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Airwallex Online Payments

Company overview

About Airwallex

What the company provides

  • Acquirer
  • Processor
  • Gateway
  • Payment service provider
  • Payouts
  • Platform payments
  • Banking provider
  • Card issuer
  • Issuer processor
  • Wallet & ledger provider

Merchant accounts, gateway access, transaction processing and funds handling depend on the selected product.

Airwallex provides online payment acceptance and acquiring, a multi-currency Wallet and Global Accounts with foreign exchange, cross-border payouts, Visa card issuing, and connected-account infrastructure for platforms.

Each product requires its own approval and may use a different Airwallex contracting entity, regulated permission, partner rail, funds flow and pricing schedule.

Founded 2015airwallex.comUpdated Jul 31, 2026

Selected product

Airwallex Online Payments

Merchant account & merchant review

  1. Merchant account

    Separate account from Airwallex contracting entity or approved acquiring partner, depending on the country, payment method and agreement

  2. Merchant underwriter

    Airwallex reviews merchant applications

    Merchant underwriting is included with this product.

Primary legal entity

Airwallex (Singapore) Pte. Limited

Jurisdiction
Singapore
Registration number
201626561Z
Company type
Private limited company

Legal entities by jurisdiction

One legal entity registered in SingaporeOne jurisdiction

The legal entity supplying a product can differ by product and country.

Product portfolio

Airwallex products

Compare payment acceptance, wallet and ledger accounts, payouts, card issuing, and platform payments by account setup, approval, payment or data flow, and contract terms.

Airwallex Online Payments

Role in this product

  • Payment service provider
  • Payment gateway
  • Payment processor
  • Merchant settlement

Accept cards and local payment methods through Airwallex APIs, SDKs, Drop-in, Hosted Payment Page or Payment Links.

Airwallex authorizes and captures approved payments and ordinarily credits net settlement to the merchant's multi-currency Wallet; settlement timing, bank-account settlement, deductions and reserves follow the Payments agreement.

Related services
Alternative payment methodsChargeback managementDirect APIEmbedded checkoutFraud preventionGlobal acquiringHosted checkoutMerchant settlementPayment links
Features
AcquiringGatewayCheckoutPricingSettlementOnboardingUnderwritingReservesFraud and riskChargebacksReconciliationReportingCompliance

Airwallex Global Accounts, Wallet and FX

Role in this product

  • Wallet & ledger provider
  • Global account details
  • Foreign exchange

Receive local or SWIFT bank transfers through Global Account details, hold supported currencies in the Airwallex Wallet and convert funds through transactional FX.

Under the Singapore terms, Global Account details identify an account opened in Airwallex's name for receiving funds into the customer's Wallet; the Wallet is e-money, not a bank deposit.

Related services
Business accountsCurrency conversion
Features
BankingCurrency managementPricingOnboardingUnderwritingReconciliationReportingCompliance

Airwallex Payouts

Role in this product

  • Payouts
  • Wallet & ledger provider
  • Foreign exchange

Send local or SWIFT payouts from a funded Airwallex Wallet to approved bank accounts and supported digital wallets in 200+ countries and territories and 90+ currencies.

Airwallex executes the instruction through the applicable local bank, SWIFT or wallet rail; corridor, currency, beneficiary checks, timing and fees remain route-dependent.

Related services
Currency conversionCustomer payouts
Features
Currency managementPayoutsPricingOnboardingUnderwritingReconciliationReportingCompliance

Airwallex Issuing

Role in this product

  • Issuer processor
  • Wallet and card funding
  • Foreign exchange

Issue approved physical or virtual Visa cards with single-use or multi-use controls.

Cards draw from the Airwallex Wallet rather than a separate credit facility; the issuing entity or sponsor, cardholder countries, program use case, card format, billing currency and foreign-exchange treatment require program approval.

Related services
Card issuingCurrency conversion
Features
Currency managementIssuingPricingOnboardingUnderwritingReconciliationReportingCompliance

Airwallex Connected Accounts and Embedded Finance

Role in this product

  • Platform payments
  • Connected account wallet and ledger infrastructure
  • Regulated infrastructure custody and payment rails

Embed accounts, Wallets, FX, payouts, card issuing and, for approved Full connected accounts, payment acceptance.

Ledger accounts hold platform-owned funds; Withdrawal and Full accounts hold account-holder-owned funds. The platform controls the customer experience and data collection while Airwallex supplies regulated infrastructure, verification, custody and payment rails.

Related services
Alternative payment methodsCard issuingChargeback managementCurrency conversionDirect APIEmbedded checkoutFraud preventionGlobal acquiringMarketplace paymentsPlatform paymentsSeller onboardingSeller payouts
Features
AcquiringGatewayCheckoutBankingCurrency managementPayoutsIssuingPricingOnboardingUnderwritingFraud and riskChargebacksReconciliationReportingCompliance

Selected product

Airwallex Online Payments

Related services
9 capabilities
Features
13 capabilities

Business activation, processing & settlement

Who activates the business, processes customer payments, handles refunds and chargebacks, and settles the proceeds.

01 · Role in this product
Payment service provider · Payment gateway · Payment processor · Merchant settlement
02 · Payment service setup
Separate account from Airwallex contracting entity or approved acquiring partner, depending on the country, payment method and agreement
03 · Business activation
Airwallex performs merchant underwriting
04 · Payment proceeds
Custom acquirer to merchant settlement

Selected product: Airwallex Online Payments.

Payment processing

Airwallex Online Payments: processing, approval & settlement

Review the payment services included with this product and which companies approve the account, process payments and send merchant settlement.

Selected product: Airwallex Online Payments

Included in Airwallex Online Payments

Features included with this product.

Solutions
Alternative payment methodsChargeback managementDirect APIEmbedded checkoutFraud preventionGlobal acquiringHosted checkoutMerchant settlementPayment links
Capabilities
AcquiringGatewayCheckoutPricingSettlementOnboardingUnderwritingReservesFraud and riskChargebacksReconciliationReportingCompliance

Account approval, payment processing & settlement

Who approves the account, processes payments and sends merchant settlement for Airwallex Online Payments; any separate merchant account or acquirer is shown only when identified.

Included

Payment gateway, PSP and acquirer connections

Integration options, connected PSPs and acquirers, tokenization, 3DS and merchant tools.

Fraud & authentication connections

Screen → authenticate → return decision

Merchant funds
Handles merchant funds at one or more stages
Merchant funds
Yes
Transaction processing
Yes
Merchant settlement
Yes
Direct acquiring
Yes
Merchant account
No
Merchant account model
The approved Payments configuration settles net funds to the Airwallex Wallet by default, or to a nominated bank account when agreed. The Wallet is not a conventional merchant bank account.
Gateway availability
Business location, Airwallex contracting entity, industry and license, website, transaction profile, payment method, payer country, currency, reserve and risk approval dependent.
  1. 01Merchant integrationIntegration options and connected payment providers
  2. 02Payment securityTokenization, authentication and transport security
  3. 03Development & operations

Gateway connections

Merchant integration, PSP and acquirer connections

Integration options

Integration options
  • REST API
  • Web SDK
  • Mobile SDK
  • Hosted page
  • Dashboard

Gateway

Payment technology

Connected payment provider

Types of connected payment providers
  • Acquirer
  • Bank
  • Digital wallet

Security controls

Tokens and payment authentication

Tokenization
Yes
3-D Secure
Yes
Token formats
  • Payment consent
  • Network token

Operations

Webhooks, Control Panel and test environment

Tools used to test an integration and manage live payments.

Webhooks
Yes
Sandbox
Yes
Merchant control panel
Yes
API-oriented
Yes
Gateway included
Yes
Onboarding included
Yes
Seller of record
No
Gateway features
  • Payments API
  • Global accounts API
  • Rates and conversions API
  • Payouts API
  • Issuing API
  • Connected accounts API
  • Webhooks
  • Dashboard
Role in this product
Payment service provider
Questions to confirm

Which connectors apply to Airwallex Online Payments?

Connectors are not specified for Airwallex Online Payments.

Which webhook events apply to Airwallex Online Payments?

Webhook events are not specified for Airwallex Online Payments.

Merchant eligibility · Airwallex Online Payments

Can my business apply, and who makes the underwriting decision?

Airwallex reviews merchant applications.

Merchant eligibility

Business-country eligibility for this processing product is not specified

Company offices do not establish merchant-account or processing eligibility.

Underwriting decision

Airwallex reviews merchant applications

Merchant underwriting is included with this product.

Underwriting type
Merchant underwriting
Product
Airwallex Online Payments
Owner & operating location
Owner, director and operating-location requirements are not specified
Regulated-business license
Required for regulated businesses

The accepted license, jurisdiction and operating entity are not specified.

01Merchant eligibility & restrictions

What are the eligibility requirements and restricted business types?

Underwriting requirements and restrictions determine whether the merchant can be accepted. Serving an industry does not mean every merchant in that industry will be approved.

Eligibility requirements

01

Processing statements

Not specified

Confirm how many complete statement months are required

02

Eligibility information

An active Airwallex business account does not itself activate Online Payments. Approval can be limited by business activity, website, merchant country, payment method, payer country, currency, transaction profile and risk controls.

03

Merchant application decision

Each requested product is approved separately. Business location, contracting entity, industry, required license, customer or beneficiary type, countries, currencies, payment or payout methods, funds flow, expected volume, compliance review and the applicable product terms determine availability.

Restricted activity

Business restrictions

Product · MCC · jurisdiction · sales practice

Unsupported industries

Adult content and services, Gambling and games of skill, Illegal drugs and controlled substances, Counterfeit goods, Weapons and ammunition, Payday and predatory lending, Hate or discrimination, Ponzi pyramid MLM and telemarketing, Endangered animals, Cultural relics, Cyberlockers, Human remains, Transactions without genuine commercial purpose, and Unlicensed or unsupported regulated financial services

02Underwriting documents

What must be ready before underwriting starts?

The application, supporting documents and underwriting checks required before a merchant account can be opened.

Underwriting documents

Prepare documents → submit application → merchant underwriting

Missing documents or eligibility details can delay the underwriting decision.

Processing application documents

Documents to prepare

  1. 01Company and owner information
  2. 02Website products and customer flow
  3. 03Expected payment methods countries currencies and volumes
  4. 04Refund delivery and dispute policies
  5. 05Regulated business license
  6. 06Additional risk or financial information when requested
  7. 07Business registration information
  8. 08Owners directors and authorized persons
  9. 09Business activity and funds flow
  10. 10Expected countries currencies and volumes
  11. 11Website or application
  12. 12Regulated business license when required

Merchant review & processing activation

  1. 01

    Create or activate Airwallex business account

  2. 02

    Provide company owners directors and authorized persons

  3. 03

    Identify requested products countries and currencies

  4. 04

    Provide business model funds flow and expected volume

  5. 05

    Provide website and customer or beneficiary use case

  6. 06

    Provide licenses for regulated activity

  7. 07

    Complete KYB KYC sanctions and risk review

  8. 08

    Accept applicable general and product terms

  9. 09

    Activate each approved product

Application checks

Underwriting checks

Application and activation requirements.

Website requirements

  • Working website or application
  • Clear products services and pricing
  • Terms privacy refund delivery and contact information

Merchant-account and processing requirements

  • Business verification
  • Beneficial owner director and representative verification
  • Business model and funds flow review
  • Sanctions AML and fraud risk screening
  • Product country currency and rail eligibility
  • Unsupported industry and risk appetite review
  • Payments card program or connected account activation review

Processing onboarding tasks

The onboarding tasks performed by the provider are not specified

Before applying

Application requirements to confirm

Business history, volume, account conditions, restrictions and review timing are not fully specified.

Business history & risk

Startup status, processing history, credit, MATCH and chargeback tolerance.

  1. 01

    Will you accept a startup with no operating history for this product?

    Startup eligibility is not specified.

  2. 02

    Will you consider a merchant listed in Mastercard MATCH for this product, and under what conditions?

    Eligibility for merchants listed in Mastercard MATCH is not specified.

  3. 03

    Will you consider adverse credit or a previous processor termination, and under what conditions?

    Eligibility after adverse credit or a previous processor termination is not specified.

  4. 04

    Is processing history required, and how many complete months of statements must I provide?

    Processing-history requirements and the minimum period are not specified.

  5. 05

    Will you consider prior high chargebacks, and what chargeback ratio is acceptable?

    Neither a complete high-chargeback policy nor an acceptable ratio is specified.

Volume & account conditions

Ticket limits, volume expectations, guarantees and bank-account rules.

  1. 06

    Is a personal guarantee required, and what business bank-account conditions must be met before activation?

    Personal-guarantee and business-bank-account requirements are not specified.

  2. 07

    What monthly-volume, average-ticket, maximum-ticket and high-volume review thresholds apply?

    Volume and ticket thresholds are not specified.

Underwriting process & approval time

Decision criteria, manual review, when review starts or pauses, and decision timing.

  1. 08

    How long do preliminary and final approval take after a complete application is submitted?

    Approval time is not specified for at least one stage.

Vertical acceptance

Which high-risk verticals this provider answers for

Every row is a statement the provider publishes about a business type. Hover or focus a decision to read the original wording. A vertical with no row here is one the provider does not address.

Applies only to

Airwallex Online Payments, Airwallex Global Accounts, Wallet and FX, Airwallex Payouts, Airwallex Issuing, Airwallex Connected Accounts and Embedded Finance

Vertical acceptance for Airwallex Online Payments, Airwallex Global Accounts, Wallet and FX, Airwallex Payouts, Airwallex Issuing, Airwallex Connected Accounts and Embedded Finance
VerticalProvider’s position
AdultProhibitedIn the provider’s wordsAdult content and services
Firearms and ammunitionProhibitedIn the provider’s wordsWeapons and ammunition
iGamingProhibitedIn the provider’s wordsGambling and games of skill
Multi-level marketingProhibitedIn the provider’s wordsPonzi pyramid MLM and telemarketing
Payment methods & countries · Airwallex Online Payments

Where can the business process payments, and which methods are available?

Company payment-method and country totals can span multiple products.

Selected product

Airwallex Online Payments

Payment-method availability

Selected product

Business applying for processing

Business-country eligibility for this processing product is not specified

The business registration country, acquiring countries and customer countries are separate requirements.

Method categories

  • Bank debit
  • Bank transfer
  • Cards
  • Local payment methods
  • Wallets

Availability depends on

  • Selected Airwallex product
  • Contracting entity
  • Business location
  • Business activity and required license
  • Payer or beneficiary country
  • Currency
  • Payment or payout method
  • Connected bank or network
  • Risk and compliance approval
  • Account configuration

Airwallex Online Payments payment methods and market coverage depend on the legal entity, merchant country, customer country, currency, industry and account configuration.

01Payment-method availability

Card acceptance, bank payment rails, and digital wallets

Payment-method availability depends on the selected product, legal entity, merchant country, customer country, currency, merchant category and account configuration.

Card acceptance

Card types

  • Credit card
  • Debit card

Card brands

  • American Express
  • Mastercard
  • Visa

Bank payment rails

Bank methods

  • Direct debit
  • Local bank transfer

Bank-transfer rails

  • Local clearing
  • SWIFT

Digital wallets

Wallets

  • Apple Pay
  • Google Pay

Card payouts

Card payout rails

Card-payout availability is not specified for this product

02Countries & availability

Where can the business be registered, where is acquiring available, and where can customers pay?

Business location, merchant-account coverage, acquiring countries and customer location can differ.

Country coverage

Merchant, acquiring, customer and product countries

  1. 01

    Business location

    Where can the business applying for processing be registered?

    Business-country eligibility for this processing product is not specified

    This is where the business is registered; it does not determine acquiring-country or customer-country availability.

    Merchant application review
  2. 02

    Acquiring countries

    Where is merchant acquiring available?

    ≥35 markets local acquiring

    Additional acquiring countries may be available; the legal entity providing acquiring in each country is not specified.

    Across all products
  3. 03

    Customer location

    Where can customers pay from?

    Customer countries are not specified

    Customer countries by payment method and currency are not specified for this product.

    Across all products

Countries and payment methods

Countries and payment methods to confirm

  1. Which payment methods are available for my legal entity, customer countries, currencies, industry, MCC and transaction types?

    The payment methods included for the selected product, legal entity and merchant configuration are not specified.

  2. Which customer countries are available for each payment method in the agreement?

    Customer countries are not specified for each payment method.

  3. Which countries are available for each product and payment method?

    Country availability by product and payment method is not specified.

  4. Which country launches are planned, and on what timeline?

    Planned country launches and dates are not specified.

  5. Which legal entity provides acquiring, and which entity settles funds in each target market?

    Additional acquiring countries and the acquiring entity for each market are not specified.

  6. Which alternative payment methods are available for this product?

    Alternative payment methods are not specified for this product.

  7. Which presentment and settlement currencies are available for this product?

    Presentment and settlement currencies are not specified for this product.

Pricing & funds · Airwallex Online Payments

What does this product cost, and when are funds settled?

Product price, contracting entity and additional fees

Pricing

Public rates are available for all pricing plans

Published rates can still vary by payment method, country, currency and merchant agreement.

Pricing method

Public baseline plus negotiated terms

01Commercial terms

What makes up the quoted price?

Review the pricing plan, pricing model, fees and contract duration.

  1. 01 · Pricing plan

    • Singapore Online Payments pricing

  2. 02 · Pricing model

    • Percentage plus fixed
    • Interchange plus
    • Custom

Fee structure

Fees that may appear in the agreement for this product

  1. 01
    Possible fees
    May apply
    • Payment method fee
    • Acquirer fee
    • Interchange and scheme fees under interchange plus
    • Foreign exchange fee
    • Refund and dispute fees

    Amounts and applicability vary by merchant agreement.

  2. 02
    Processing rates
    • Singapore domestic card payment · Percentage plus fixed · 3.3% · SGD 0.5
    • Singapore international card payment · Percentage plus fixed · 3.6% · SGD 0.5

Fees requiring a quote

Amounts and waivers are not specified

monthly fee
setup fee
application fee
annual fee
gateway fee
PCI fee
batch fee
early-termination fee
monthly minimum
02Reserve terms

Who holds the reserve, how much is withheld, and when is it released?

Reserve terms cover the holder, funding method, amount, hold period and release conditions.

Reserve terms

Reserve holder, amount and release terms

The holder, amount, hold period and release conditions form one reserve arrangement.

  1. 01

    Reserve type

    • Online Payments risk reserve: Fixed reserve and Rolling reserve

    Withheld from payment settlement and Funded by merchant

  2. 02

    Hold & release

    • contractual release
  3. 03

    Amount

    Amount not specified

    A reserve may apply; its amount and cap are not specified.

03Merchant settlement

When are sale proceeds settled, and who sends them to the merchant?

Settlement makes processed sale proceeds available to the merchant.

Merchant settlement

Sale proceeds and settlement responsibility

Settlement schedule

  • Online Payments settlement: Set in agreement

Settlement methods

  • Methods: Airwallex wallet and Nominated bank account

Pricing & settlement terms

Terms to confirm in the agreement

Price

  1. Which of these apply, at what amount and on what trigger: monthly fee, setup fee, application fee, annual fee, gateway fee, PCI fee, batch fee, early-termination fee, and monthly minimum?

    Amounts and waivers are not specified for these fees.

  2. What are the initial term, renewal term, cancellation notice period and early-termination charge for this product?

    The initial term, renewal and cancellation terms are not specified for this product.

  3. For Online Payments settlement, what is the contractual settlement delay, cutoff timezone and treatment of weekends or holidays?

    The settlement frequency or delay, cutoff timezone, and treatment of weekends or holidays are not fully specified.

  4. Is there a minimum settlement amount, carry-forward rule or fee below threshold for Online Payments settlement?

    A settlement minimum or carry-forward rule is not specified.

Reserve & held funds

  1. What percentage or fixed amount is withheld under Online Payments risk reserve, is there a cap, and which transaction volume is used?

    A reserve may apply; its amount and cap are not specified.

  2. For Online Payments risk reserve, when does the hold start, when is each tranche released, and what can extend the release?

    A hold period or release rule is not specified for at least one reserve policy.

Checkout flow · Airwallex Online Payments

How do checkout, tokenization, provider connections and implementation work?

API-based checkout and payment processing for this product

Checkout flow

Collect payment details → tokenize → submit → events & diagnostics

The checkout integration determines who controls the payment form, how payment details are tokenized, which providers receive the payment request, and which SDKs and webhooks are available.

Selected product

Airwallex Online Payments

Checkout integrations, tokenization, provider connections, SDKs and webhooks.

  1. Checkout routes

    5 company checkout options

    Varies by product

  2. Gateway integration, security and transaction tools

    Payments API · Global accounts API

  3. Payment processing and funds handling

    Airwallex provides payment acceptance and processing · Processes transactions

  4. Reporting & reconciliation

    Included with this product

01

Checkout routes

Which hosted, embedded or API checkout options are available?

The actual integration surfaces, UI ownership and deployment choices.

Checkout routes

Varies by product
  1. 01

    Payments API

    Server-side API

    • Web
    • Mobile
    • Redirect: No
    • Merchant built checkout
    • Payment intent
    • Authorization
    • Capture
    • Refund
  2. 02

    Drop-in

    Embedded checkout component

    • Web
    • Mobile
    • Redirect: No
    • Provider supplied payment form
    • Cards
    • Wallets
    • Local payment methods
  3. 03

    Embedded Elements

    Embedded payment elements

    • Web
    • Redirect: No
    • Merchant composed payment form
    • Provider hosted payment fields
    • Cards
    • Supported payment methods
  4. 04

    Hosted Payment Page

    Hosted checkout

    • Redirect
    • Redirect: Yes
    • Provider hosted checkout
    • Cards
    • Wallets
    • Local payment methods
  5. 05

    Payment Links

    Hosted payment link

    • Hosted web page
    • Redirect: Yes
    • Payment link
    • Provider hosted checkout

Airwallex offers these checkout options, but does not specify which one is included with Airwallex Online Payments.

Checkout integration

Not specified

No checkout integration is specified for this product for Airwallex Online Payments

02

Gateway integration, security and transaction tools

Which payment providers can checkout connect to?

API entry points, testing, events, tokens and authentication.

Selected setup

Connections entry point

How requests enter this product and which integration boundary applies.

Integration options

  • REST API
  • Web SDK
  • Mobile SDK
  • Hosted page
  • Dashboard

Gateway integration, security and transaction tools

Connected payment-provider types

Connections
01

Transaction and security features

  • Payments API
  • Global accounts API
  • Rates and conversions API
  • Payouts API
  • Issuing API
  • Connected accounts API
  • Webhooks
  • Dashboard
02

Test environment

Sandbox available

03

Webhooks

Webhooks are available; supported events are not specified

04

Tokenization

  • Payment consent
  • Network token
05

3-D Secure

Supported

06

Merchant control panel

Yes

Connected acquirer / processor

Payment providers that can receive transactions from the gateway.

Connected acquirer and processor types

Assigned outside this product
  • Acquirer
  • Bank
  • Digital wallet

A connected acquirer or processor may have separate pricing, contract and underwriting requirements.

Recurring operations

Recurring operations

Subscription creation, stored credentials, retries and who controls the schedule.

Recurring billing availability
Not specified

Recurring billing is not specified for this product

03

Payment processing and funds handling

Who collects and tokenizes payment details, authorizes payments and handles funds?

Who activates the business, processes and collects payments, handles refunds and chargebacks, settles proceeds and provides support.

Payment processing and funds handling

  • Airwallex provides payment acceptance and processing
  • Processes transactions
  • Settles merchant funds
  • Handles merchant funds
  • Does not provide the merchant account
  • Provides direct acquiring
04

Reporting & reconciliation

Which SDKs, events and implementation diagnostics are available?

What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

Reporting & reconciliation

Checkout integration → tokenization → payment submission → webhooks & error reporting

Client SDKs, environments, webhook events, request logs and operational diagnostics.

  1. 01

    Reporting & reconciliation

    What operations teams can reconcile, how quickly data arrives and where exceptions are handled.

    Consolidated reporting

    Included with this product

    Reconciliation

    Product name
    Airwallex transaction and balance reconciliation
    Status discrepancy handling
    The WebApp, transaction records, reports and APIs expose payments, fees, Wallet balances, conversions, payouts and card activity. The customer reconciles product records against the relevant Wallet, settlement or beneficiary movement.

Before integration

Integration details not specified

  1. 01

    Which hosted, embedded or direct-API checkout is contracted for Airwallex Online Payments, and who owns the UI and PCI scope?

    No checkout integration is specified for this product.

  2. 02

    Which webhook events are supported, how is the message signature verified, and what are the retry and delivery-order rules?

    Supported events, signature verification, retry and ordering rules are not specified.

Merchant funds, risk & support

Airwallex Online Payments: risk, licenses & support

Payment processing, merchant funds, reserves, chargebacks, contracting entity, regulated payment services and support.

01 / Processing, reserves & chargebacks

Who can suspend payment processing or hold merchant funds?

Payment processing, reserve or other holds on merchant funds, fraud controls and chargeback handling.

Payment processing & funds

API-based payment processing

Who bears payment losses, who may suspend payment processing, who handles chargebacks and the parties' duties after termination are not specified for this product.

Role in this product
Payment service provider · Payment gateway · Payment processor · Merchant settlement
Who receives and settles funds
Custom acquirer to merchant settlement

Reserve or security deposit

Reserve funding and release

Online Payments risk reserve

Reserve may apply
  1. 01

    Funding method

    Withheld from payment settlement · Funded by merchant

  2. 02

    Reserve type

    Fixed reserve · Rolling reserve

  3. 03

    Reserve amount

    Not specified

  4. 04

    Release

    Contractual release

Fraud, authentication & chargebacks

Fraud screening, 3-D Secure and chargeback handling

Fraud screening, 3-D Secure, and dispute handling are available. Responsibility for chargebacks, refunds, fraud losses and negative balances is not specified. The agreement must also state who can suspend processing or hold settlement funds.

  1. 01

    Before authorization

    Fraud screening

  2. 02

    At checkout

    3-D Secure authentication

  3. 03

    After payment

    Disputes & chargebacks

BEFORE AUTHORIZATION

Fraud screening

Which fraud rules can block or flag a transaction for review?

Capabilities
Risk scoringCustom risk rules3-D SecureDevice and transaction signalsPayment method risk controlsManual review workflows
Signals
Payment and customer dataDevice and network dataMerchant risk rulesAirwallex network data

AT CHECKOUT

3-D Secure authentication

Which 3-D Secure and verification methods are included?

3-D Secure
Yes

AFTER PAYMENT

Disputes & chargebacks

Which dispute and chargeback tools are included?

Chargeback tools
Dispute notificationsDispute managementAccept or contest chargebackSubmit supporting documentsRefund and chargeback reconciliation
Chargeback reporting
Yes
Chargeback report filters
PaymentReason codeStatusResponse deadline
Before signingReserve, chargeback, settlement hold and suspension terms5 items to confirmReview contract terms
02 / Legal entity, license & registration

Which legal entity provides the service, and under which license or registration?

A company can use different legal entities, licenses or registrations for different payment products.

For this product

Contracting entity or authorization not specified

Payment service provider. The contracting entity, applicable license or registration, and permitted services are not specified for Airwallex Online Payments.

The legal entity providing this product, its authorization or registration, and permitted payment services are not specified.

  1. 01 · Contracting entity

    Not specified for this product

  2. 02 · Authorization or registration

    Not specified for this product

  3. 03 · Permitted payment services

    Not specified for this product

Company legal entities, licenses & registrations

Company registrations and payment-services licenses do not identify the contracting entity for every product.

1 entity · 1 license or registration

Airwallex (Singapore) Pte. Limited

Singapore · Registry 201626561Z · Private limited company

Major Payment Institution

Monetary Authority of Singapore · License PS20200541 · 5 permitted payment services · Active · Entity: Airwallex (Singapore) Pte. Limited

Before signingContracting entity, payment services license and legal terms3 items to confirmReview contract terms
03 / Support

How can merchants reach support?

Company support hours and contact channels are available. It is not specified which ones cover Airwallex Online Payments and payment-processing or merchant-settlement issues. First-response and resolution targets are also not specified.

Support contacts

Company support hours and contacts

The contacts that cover this product and payment-processing or merchant-settlement issues are not specified.

Company contacts

Support hours are not specified for these contacts.

Sales

airwallex.com/contact-sales

Merchant support

help.airwallex.com

Developer

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airwallex.com/en-sg/terms
Before signingSupport contacts, hours and response times3 items to confirmReview contract terms
Airwallex Online Payments / Before signing

What should the merchant agreement include?

Confirm the contracting entity, approval conditions, processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Before signing

Airwallex Online Payments: terms to confirm

Confirm each material commercial, operating and legal term in the agreements that govern this product.

Commercial & funding terms

Processing fees, reserve or security deposit, merchant funding schedule and chargeback fees

Approval, liability & exit

Underwriting conditions, responsible entities, loss allocation, suspension, support and termination

Contract checklist

Terms to review by topic

Jump to the underlying product details

  1. 01Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.
  2. 02Legal entity & licenseContracting entity, license or registration, and regulated payment services.
  3. 03SupportSupport contacts, hours, response times and escalation.
Merchant agreement

Contract terms to confirm

Review processing fees, merchant funding, reserves, chargebacks, liability, support and termination.

Reserves & chargebacksReserve or security deposit, chargebacks, processing suspension and settlement holds.

  1. What events allow Airwallex Online Payments to be suspended or terminated?

    The notice period, any right to cure a breach, and the events allowing immediate suspension are not specified.

  2. What reserve percentage and cap apply, and which obligations continue after termination?

    Reserve percentage and reserve cap are not specified. Release method: Contractual.

  3. What chargeback fee applies?

    Chargeback handling is included, but the fee is not specified.

  4. Who handles open disputes, chargebacks and case submissions after termination?

    Ownership of open disputes, chargebacks and case submissions after termination is not specified.

  5. Who monitors card-network thresholds, and what happens before the merchant exceeds one?

    Card-network monitoring programs and escalation thresholds are not specified.

Legal entity & licenseContracting entity, license or registration, and regulated payment services.

  1. Which legal entity will sign the agreement for this product, and which license or registration applies?

    The contracting legal entity is not specified for this product.

  2. Which privacy framework, controller roles and data-transfer terms apply to this product?

    The privacy framework, controller roles and data-transfer terms are not specified for this product.

  3. Who receives security incidents, and what notification window applies?

    The security incident contact and notification deadline are not specified.

SupportSupport contacts, hours, response times and escalation.

  1. What first-response, update and resolution targets apply by incident severity?

    First-response and resolution targets are not specified.

  2. Who handles escalations for payment failures, integration incidents and account restrictions?

    No escalation contact or process is specified for these incidents.

  3. Which support hours and contact channels cover Airwallex Online Payments, and where should a merchant report payment-processing or merchant-settlement issues?

    The support scope for Airwallex Online Payments and the contacts for payment-processing or merchant-settlement issues are not specified.

Product summary

What this product already includes

What this product includes, which restrictions apply and which merchant-agreement terms are not specified.

Included capabilities

Capabilities included with Airwallex Online Payments.

  • Accept cards and local payment methods through Airwallex APIs, SDKs, Drop-in, Hosted Payment Page or Payment Links. Airwallex authorizes and captures approved payments and ordinarily credits net settlement to the merchant's multi-currency Wallet; settlement timing, bank-account settlement, deductions and reserves follow the Payments agreement.