions to the applicable acquirer, manages the merchant-account application and either remits card proceeds or instructs the acquirer to remit them to the merchant's business bank account.